McKenna Volkswagen Cerritos

Customer service was terrible. After going back and forth with a payment we felt comfortable with we couldnt come to an agreement. The sales associate (Hossain) was getting irritat After going back and forth with a payment we felt comfortable with we couldnt come to an agreement. The sales associate (Hossain) was getting irritated and upset during the time we were discussing numbers and as soon as we let him know we couldn't make a deal he Basically just walked off didn't say a word just Nodded his head and tossed a paper in the trash. I went to go and thank the manager and to let him know I didn't appreciate the service we had he replied he was "busy working" and threw his hands up now it makes even more sense why the assosiates behave the way they do based off how management acted. Do not come to this dealership. More

My first contact with the dealership the agent said the car couldn’t be sold because it was a customer delivery and was posted online by mistake. When I asked to speak to management they changed their stor car couldn’t be sold because it was a customer delivery and was posted online by mistake. When I asked to speak to management they changed their story and said the vehicle was already sold. Sounds like a bait and switch tactic. More

Aisleen GarciaA Service Assistant made my entire Aisleen Garcia A Service Assistant made my entire experience at this dealer an awesome one. She helped me and I had an excellent customer service. Aisleen Garcia A Service Assistant made my entire experience at this dealer an awesome one. She helped me and I had an excellent customer service. More

The sales representative Leo Ramirez made my entire experience at this dealer an awesome one. He was very informative and attentive. I totally recommend this dealer. experience at this dealer an awesome one. He was very informative and attentive. I totally recommend this dealer. More

Hope Danny McKenna is reading cause I want a job with him. Apparently his sales staff is doing so well financially that they have no need to get back to anyone. Hate to throw anyone under the bus but him. Apparently his sales staff is doing so well financially that they have no need to get back to anyone. Hate to throw anyone under the bus but I called about a car. Been through 3 sales people and a message to the floor manager that has not been returned. What I'll write next is totally true and anyone at McKenna will attest that it really happened. Was told by salesperson 1 that car would not be available for a few days as it was getting detailed. Called later that day to confirm who I spoke with and salesperson 1 said the car was available and was detailed. Never called me on this. Had I not called I would have never knew. Then handed me to another associate who we will call salesperson 2. Was about to drive to dealership and see the car but was now told by salesperson 2 it was getting a smog test. Not available till after 4pm. I also mentioned the price was crossed out online and asked about the price which was also never confirmed. Then today I get a text from Salesperson 2 at 10AM that says "I am going to check on this car for you". It is now 1:30PM.....3 1/2 hours later and nothing. Now you'll LOVE this a new test, We will call this person Salesperson 3. This person tells me how busy everyone is and all that. I call him and he is walking to the car. He confirms it is available. Meanwhile salesperson 2 finally texts me after I tell her I am leaving a message with the floor manager that the car failed the smog test. Of course I don't tell this to salesperson 3. Now get this....Salesperson 3 wants to be honest and tells me the price of any car is $2280 more at McKenna. He explains it as some xx McKenna protection program. So this 2004 car priced at 5988 is really 8268! BNTW it was once prices at $9400. At this point I am wondering if I'm on a hidden camera or something. I've been buying cars for 30 years and this one is for my kid and I have never gone through anything like this and I thought I've seen it all. BUT WAIT.... I just got a call back from salesperson 3 who thinks I'm another buyer as he asks me when I can come in to see a 2019 car. He leaves his personal cell. I text him saying I got his message and I'm ready to come in as soon as possible. After an hour of no replies I text again. I text again after 2 hours. It is now the next day and NOTHING! So Danny McKenna....Please hire me. Your people must be selling something to somebody as I am reading 100 reviews basically saying the same thing I have experienced. Can't wait to hear the reply to this review. Update- now it goes full circle as I get avtext from salesperson 1. I’m told car did not pass smog test and is no longer for sale. I ask him what happens to cars that don’t sell. I’m told “I don’t know’. Then I mention that this car has been for sale since October, how is it possible that after 2 and a half months for sale this car is now getting smog tested? I’m sure you can guess....no reply. More

Went today to look at a car for my daughter. Settled on the trade and the price. On the contract there is a fee for paint protection for $695. This was literally the last piece of paper that was to be si the trade and the price. On the contract there is a fee for paint protection for $695. This was literally the last piece of paper that was to be signed. Never saw this $695 fee or negotiated it so I wanted to know why it was on the contract at the last minute. The sales person said “we disclose this on our website”. When I asked for the manager he said that it was disclosed and it must have “gotten by” me. This is a used car and it was originally sold at this dealership so if it is on every car they sell already I am not sure why it would need to be applied again? I asked for the work order showing this was applied to the car and when and the manager said it “is applied automatically when they take the car in”. He offered to reapply it so we could see it was applied. If you are reading this, think about that for a moment. If it is worth $695 why would the dealership want to reinvest that money on a car it was already on? The manager said we could not make a deal without it so I just grabbed my kid and left. She was crying because we were literally down to the last signature and it was hard to do but I just can’t let her think this is ok. We settled on a price and the price was not +$695. This turned into a waste of almost 3 hours. More

Dishonest practices Very disappointed started off to be a good experience that changed. Had to pay $650 for paint protection. They did disclose it in the ad. Essentially Very disappointed started off to be a good experience that changed. Had to pay $650 for paint protection. They did disclose it in the ad. Essentially this made the actual price of the car higher. When it got to financing Eddie told us we had to go through a partner finance company. The rates seemed high 6,5%, used car. Navy Federal, (rate 3.95%). He said the loan had to be in place 90 days before I could refinance.Not true, the dealership would lose their incentive under 90 days. He said if I paid cash the price of the car would be higher. Mr. McKenna sent us a text asking about the experience. He said it was his personal cellphone. Made me Think he would call personally. I described the events above. He passed on the Complaint to Devin Smith. Devin called and I voiced my displeasure. He would see if I could Get some compensation. Said he would call back by end of business. Here it’s 3 days later. No call back. More

NIGHTMARE They fixed a bunch of recalls among other things and when I received my car back, there was a very loud noise that sounds like they left something in They fixed a bunch of recalls among other things and when I received my car back, there was a very loud noise that sounds like they left something in the car door or that the door is going to come off any minute. I have never had any noise wrong with this car since I leased it until I got it back with them.T They have had several chances to do the right thing, but they did not. They told me it was a shock that had gone bad. They saw a dent on that side of the car and said it was caused by that. Cerritos said the shock was $700 for the part alone. When I said I was not going to pay that, they said I should take it to a body shop. The body shop said the shock is mechanical, not body work. The dent has been there for a year and it has not done that. They were also supposed to reprogram my key which I paid for. They finally told me that I needed to do something myself to each personal setting for the car. I paid them to do this $160. They did reprogram it the 2nd time because I saw that they had changed my name and did not do it the way I was sure to write it. f I believe they also charged me more than they should have for my oil change. I paid $359 for an oil change. They said it was because I had missed the first 2. BOTTOM LINE IS THAT THEY RUINED THE CAR.I smelled what smelled like burnt rubber when I left the dealership. I thought to myself that they must be right about the tires. It was not until my daughter got in the car and was going to wipe the seat off because of corona virus that she noticed what looked like a cigarette burn on the passenger front seat. They did not do their job and they are mad at me? I did report them to corporate, but this is unbelievable. they told me I needed 4 new tires and breaks on a receipt, but never mentioned it to me. Thank God I looked at my receipt thoroughly. DO NOT GO TO MCKENNA CERRITOS. THEY RETALIATE. More

Ericah was rude and unhelpful. It wasn't about not getting a deal that we wanted, she was just unprofessional and looked like she didn't wanna be there. Very disappointed. getting a deal that we wanted, she was just unprofessional and looked like she didn't wanna be there. Very disappointed. More

Rude and unprofessional manager Devin Smith the finance manager was super rude and unprofessional.... he gave us an offer on the atlas thru text messages and when we went there, he d Devin Smith the finance manager was super rude and unprofessional.... he gave us an offer on the atlas thru text messages and when we went there, he denied the offer after we showed him the message, he said he doesn’t have the car in stock ... I asked him why does it seem like u are just giving excuses to not sell us the car ! He said I can’t say no to that and You guys are talking about 1 car, I am working on hundreds ! So rude and arrogant! he wasted our time , and didn’t even apologize! More