McKenna Volkswagen Cerritos

Worthless This dealership is worthless my sales rep Erica never followed up on my deal. She was grumpy and I hate I ever let this dealership run my credit. I ca This dealership is worthless my sales rep Erica never followed up on my deal. She was grumpy and I hate I ever let this dealership run my credit. I called them many times asking about the status of my deal and still have yet to get a response! More

Best Experience Ever! Devin was amazing. We were in and out the door in 3 hours. He was extremely knowledgeable and friendly and the whole process was simple from start to Devin was amazing. We were in and out the door in 3 hours. He was extremely knowledgeable and friendly and the whole process was simple from start to finish. Couldn't be happier with the trade-in value of my car and of course with my new car!!! Thanks Devin! We'll be back to lease another car soon!!! More

Nightmare I took my CC in 7/29 for oil change (running perfectly fine) 1.5 hrs later “Spencer” comes over and says my car doesn’t start. Remember I drove my ca I took my CC in 7/29 for oil change (running perfectly fine) 1.5 hrs later “Spencer” comes over and says my car doesn’t start. Remember I drove my car in and Spencer asked if I wanted my car towed out!!! I Left the dealer without my car. Of course I had to call the dealer bc they are very poor at updating or returning phone calls. i then was told my “timing chain” has failed and the job is $6,500 but they would cover 80% since I’m a loyal customer. Paying anything out of pocket other than the service I went in for does not sit right with me being the car was in the dealers position and running perfectly fine. I did reach out to corporate and they were no help. Pretty much said the service manager has the last say. Here we are 8/23 and my car is still sitting at the dealer with no update other than it was supposed to be ready on 7/19 according to Jarod the service manager. Mind you I never got offered a “loaner” they fail to return phone calls/msg. This place is a nightmare indeed. I will never purchase a VW again let alone recommend anyone to this dealer specifically. I take my car to them for service and they always come out with BS Bad, bad service! I will be contacting someone to expose this dealer. More

Very disrespectful sales man and No response from GM I left a review on the dealership site informing how badly I was treated by their sales man. No response from any one and today I came across this web I left a review on the dealership site informing how badly I was treated by their sales man. No response from any one and today I came across this website and wanted to put my thoughts. I was discussing a lease turnover for my passat I leased in 2015 and after the tumbling of VW car values I was stuck with a car where I owed 50% more than the market value and McKenna did not even help me by making any decent deal but only giving me the price advertised. I had been a customer from 2011. Additionally when I mentioned the deal I got from Mazda, the Sales person said I was lying to him. And he is specially trained awarded salesman. I told the GM and he said we are sorry to see you go but never even asked me to sit and talk to him. What are these characters doing here. Mr. McKenna only writes to you when you buy a car. The same day I went and got my Mazda CX-5 and I returned my Passat to Huntington McKenna as I did not want to even step into Cerritos McKenna. Does anyone from McKenna read these reviews or I think they dont care. Can I give an half star or 0 star? More

Did not honor contract 30 minutes oil change was 1.5 hours My experience was very bad. Your employees were non responsive they could not even acknowledge my concerns. I asked before hand will the oil change My experience was very bad. Your employees were non responsive they could not even acknowledge my concerns. I asked before hand will the oil change be consistent with the contract 30 minutes or less. My car was checked in at 8:04. I made an appointment for 8:00am. The advisor Aisleen Garcia. I checked on status 40 minutes later and non of the advisors were forthcoming. It appeared to them that I was complaining. I was not. Since non of them were doing their jobs I was following to get to my other errands for the day since my oil change was 30 minutes or less. They finally got my car out at 9:34. That is not as promised a 30 minutes oil change turned into more that tripe the time promised and when I attempted to raise this to the advisor she did not acknowledge my concerns or even a simple apology. She was asking for my email address and when I said that my email is on file since I made an appointment and got both a confirmation email and text message. She was not very good and providing service. I am deeply saddened by the service at McKenna VW. I have always brought my car to this dealer even though it is further from my house than Timmons VW because I got better service in the past. I would not recommend McKenna VW at Cerritos auto square to anyone. More

2019 Tiguan Was approved to trade in lease for a new lease on a 2019 Tiguan everything was fine until the sales associate and the finance manager couldn’t get hol Was approved to trade in lease for a new lease on a 2019 Tiguan everything was fine until the sales associate and the finance manager couldn’t get hold of the GM who approved the transaction. We were there on Sunday got all the incentives to get into this vehicle, told to come back on Monday at 1 o’clock, called to make sure we could go in and was told the sales associate was with a client as well as Joe the GM one of them would call back ASAP... hmmm here it is Tuesday night and have not heard back from either one of these people! Such unprofessional customer relations. No courtesy call to say the deal couldn’t go through or yes come on back ... NOTHING Would not recommend this dealership for a car . Richard Reyes More

Didn't feel pressured Thank you Devin for making me feel comfortable and fair. It never felt like I was being swindled or pressured to make a decision. He was very up fro Thank you Devin for making me feel comfortable and fair. It never felt like I was being swindled or pressured to make a decision. He was very up front and reasonable. Went home with a beautiful Atlas. I would recommend this dealer to friends and family. Thank you! More

"Not a way to treat a customer, bad service.. “ part 2 Yesterday I received this extremely courteous message on this forum which is the complete opposite to how I have been treated by Jerod Proulx. I tells Yesterday I received this extremely courteous message on this forum which is the complete opposite to how I have been treated by Jerod Proulx. I tells me they will own their actions “privately “ so let’s share how this ends publicly! After my review. I was lied continuously for a bit longer than a week, I call every day as I was promised a call with status but never received a single call back, I was able to talk to Jerod Proulx who by a miracle was not “in a meeting” or had “ a family emergency “ This is how he talks: “ I am kind enough to do you the favor since I had to review my cameras and noticed you didn’t test you car” note; that’s not how guarantees work, The job is guaranteed regardless of eat eat briefly works in front of a camera the day you pick your car. Keep in mind it took them over a week to respond however When I dropped off the car for second time it was almost 5 P They send me an email 7:45 AM next day telling me the car had electrical issues therefore they will not guarantee anything. Funny how they can diagnose within seconds at clients cost But take over a week to respond when its at dealers cost. Would picked the car up for the second time we tested it in front of the cameras just like Jerod Proulx wanted however he didn’t even bother to show his face . Not to surprise the car doesn’t work properly I called immediately and Jerod Proulx talked to me in this terms “ Do you whatever you want I want pay more money for your car” There you have it McKenna Volkswagen Cerritos at its best Following this there will be formal complaint unless the situation is rectified and the job Is honored in full. Will keep everyone posted. Thank you for taking the time to read this. More

Not a way to treat a customer, bad service bad attitude Received a call from Jerod Proulx “ Service Director” after waiting the whole day for him to call back. Only to be treated disrespectfully only becaus Received a call from Jerod Proulx “ Service Director” after waiting the whole day for him to call back. Only to be treated disrespectfully only because the reason for my call is over a guaranteed job and not just any. They were paid close to 7k in repairs that don’t work We shall see how it resolves.... but that’s not how you treat a customer.... no wonder some of the comments below.... More