McKenna Volkswagen Cerritos

I scheduled a firmware update for my ID4, the worker there told me oh yea code 99 is not ready yet. He did not even check my car for which version I had. I don't want to name names but clearly he didn there told me oh yea code 99 is not ready yet. He did not even check my car for which version I had. I don't want to name names but clearly he didn't want to work on my car and I didn't want to waste my time there and wait forever for the service. I wrote a complain on their website and got a message on my phone an hour later with a message of trying to sell me a car, I laughed. I blame the owner or upper manager for this, it seems that they don't care anymore. More

I would caution anyone thinking of purchasing a VW not to. When it comes to trading in Volkswagen Cerritos will lowball on your car's worth, $2k - $3k below Kelly Blue Book Value. This tells the customer to. When it comes to trading in Volkswagen Cerritos will lowball on your car's worth, $2k - $3k below Kelly Blue Book Value. This tells the customer they have little value in what they sell, VW has become dull & worthless. More

Honest dealer, works to make the customer happy by any means, not pushy. They are my go to for VW. Ask for Boston & Hossien means, not pushy. They are my go to for VW. Ask for Boston & Hossien More

I DROP OFF MY CAR ON A MONDAY MORNING FOR A CHECK ENGINE LIGHT AND HEATER NOT WORKING SPENCER ALLISON TOLD ME THEY WOULD GET ON THE CAR THAT SAME DAY. DIDNT GET A CALL BACK UNTIL THE NEXT DAY THAT THEY NEED LIGHT AND HEATER NOT WORKING SPENCER ALLISON TOLD ME THEY WOULD GET ON THE CAR THAT SAME DAY. DIDNT GET A CALL BACK UNTIL THE NEXT DAY THAT THEY NEED TO ORDER A PART AND I WOULD NOT GET THE CAR UNTIL POSSIBLE FRIDAY I REQUESTED A LOANER CAR SPENCER INFORM ME THEY DONT HAVE ANY THAN I TOLD HIM TO ORDER PART AND CALL ME WHEN IT GETS IN ........TWO WEEKS LATER HE DOES KNOW STILL NO PART, NO CALL AND NOW CHECK ENGINE BACK ON. NOW I HAVE TO DRIVE 25 MIN TO ANOTHER DEALER TO WORK ON MY CAR THAT IS UNDER WARRANTY I GUESS THERE IS NO MONEY ON WARRANTY JOBS... More

Bought a certified pre-owned Volkswagen Tiguan in early December. We were supposed to have 2 key fobs and we even signed for that, but then at the end, Edwin gave us only one key fob and said the other was December. We were supposed to have 2 key fobs and we even signed for that, but then at the end, Edwin gave us only one key fob and said the other was somehow lost. BUT they would definitely get a second one ASAP. So I called a few times to check the status, and eventually Edwin called back to say "absolutely don't worry, it is ordered but it will take at least 2 weeks." So we waited and waited and didn't hear anything. Then last Friday my wife went there and inquired in person. They had no record of a new key fob being ordered, but they would put the order in now! Wow, just completely unacceptable! I mean the guy Edwin called to say "Don't worry, the Key Fob is ordered and there is nothing to worry about", and there was no order made! The rest of the experience was average, but the issue above is a complete no-no hence the 1-star rating. UPDATE: I appreciated the Reach Out from Danny Ryan the GM. He didn't overpromise anything but he listened and I felt will make a good effort to make sure this issue is taken care of ASAP and that it doesn't happen in the future to others. So changing my review from 1 to 3 stars. More

I recently had a back tire blowout on the 605, as I was passing the dealership. Lucky for me, I was able to get to the dealership and Tyler had his guys put the spare on for me, with no charge. I was in an passing the dealership. Lucky for me, I was able to get to the dealership and Tyler had his guys put the spare on for me, with no charge. I was in and out in less than 30 minutes! I purchased my car here and have been getting my car serviced here for the past 5 years. Tyler and Aisleen (service reps) have always been extremely helpful, professional, and knowledgeable about my car. They have also spent extra time working with the warranty company to make sure everything is getting covered appropriately. I know my car is in good hands when I bring it here. I can't say enough good things about this location! More

I came in the dealership and worked with Westley amazing customer service helped me pick out the car that was right for me went over everything on the vehicle very helpful. Definitely going to be referring customer service helped me pick out the car that was right for me went over everything on the vehicle very helpful. Definitely going to be referring my friends and family to this Volkswagen. More

Seriously this place doesn't even deserve 1 star. Horrible customer service and staff don't know what they are doing. AC had issue so I called them to make the appointment for Saturday because I Horrible customer service and staff don't know what they are doing. AC had issue so I called them to make the appointment for Saturday because I have work on weekdays. I did inform the exact issue and they said bring it in on Saturday. Arrived on Saturday and they said no they don't check those issues on Saturday but to only perform basic work. If that's the case why you allow me to bring the car in when I had already told you the problem up front. Anyhow, I took a day off from work just to bring the car back in. Arrived and I showed the service advisor the video clip of the problem and she didn't bother to look but said the technician will check the car out. At the end they said no issue was found. Needless to say, a few months from then, the problem is still happening. I called them again informing the issue and asked if they can check on Saturday and they said yes Saturday is fine. I asked her "are you sure you guys checking those issues on Saturday?" She put me on hold and came back saying "No". Save yourself a trip and go somewhere else. More

I am no longer a customer at McKenna in Cerritos why horrible customer service. I called to schedule a appointment to take in my car for service. They recommended for me to take in my car a day before horrible customer service. I called to schedule a appointment to take in my car for service. They recommended for me to take in my car a day before my scheduled appointment to have it service first thing in the morning. I received a email to confirm the appointment. Dropping off my car I was told that they were not going to work on my car until the end of the following week. Why give customers inaccurate information!!! More

Horrible experience with trying to buy a car at this dealership. They want to charge $3000 over the value of internet price on a used 2020 used Jetta. They said its for service they done to the car. I h dealership. They want to charge $3000 over the value of internet price on a used 2020 used Jetta. They said its for service they done to the car. I had found a 2021 Jetta that was brand new with no service done to it. After waiting 25 minutes I was told by Hossain they needed to charge me $3000 more because he just got that vehicle in. He agree they did not have any add ons to the vehicle but indicated dealer adjustment. Hossain gets mad then answers his phone and walks off the lot into the show room. Very unprofessional and lack of class when they can't scam you. Stay away if don't want to pay for fake markup of paint of $3000. More