McKie Ford

After 7 new vehicle purchases and selling 8 vehicles to McKie as trade ins, and numerous oil changes and miscellaneous repairs from Mckie Ford in the last 15 years we will no longer be using them because o McKie as trade ins, and numerous oil changes and miscellaneous repairs from Mckie Ford in the last 15 years we will no longer be using them because of their service department. On two occasions, Ryan Baskerville, has been condescending, accused us of lying, lied himself and made the entire service department look incompetent. The first incident was dismissed but this one won't be and we've moved all future service and purchases to another dealership. When bringing in our 2023 Explorer on June 2 for a blown turbo Ryan informed us that the warranty wouldn't be upheld unless the entire vehicle was returned to stock, they would send pictures of modifications (fuel line tapped so ethanol content can be monitored, an oil catch can and after market running boards installed) to Ford Corporate to have the warranty canceled. Also, "per dealership agreement with Ford Motor Company" McKie cannot perform diagnosis or repairs to performance modified vehicles. Ryan also claimed that the service department "DIDN'T KNOW HOW to lift a vehicle with aftermarket running boards." If that's true you need to train your technicians on the basics or talk to Ryan about demeaning the technician on what they're trained for. After we contacted Ford Motor Company Corporate office they informed us that they don't have that agreement with any dealerships and under the federal Magnuson-Moss Warranty Act, Ford or a dealership cannot deny a warranty claim simply because your vehicle has aftermarket parts or modifications. They must prove that the specific aftermarket part, software tune, or installation error directly caused the failure. McKie's Service Department refused to do this on our vehicle. We started a formal complaint with corporate against McKie and Ryan Baskerville and heard NOTHING from McKie's Service Department, John Baskerville the Parts & Service Director or anyone else from the dealership about this incident. We had the vehicle towed, got a rental vehicle and all the work completed and paid for by the warranty. We highly recommend using Wareing Ford in Sturgis' Service Department who's technicians know how to lift a vehicle and diagnose and repair a blown turbo with no issues. They're well worth the drive and treat customers respectively. More

McKie Ford is horrible. Absolutely as terrible as they get. They have zero ethics, zero integrity, & are just in business to rip people off. They sell you junk cars that bre Absolutely as terrible as they get. They have zero ethics, zero integrity, & are just in business to rip people off. They sell you junk cars that break down within the first 200 miles. They refuse responsibility for anything they sell. Their solution? We either pay $8000.00 for a new transmission or finance 7500.00 in negative trade equity from this broke down car just to get into another xxx that will probably break down right after we buy it too. We are left paying on a car we can't even drive. This kind of business practice should be illegal! Also, don't think you will get anywhere with the owner, Mark McKie, he can't handle people being upset that they are screwing over their customers so he just hangs up on you. I think a lawsuit is gonna be our next route for these criminals. Avoid this dealership at all costs & warn your family & friends too! More

Sales associate was very rude! I went in took look at used ford f-150. I told to sales associate I had cash in hand and his reply”Are you gonna buy or not” should have been my firs I went in took look at used ford f-150. I told to sales associate I had cash in hand and his reply”Are you gonna buy or not” should have been my first clue🙄 I took the pick in to get the tpms sensors serviced and they pointed out that the coil spring was broke and that it had been broke for some time as it was rusted over. I took it back to the dealership to ask if they would make it right, under the assumption that maybe they would have an inspection. They told me deal with it as the vehicle was sold as is. So yeah it’s on me for not looking the vehicle over, but in conclusion I will not buy a vehicle from a company that doesn’t care about the safety and well being of their customers or other motorists on the road it really says a lot about a dealership in my opinion!!! More

There aren’t enough words I could write to describe my frustration with McKie Ford. My ex was previously fired as a salesman at this location for multiple reasons. I split from my ex and thought it was sa frustration with McKie Ford. My ex was previously fired as a salesman at this location for multiple reasons. I split from my ex and thought it was safe to buy a vehicle from here as I knew many of the salesmen who worked here prior. My ex was then hired back on in the service department where he proceeded to violate a protection order by viewing details, location and mileage on MY vehicle. Brought this up to management and I was met with complete disregard and told to service my vehicle elsewhere or to call ahead and schedule service when he wasn’t there and basically told I was falsifying the situation despite providing evidence through text. My only question is, how long did it take for you to fire him once he showed up with an ankle monitor? My suggestion, buy vehicles elsewhere, where your information is protected and you won’t be blown off by management when you have genuine safety concerns. More

Absolutely horrible salesmanship. Worked on a deal for THREE days just to walk in on the final day to buy the car and it was sold from underneath us. Wasted multiple days of time, & e Worked on a deal for THREE days just to walk in on the final day to buy the car and it was sold from underneath us. Wasted multiple days of time, & effort that we could have spent somewhere better. We won’t be working with this dealership again - and the second sales guy that sold it knowing there was a deal already in place wouldn’t even look at us when we were leaving the building. Not an honorable place at all. Don’t waste your time when all they care about is who will get the most commission. More

Will Never Visit this Place again. I was out of town on a business trip and started having issues with my 2021 F350. I took the truck to the Service department today with a check eng I was out of town on a business trip and started having issues with my 2021 F350. I took the truck to the Service department today with a check engine low fuel pressure. I'm out of Sioux Falls SD. All I wanted to know if I was ok to drive across the state back to Sioux Falls they told me they are by appointment only and couldn't even help me until Monday I will never step foot back into this place. I would absolutely never buy a vehicle from this place if this is the service that they provide. I called Ford In Sioux Falls. I asked for Service Writer with out even asking me any questions he popped onto my truck. He told me I had low fuel pressure on Bank one and two gave me helpful hints on what the probable cause was while I was driving down the road. I didn't even have to stop into the service department. Ford of Sioux Falls I give a 10 out of 10 Rapid City Ford absolutely worthless More

Terrible dealership! I spoke to over 30 different dealerships in my search of a new vehicle and Mckie Ford was by far the worst. I spoke to over 30 different dealerships in my search of a new vehicle and Mckie Ford was by far the worst. More

Hands down the best dealership I've ever done buisness with. I've purchased several vehicles from McKie over the last eight years and each time I've made a 280 mile round trip specifically for McKie. with. I've purchased several vehicles from McKie over the last eight years and each time I've made a 280 mile round trip specifically for McKie. I bought my first new vehicle from McKie. And several used vehicles. Every time I've found their sales staff to be courteous, understanding and very sharp. When my wife and I were looking for her first New car, our sales person Chastin knew immediately what vehicle would fit us best. But, he also understood that we were shopping for a very particular vehicle and we would need to check out other dealerships. Chastin dealt with us respectfully and professionally. I have less experience with McKie on the service side. On the rare occcation that I have, McKie has helped me out of some real binds. As far as I can see, their service side provides the same level of excellece as their sales side. I just don't buy vehicles from anyone else. McKie is my FIRST reccomendation to anyone in the market every time. More

Very bad quick and go. We had to wait over 90 minutes before we could be helped. You can't call that quick and go! They also did not give an advice for other business for o We had to wait over 90 minutes before we could be helped. You can't call that quick and go! They also did not give an advice for other business for oilchange. We found Point S in Rapid City very helpfull and quick. More

Will never return and my last purchase. Was sold truck that was "blue oval certified". Had problems within the first 50 miles. Took it to another dealership and turns out it had major damag Was sold truck that was "blue oval certified". Had problems within the first 50 miles. Took it to another dealership and turns out it had major damage that was pencil whipped on the inspection. Took it back to McKee and got treated like liar from sales manager Brad. Turns out other people in the group remembered the truck before I bought it and confirmed its damage that was not disclosed to me. Brad told me "you'll get nothing" and treated me extremely horrible. They ended up taking the truck back after charging my 2k for registration. I bought another truck same day for 60k, so this is not one sided. Just xxxx poor and this guy should be fired. If he did it to me, he's bullied others . More