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McKie Ford Lincoln

Rapid City, SD

3.0
53 Reviews

2010 East Mall Drive

Rapid City, SD

57701

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53 Reviews of McKie Ford Lincoln

April 29, 2016

lincoln mkx purchase Mr. Pickett was very friendly and helpful when purchasing our mkx. He is very professional and knowledgeable about the automotive industry and it show More

by Craig Wehrle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sian Pickett
January 04, 2016

Used Vehicle Purchase I found the shopping and buying experience at McKie to be very pleasant. The sales consultant (Erika) was very professional, friendly and knowledgeab More

by F-150 Owner
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Uecker
Jan 07, 2016 -

McKie Ford Lincoln responded

We appreciate your honest feedback of McKie Ford, F-150 Owner. All of us here at McKie Ford truly value your business and hope to see you again soon! Take care!

November 18, 2015

Amazing Service Department What an amazing experience at the McKie Service Department. My son's truck broke down a week before leaving out of state for a family Thanksgiving. More

by Jean R - extremely grateful customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Baskerville and his service team
Dec 02, 2015 -

McKie Ford Lincoln responded

Our Staff work hard to ensure the quality of care we put into everything we do! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 26, 2015

Out of state and a major oil leak We were out of state and had a major oil leak. We were towed in to find the problem. The service department was backed up for a week....we didn't have More

by 2000 F20
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
September 04, 2015

Service Department Experience They have very poor customer service. They didn't understand the problem and refused to correct it. They should terminate the service manager. He ne More

by donm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The first service writer as you drive into the service area
Sep 04, 2015 -

McKie Ford Lincoln responded

The Parts and Service Director appreciates your candid response and would like to seek additional information as to what your concern was for your vehicle. Please contact John Baskerville at 605-348-1400.

Sep 08, 2015 -

donm responded

The General Sales Manager replied to me with an apology and indicated the problem would be resolved. It has been resolved 100% to my satisfaction. I would recommend them in the future.

October 24, 2014

Experience with Service department I appreciate the friendliness and quick setting up of an appointment to have a hitch installed on our Ford Escape. Thanks to Steve and Terry for taki More

by dancrys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Oct 27, 2014 -

McKie Ford Lincoln responded

Hi Crystal, thanks for reviewing our dealership! We're so happy to hear that our Parts & Service team were able to get you in and out quickly with great customer service. We'll be sure to thank Steve, Terry and the team for taking care of you! Thanks again- Karris McKie-Kaiser, Internet Director, 605-348-1400

September 19, 2014

Excellent Vehicle Care & Service This dealership I consider a throwback to the 'good old days'. They are honest, knowledgeable, and treat you right. I always have them change my oil, More

by Thunderhorse3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Sullivan
Sep 22, 2014 -

McKie Ford Lincoln responded

Hi Thunderhorse3, thank you very much for reviewing our dealership! We love that you always have your maintenance and service work done with us and that you love the quality that you get when you come to our dealership. Joe is an asset to our team and we will sure let him know that you appreciate him and the technicians. Please let us know if there is anything that you need now or in the future. Thanks again for the review! Karris McKie-Kaiser, Internet Director, 605-348-1400

May 14, 2014

First time there Great service staff. Well done! Even tho I was late, they still accomidated me without question, I was out the door in less than 30 min! More

by rickyh007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Sullivan
May 15, 2014 -

McKie Ford Lincoln responded

Hi rickyh007, thank you very much for taking the time to leave a review. We love to see that your first time here was efficient and that you were satisfied! We take pride in our well-trained service staff and we're glad that Joe could accommodate you. Thank you again for the positive review and we hope to see you in our service department in the future. Karris McKie-Kaiser, Internet Director, 605-348-1400

April 07, 2014

NEW VEHICLE PURCHASE I considered trading in my 2012 F-150 for a new 2014 F-350. I called Tom Anderson to discuss my trade options, budget, and financing. He was very he More

by chadmeissner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Anderson
Apr 15, 2014 -

McKie Ford Lincoln responded

Hi chadmeissner, thank you for taking the time to share your experience with our dealership. We're glad that Tom made the process quick and easy and that you are completely satisfied. Please let us know if there is anything else we can help you withh. Enjoy your new truck! Karris McKie-Kaiser, Internet Director, 605-348-1400

March 15, 2014

went for an oil change on my Ford Transit van. Service attendant was Joe S. and he walked me through the whole way. I usually change my own oil but do to lack of time I went here and had Mckie do it for m More

by truecleaninc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
joe sullivan
Apr 15, 2014 -

McKie Ford Lincoln responded

Hi truecleaninc, thank you for reviewing our Service Department. We're excited that Joe was able to deliver an excellent experience for you. Let us know if there is anything else we can assist you with. Thanks again! Karris McKie-Kaiser, Internet Director, 605-348-1400

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