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Master Buick GMC

Augusta, GA

4.7
1,326 Reviews
Master Buick GMC serves the Augusta, North Augusta, Grovetown, Evans, Thomson, Waynesboro, Aiken areas in factory recommended maintenances, oil changes, tire sales, transmissions, GM parts and accessories and the sale of New Buicks and GMC and the largest selection of Pre-Owned Vehicles. We specialize in helping our customers find the vehicle they need whether it be a Ford F150, Chevrolet Silverado 1500, Lexus, Toyota, Nissan, or any brand with a 3 month warranty to help guarantee your purchase and give you peace of mind!
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3710 Washington Rd

Augusta, GA

30907

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Showing 1,326 reviews

December 11, 2018

Fast and convinient Awesome and fast service. Drove 2 hours just to test drive vehicle and ended up purchasing some vehicle. Our sale lady was very caring and helpful. More

by SKOONTZ26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Rowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2018 -

Master Buick GMC responded

We love our out of town customers and are so glad you felt we were worth the trip! Please let us know how we can help you in the future! We appreciate your business! Kathy Hensley Master Buick GMC

December 11, 2018

Car Service David and Charles always go above and beyond to make sure things are done right.... Courtesy vehicle,and a piece of mind more than anything. More

by Doing it
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Truitt
Dec 11, 2018 -

Master Buick GMC responded

Thank you so much for your kind words. It was our pleasure to serve you and we look forward to the opportunity to serve you again! Kathy Hensley Master Buick GMC

December 11, 2018

We work hard for our money! We have purchased several vehicles from Masters over the years and dealing with Bill was delightful. He knows his product and wasn’t pushy. He and J More

by LDUKE1519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Whitten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff McKee
Dec 11, 2018 -

Master Buick GMC responded

Thank you so much for taking the time to let us know about your experience with Bill and Jeff! We appreciate your continued loyalty and look forward to the time we can work with you again. As always, please don't hesitate to reach out if you need assistance. All the best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 08, 2018

Great selection. Helpful staff. Fast service. I have bought my last four vehicles from Master Buick GMC. They have an ever-growing selection and the most helpful staff in Augusta, GA. No one there More

by Jwelch88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Lokey
Dec 09, 2018 -

Master Buick GMC responded

Thank you for sharing that great story! We always hope that our customers never feel pressure and feel good about what they have bought! Enjoy your new vehicle! We are here when you need us! Kathy Hensley Master Buick GMC

December 08, 2018

Wonderful experience at Master, would recommend Gene Baxley Recommend Gene Baxley as a superb salesman. He was courteous, knowledgeable, and patient. Keith in finance explained the process and offered options w More

by regma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Baxley, Keith Stone
Dec 10, 2018 -

Master Buick GMC responded

Thank you for your business and this review. Congratulations on your purchase! I am happy to hear Gene and Keith were able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 07, 2018

Terrible service department Took vehicle in for air conditioner and backup camera warranty work. Held the vehicle 7 days after saying it would be a 2-3 day turnaround. Got the ca More

by DowdTimm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Not sure who we worked with, but it was terrible. , Brad Gillespie, Alyson Johns, Porsha Cox
Dec 08, 2018 -

Master Buick GMC responded

I am extremely sorry for our miscommunication between departments. While I'd love to say we are perfect, we do make mistakes. I understand how you could lose confidence in us, but I assure you, this is a paperwork and miscommunication issue and not a performance issue. If you are still having issues with your back up camera, we would love to be able to make it right with you. We value your business and appreciate your honest review and will certainly work on how this happened. Kathy Hensley Master Buick GMC

December 07, 2018

Experience counts My servicr with David was the best fast accurate diagnosis of the problems and fast quick fix .Thanks to David I have a reliable ride again .Thanks More

by LABS1943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Truitt
Dec 10, 2018 -

Master Buick GMC responded

Thank you for allowing us to work on your vehicle, and thank you for the five-star review! We certainly appreciate your business, and I will be sure to share your feedback with David. Drive safely! Regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 07, 2018

Master Buick GMC Augusta, GA New car purchase It is so nice that purchasing a new car is now a pleasant experience and a teamwork experience. No haggling, stress and everything is taken care of wi More

by Retailtherapist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Hooker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Oertle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Harper, Keith Stone
Dec 07, 2018 -

Master Buick GMC responded

You have described the atmosphere we always want our customers to have! We are thrilled you had a great experience and thank you for taking the time to let us know about it! Please call us if we can help you in the future! Kathy Hensley Master Buick GMC

December 06, 2018

Quality on time service. We use this dealership for both of our vehicles. We haven’t used another center since 2012 when we bought our Acadia from there. We have always gotten More

by Jam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Oertle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Fanning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Jennings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Truitt, Brad Gillespie, Alyson Johns, Porsha Cox
Dec 07, 2018 -

Master Buick GMC responded

Jam, thank you for the excellent review and we're glad to hear that you receive great service time and time again. We appreciate your business and we look forward to seeing you again on your next visit! Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 06, 2018

Awesome Experience Nicole was my sales rep. & was so helpful. I brought my newborn with me and she helped accommodate all my needs during the whole experience More

by ATMILES1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Hooker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Rowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff McKee
Dec 07, 2018 -

Master Buick GMC responded

Thank you so much for giving us an opportunity to work with you! We appreciate your feedback and are happy to hear that Nicole was able to meet your needs. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

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