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Mazda of Valley Stream

Valley Stream, NY

3.7
121 Reviews

676 W Merrick Rd

Valley Stream, NY

11580

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121 Reviews of Mazda of Valley Stream

February 11, 2019

Great sales experience matched by an amazing car leased I can truly say I had a wonderful experience at Mazda of Valley Stream. Initially I went to the dealer at Garden City as I have serviced my now previ More

by Beefstew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy McGuinness, Kevin Persaud, Henry Villafuerte
February 05, 2019

Smooth experience Great customer service! They made the experience feel effortless and easy. Keven and Stephen worked with me to design the car that I want, at the pric More

by kylez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Otto, Kevin Persaud
January 16, 2019

Pleasant and Quick Experience Stephen has helped me to find the right car at the right price point. He was very helpful and kind. I will refer other friends of mine to him for the More

by Sfranzese35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Otto
December 13, 2018

GREAT CUSTOMER SERVICE I recently purchased a 2019 CX3 at the valley stream dealership. I was greeted by the manager K. Persuad and my rep Charlie EChevarria. They were very More

by Lori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Otto, Kevin Persaud, Charley Echevarria
Dec 14, 2018 -

Mazda of Valley Stream responded

Thank you Lori, it was a pleasure being able to help you and your family with all your vehicle needs. Thank's for giving us the opportunity to serve you. Enjoy your new vehicle.

December 03, 2018

The best dealer in the Tri-State area! Hands down the best dealer in the tri-state area—not just of the Mazdas—but of all car dealers! The most friendliest and inviting staff, not a slimy, More

by meatcat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy McGuinness, Kevin Persaud, Jonathan Lakritz
November 19, 2018

Maybe next time The sales manager was not able to give me the price I wanted so we parted ways. Stephannie was very helpful and professional about their dealership n More

by mazda3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charley Echevarria, Stephannie Mendez
October 04, 2018

SOLD ME A CAR WITH 4 BALD TIRES WITH DRY ROT i PURCHASED A 2015 jeep grand cherokee. the car has the orgininAL tires from 2015. my mechanic told me the dealer should have replaced the tires befor More

by CAT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charley
Oct 05, 2018 -

Mazda of Valley Stream responded

Hello Carol Let me start my saying I am sorry to hear that you are having an issue dealing with some of my employee's. I can assure you that when you purchased your pre-owned vehicle back in April that the tires were not bald. Every car, new and pre-owned that is sold retail from our dealership must pass NYS inspection, not just a "dealer inspection", even vehicles that we sell outside of NY. Part of the NYS inspection is checking that all tries have a certain tread level and are in safe operable condition and this process is done by a certified NYS technician, not the dealership. Although the technicians do work for the dealership it is their individual license on the line each time a NYS inspection is performed, that being said if a car needs tire, brakes etc. the technicians will replace the parts or the vehicle will not pass. It is now 6 months after you purchased and driven your vehicle and your asking me to pay you for 4 tires that were replaced because your ":mechanic" said they were bald. At the time you came into the dealership a few weeks ago and this situation was brought to my attention, I authorized my manager to replace the 4 tires for you and you declined my offer because they were going to be "cheap tires" without you even knowing what we would have replaced them with, which by the way would have been OEM or better. Also, I apologize that I was not in to accept your phone call yesterday afternoon on 10/4 but I will be calling you back after 3:00 PM today as you requested. Thank you!

Oct 05, 2018 -

CAT responded

Let me start by saying that the car at the time i purchased it, had the oil changed. The car uses synthetic oil so i took my time goibg to my mechanic. The reason i went 2 months early is because the car had alot of vibration. My "mechanic" as your referred to, is just as qualified as yours only mine is honest. Your manager assumed i had my oil changed at your dealership and said to me "why would amechanic tell you that you need new tires" ? Do you think with a statement like that -that i should trust him to leave my car at your dealership? You are trying to say that im showing up six months after i purchased the car to complain. When i came there your manager was an idiot and disrespectful to me. I almost had a hard attack because he upset me so. If you were there that day, you should have spoke to me. The technican gave me a xxxxxxxx explaination as to how the car passed inspection and two mechanics vetified he lied to me. The DOT number in the car says the tires were manufactured in 2014. When i came to your dealership to resolve the problem i should not have been judged by how long it took me but by the 3200 miles that i put on the car. The tires are the original tires on the car from 2015. I bought the car with 39000 miles. In the 3200 miles that i drove the car i did not put dry rot to all 4 tires and i did not wear down the threads to the poibt where it wouldnt pass inspection. If your "technician" can lie to me about how tires are inspected then he will lie to sell the car and save you money. Dont tell my my complaints are not accurate and attempt to come off all professional now when clearly your dealership employees the type of people who are in the business of ripping other people off. The last words i heard from your manager were "i will follow up with a call to you tomorrow". He never called, Yesteday Kevin was under the impression John was fixing this problem. John was not. Maybe you should all have a consistent story before calling me back today. Pics of my tires along with my complaint were submitted to BBB, Emunds review of your dealership, facebook and my twitter account linked to a huge number of nurses in the area. I was in the process of sending another nurse to buy a car as i did before but told her about my tires and she went elsewhere. I will continue to spread the word via social media.

September 20, 2018

Excellent Transaction Mohamad was very cordial and helpful with the process of signing me up for a new lease. He was extremely helpful to me and I highly recommend working More

by jmmazzone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamad Hanif, Kevin Persaud
August 29, 2018

Received 2 new cars Henry was a very knowledgable salesman. He took my mother and I in both of the cars we purchased on a test drive and showed us everything the car ha More

by Jacalyn Swintelsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Villafuerte
August 03, 2018

Buyer beware From the minute I walk in I felt it was not a good place and I betrayed my instincts. They took advantage of the fact that I was ignorant to the whole More

by Rolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Persaud
Aug 03, 2018 -

Mazda of Valley Stream responded

We are sorry to see you are dissatisfied with your experience with us. I would like the opportunity to speak with you directly and see if there is anything we can do to assist you.Please reach out to me at your earliest convenience. I look forward to speaking with you. - Kevin Persaud 516-285-0505

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