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McCluskey Chevrolet

Cincinnati, OH

3.4
558 Reviews

9673 Kings Auto Mall Road

Cincinnati, OH

45249

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Showing 558 reviews

April 04, 2023

Purchased a 2019 Impala Premier in February of 2023. Didn’t realize until home, that the car had no owner manuals at all. With all the bells and whistles this car has, the manuals would be extremely hel More

by MikeM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Brown
Apr 06, 2023 -

McCluskey Chevrolet responded

When a used vehicle is purchased, such as yours, either the owner's manual was provided by the previous owner or not. If it was, we always pass it along to the buying customer. Otherwise, we do not purchase and provide an owner's manual in every used vehicle in our inventory. In today's world, an owner's manual, for every manufacturer/model is online. If the new owner of the vehicle wants an owner's manual, it is their responsibility to purchase it.

Apr 06, 2023 -

MikeM responded

Sorry to hear that.

April 01, 2023

Very good experience overall. My salesperson Drew Duncan listened to me and addressed questions and concerns. Good experience More

by hitzler robert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Duncan
Apr 05, 2023 -

McCluskey Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

March 28, 2023

We felt our sales guy, DeShawn, was great and very willing to help us. So was his supervisor, but I did not get her name, She went out of her way a lot. However, McCluskey itself was a very erratic ex More

by Staci the Mom Boss
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Deshawn- sales
Mar 30, 2023 -

McCluskey Chevrolet responded

Thanks for taking the time to let us know about your experience. We're happy you were pleased with your product specialist. Yes, there are multiple "steps" when purchasing a vehicle from our dealership, starting with the product specialist (sales rep) and their manager, and then the finance manager with whom you sign your documents with as well. We have our own "in-house" insurance agency, and that is a part of our process as well. There's hundreds of examples where we've been able to save a customer hundreds/thousands of dollars per year by making a switch to one of the many companies we represent, and for those, that element in the process is considered to be of high value.

March 28, 2023

Our sales person was Mario and we can’t say enough great things about him. He was personable, down to earth and didn’t pressure us. I am even having my mom go to him. He found us the perfect car! BJ in the More

by ccole494
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario
Mar 30, 2023 -

McCluskey Chevrolet responded

Thanks for your awesome review, it means a lot to all of us. We'll be sure to pass along your words of praise, and we look forward to continuing to serve you and your family and friends with all of your vehicle needs now - and in the future! Enjoy your new ride and welcome to our McCluskey family!

March 26, 2023

Buying from McCluskey Chevrolet was a good experience. Friendly staff, Great facilities and inventory. Would definitely recommend More

by HallRine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Chapman , Chuck Maly
Mar 29, 2023 -

McCluskey Chevrolet responded

Thanks for taking the time to give us a great review, it means a lot to all of us. We look forward to serving you again in the future, and we hope you have a great day!

March 22, 2023

Awful company. I called on a Friday morning and asked to come purchase a car they told me to come at 4pm so I took off work early and drove an hour to get there onl More

by Siebenag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kyle, John
Mar 23, 2023 -

McCluskey Chevrolet responded

We are sorry for your experience, and have addressed your concerns on more than 1 occasion in this regard. We offered you a gas card to compensate you for your drive which you refused as well. When any dealership owns their inventory, they have to the right to price that piece of inventory at the price that is market based, at that time, so yes, prices may change on inventory. Without going into too much detail, the car was sold just like we told you it was and this vehicle is not currently on any of our lot(s) physically, but we expect it to be at some point in the near future, which is why it is still showing up on our website. We are sorry that you were disappointed and we have apologized to you as well as let you know that we have numerous other vehicles in our inventory currently that you could find of interest, but if you do not wish to do business with us, that is your choice

March 10, 2023

Had my truck towed to the service Dept on 3/3/23. Called the following day and they told me that Curtis was my advisor and that he would reach out. 4 days later at 3 am I received a text that my vehi More

by dubc4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Dozier
Mar 15, 2023 -

McCluskey Chevrolet responded

We have spoken to the customer and this information is not accurate. Over 3 months ago, we ordered the parts for his repair. He would not answer our calls to him to schedule service. After 90 days of having the parts, we had to send them back. Then he came in again and demanded that we fix his vehicle on the spot. That's not how it works and an appointment has to be made. We let him know what the time line would be for his truck prior to him leaving it with us. We have had constant communication with him as to status. Last week, we gave him the choice of coming and picking up his vehicle if he didn't like the process that we follow and he declined, plus he admitted to our asst. service manager that "he made stuff up" on this review.

February 08, 2023

Very helpful worked with me in every way to get something I really wanted. Matt Schueter was very helpful also More

by Jordan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Halko
Feb 10, 2023 -

McCluskey Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle Jordan.

February 05, 2023

BJ and the rest of the service staff were fantastic. Very fast, efficient, and affordable. I was in and out even faster than expected. Excellent service experience as always. McCluskey Chevrolet is More

by Carl Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Smith
Feb 08, 2023 -

McCluskey Chevrolet responded

Thank you for choosing McCluskey Chevrolet as your first choice for all your automotive needs and thanks for taking the time to give us and our employees a great review Carl - it means a lot!

January 30, 2023

Wonderful dealership to deal with. Great customer service and support from the service department. Everyone you come into contact is ready and willing to assist in anyway. More

by Vicki.Skrimager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jan 31, 2023 -

McCluskey Chevrolet responded

Thank you for choosing McCluskey Chevrolet as your first choice for all your automotive needs Vicki, and we look forward to your next visit with us! Have an awesome day.

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