Matthews Nissan of Clay

They don't honor service agreements. When I purchased my wife's car two years ago, we got a 96-month service agreement that includes all oil changes. Today, less than three years into th When I purchased my wife's car two years ago, we got a 96-month service agreement that includes all oil changes. Today, less than three years into the agreement, I took the car in for the oil change and they said my service was all used up. I explained that I had 8 years of oil changes, but since their service computer did not reflect this, they would not honor it. I asked to see a copy of my original sales contract to prove this, and they said that would take at least 24 hours to get. I was told my options were to leave, or pay for the service and possibly get reimbursed "if" I was right. When I returned home I secured a copy of my 96-month service agreement. Fuccillo Nissan does not know how to mate their sales contracts with their service department, and I was treated poorly because of this. More

No PRESSURE Deal One of my close friends told me about how nice and spacious the interior for tall guys (6"6"). I was excited to find such a great car at a great price One of my close friends told me about how nice and spacious the interior for tall guys (6"6"). I was excited to find such a great car at a great price. Chris Jones was easy to work with and I must say quite the car genius. No PRESSURE and No WORRIES and also No WAY was I going to pass up such a great car. Thanks Chris! More

Absolutely Fantastic! Ad’s are too loud to ignore visited the show room to check out the advertised deals on Altima. Met with Moody Ashkar, absolutely fantastic! Walked in Ad’s are too loud to ignore visited the show room to check out the advertised deals on Altima. Met with Moody Ashkar, absolutely fantastic! Walked in off a bus, walked out with a 2015 Altima. All I can say God is Good thank you!!! Thank You Fuccillo!!!! More

Great experience all around We visited Fuccillo Nissan with a good idea if what we wanted. We assisted by Mike B. and he quickly showed us a Versa Note and he walked us through t We visited Fuccillo Nissan with a good idea if what we wanted. We assisted by Mike B. and he quickly showed us a Versa Note and he walked us through the vehicle and we took it on a test drive. After getting back we discussed the payments range we wanted to be in. They were able to get us under the payments we were looking for and we picked the car up the next day. The facility was clean and everyone was very friendly. We would recommend Fuccillo Nissan to anyone! More

Shoddy Customer Service I went to check this dealership after driving 60 miles, for an older used Subaru WRX, and left feeling utterly insulted. They didn't have an older use I went to check this dealership after driving 60 miles, for an older used Subaru WRX, and left feeling utterly insulted. They didn't have an older used WRX, no big deal, but the salesmen wasn't satisfied, also not a big deal because this is how they are trained... They did however have a newer used WRX, so I inquired about test driving it, they then told me I had to qualify for a loan to do so. I had originally told the sales rep. I would be dealing with my own bank and that there isn't a snowballs chance in xxxx one of their banks could get a better interest rate for me, but STILL I obliged and gave my information, even knowing I could walk into my local dealership and test drive a brand new fully loaded Chrysler 300 (which I did earlier in the week) without having to be approved. The sales rep. came back with "concerns" from the sales manager, and that I wouldn't be able to test the WRX today. I said "ok, that's a bummer, but no big deal" So I went to leave and the sales rep wanted to have me test out a less expensive Hyundai Sonata, So I said "sure why not" and was then told I needed further approval to drive that car as well. I should probably enlighten any potential readers that the concern that the sales manager had was that I "only" make 13 dollars an hour and cannot prove that I make tips, even though I could prove what is on my w-2 and pay stubs. I then relayed to said sales manager that I am prepared to offer 3000 down and trade my truck in as well (worth maybe another 4-5k in trade). Still I was refused to test drive a vehicle that I had no intention of even testing in the first place!!! I got up to leave, very displeased, only to be stopped by the sales rep. "come talk to the sales manger" he said, and when I turned to talk to him the sales manager then said "I think we're done here". just yuck,I've never been so insulted at a car dealership in my life. I went to Fuccillo Mitsubishi following that horrible experience, and was treated with respect, offered food and beverage, I test drove a vehicle that was listed higher then the Hyundai, and over all had a great time and was happy to meet the two salesmen that I met. xxx is going on at Imports Mr. Fuccillo??? More

The Juke I admired the Juke for several weeks. The size(and mileage), the sporty appearance and the fact that it comes with AWD made it seem the perfect car fo I admired the Juke for several weeks. The size(and mileage), the sporty appearance and the fact that it comes with AWD made it seem the perfect car for me. After a test drive and seeing the many features of the car and the fact that I can get in and out of it comfortably I decided to purchase it. Ernest Brown made the experience pleasant and easy. In fact I drove my new car home the same day I test drove it. Cars are an expensive investment and Ernie is a very personable and respectful guy (and he knows his stuff). And since my grandson was with me the kid's room was a huge bonus. It made it easier for my son to supervise while I tended to business. Ernie answered all my questions and "knew" the car. During the test drive and more importantly after my purchase he gave me a preview of all the fancy features of my new car. More

Excellent experience all around! I leased another Nissan Altima from Fuccillo Nissan. I needed a car with a good lumbar support and the salesman Brad, went over backwards to find one I leased another Nissan Altima from Fuccillo Nissan. I needed a car with a good lumbar support and the salesman Brad, went over backwards to find one that met my needs within my budget. I am so glad that Billy Jr was at the dealership and got involved in the transaction. giving me an affordable price. He is knowledgeable, pleasant, friendly and has great interpersonal relations. He and the salesman gave me an outstanding service. ML.F. More

Our service was outstanding Service was outstanding, very caring and our salesman was Ernest Brown and he bent over backwards for us. Also Tray, the manager and also Ed, were so Service was outstanding, very caring and our salesman was Ernest Brown and he bent over backwards for us. Also Tray, the manager and also Ed, were so helpful and did so much to make us happy. We were very pleased with the whole situation and would recommend this dealershop to anyone interested in car buying. Very happy and most especially with Ernest. More

Best service center around cny Fair and honest pricing and they don't pressure you to buy additional services! Jen was great and explained to me which jobs I could hold off on until Fair and honest pricing and they don't pressure you to buy additional services! Jen was great and explained to me which jobs I could hold off on until I could afford to fix them and which should take priority. Will return and bring everyone I know, More

Great experience! This was my first time buying from a dealership as well as the first time I didn't need a cosigner. I went in with some knowledge on how to make a dea This was my first time buying from a dealership as well as the first time I didn't need a cosigner. I went in with some knowledge on how to make a deal and how to "play the game" with car salesmen. I am guessing Matt must be a new employee, as I noticed he wasn't completely familiar with the paperwork (which was okay, as he asked for help from a coworker) but I thought he was an exceptional salesman on all accounts. He was friendly, courteous, and professional. I told him what I was looking for as well as my preference on monthly payments and he made it happen. I would recommend this dealership to anyone and already talked to someone who wants to buy from them based on my experience. Thank you so much! LOVE my Chevy Cruise! More