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Mazda of Elk Grove - Service Center

Elk Grove, CA

4.6
429 Reviews

429 Reviews of Mazda of Elk Grove - Service Center

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November 12, 2024

Great customer service. However, did not completeky fix my issue. Have to go back for to complete work. Wasting my time. More

by jdastagirzada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Mazda of Elk Grove responded

Thank you for your positive feedback about our customer service. We apologize for the inconvenience of needing to return, and we’d like to help resolve any remaining issues. Please contact our Service Manager, Billy Shields, at your earliest convenience so we can ensure everything is fully taken care of. Your time is valuable to us, and we’re here to assist. Billy can be reached directly at 916-405-5068.

November 01, 2024

Great service friendly staff. The process was seamless. I recommend this dealer if you want quality mazda service. More

by kenny5181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kao Chao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaik Willmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fang Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Thiessen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
CLAYTON KROPP
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Hererra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Mazda of Elk Grove responded

Thank you so much for the 5-star review! We appreciate your kind words and your trust in us! We look forward to being here for all your vehicle needs.

October 31, 2024

I had an oil change, great waiting area, very quick service. When it was done, the person helping me noticed paint on the side from when someone bumped my car. I’d been meaning to deal with it, he took More

by Carrie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Mazda of Elk Grove responded

Carrie, Thank you for sharing your experience! We’re delighted to hear that our team could make your visit even better by helping with the paint issue! It’s great to know you enjoyed our quick service and comfortable waiting area as well. We look forward to seeing you again and are always here to lend a hand with whatever your vehicle needs. Safe travels!

October 25, 2024

This is my second new vehicle purchase from Mazda Elk Grove. In addition, I have received a variety of vehicle services there. In fact, I came in for service on my existing vehicle and ended up buying a More

by m_dingwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Oxnaes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaik Willmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
CLAYTON KROPP
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Mazda of Elk Grove responded

Thank you so much for your continued trust in Mazda Elk Grove! We appreciate your loyalty and look forward to providing you with excellent service for all your future automotive needs. Enjoy your new Mazda!

October 25, 2024

We love our Mazda family. From the sales staff to the service staff and all the way down to the rental staff, the services provided are always top notch. I have purchased 2 More

by beardwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Renard
5.0
This rating includes all reviews, with more weight given to recent reviews.
CLAYTON KROPP
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Hererra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mazda of Elk Grove responded

Thank you so much for your loyalty and for being part of our Mazda family! We’re thrilled to hear that every interaction, from sales to service and even rentals, has been top-notch. It’s wonderful customers like you that keep us motivated to provide the best experience possible. We can’t wait to help you with your third purchase and continue serving you in the future. Thanks again for choosing Mazda!

October 19, 2024

It was pleasure to know they went out side the box and above expectation to fix my vehicle. More

by ahilllegal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek
Oct 21, 2024 -

Mazda of Elk Grove responded

Thank you so much for your 5-star review! It’s always our goal to provide exceptional service, and we’re happy you had a positive experience. If you ever need anything else, don’t hesitate to reach out. Safe travels!

October 10, 2024

As always, never had a bad experience when we drive from Tahoe to Elk Grove to get our Mazda CX-50 serviced. Still a very happy owner and customer. More

by The Kallas’s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
CLAYTON KROPP
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Hererra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Mazda of Elk Grove responded

Thank you for making the trip from Tahoe to Elk Grove to service your Mazda CX-50 with us! We're so happy to hear that you've consistently had positive experiences and remain a happy owner. We truly appreciate your loyalty and look forward to continuing to provide you with excellent service. See you at your next visit! Safe travels!

September 26, 2024

I work at a dealership, but I choose to take my car to Mazda Elk Grove because I do like how I’m being treated and taking care of like a family More

by MohMossa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kao Chao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Hererra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Mazda of Elk Grove responded

Thank you so much for sharing your experience! It means a lot to us that, even as someone who works in the industry, you choose Mazda Elk Grove for your vehicle’s care. We’re thrilled to hear that you feel like family here—that’s exactly the experience we strive to provide! We look forward to continuing to take great care of you and your car for years to come!

August 19, 2024

Great service! Was well informed on my maintenance and updated on some recalls for my car. Danny was awesome as always and I appreciate the great communication. More

by Michelley1928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Mazda of Elk Grove responded

Thank you for your 5-star review! We are so glad you had a seamless service visit with us! We're also so happy to know that Danny took amazing care of you. We look forward to the next time we can assist you!

August 16, 2024

Always the kindest and most efficient employees. Clayton gives us exceptional clear and concise information. I will gladly continue to use them. More

by Mamamo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CLAYTON KROPP
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Murphy—Original Sales Contact
Aug 16, 2024 -

Mazda of Elk Grove responded

Thank you so much for your kind words! Nothing makes us happier than knowing Clayton and rest of our team members provided exceptional customer service. We appreciate your business and wish you many happy miles ahead!

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