McKenna Volkswagen Cerritos

bought a used 2005 altima friday april 29 2011 .drove it to work monday and tried to go to lunch and it would not start. Dead battery. Call the dealer they told me to come down and they would take care of i to work monday and tried to go to lunch and it would not start. Dead battery. Call the dealer they told me to come down and they would take care of it . Arrived at 5:05 greeted by a snotty rude young man with spiky hair telling me their service dept is closed .Then he tells me in a rude manner , we dont carry batteries for nissans.Tried to get someone to help me with no luck .I went and bought a battery and they wont pay me for the battery I bought . Mind you this car is suppost to have a 30 day warranty . POOR POOR SERVICE ! More

Went out car shopping and was never treated as poorly as I was at McKenna VW of Cerritos. Extremely high pressure sales, the sales staff was unprofessional and rude. I knew more about the car than the sal I was at McKenna VW of Cerritos. Extremely high pressure sales, the sales staff was unprofessional and rude. I knew more about the car than the sales staff that gave me wrong information about the car. I asked about incentives on the vehicle and I was told that they did not know, nor did they attempt to find out. I was also told the 0% VW financing that I had heard of, had ended, but later found out it was still good until 2/28/11. Attempted to contact the dealership owner, but was obviously not interested in hearing about my experience. Contacted the President and CEO of VW of America, Jonathan Browning and he showed concern and wanted to know about my experience. Volkswagen of America cares about its custormer relations, so don't let a bad apple ruin your choice of automobiles. I decided to try them once more since I experienced the same rude arrogance a couple years earlier. I bought my Touareg at Timmons of Long Beach instead! Save yourself the trouble, go elsewhere! There are good sales staff out there that know the vehicles they are selling and treat customers with the respect that they deserve. More