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63 Reviews of Martin Main Line Honda - Service Center
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December 20, 2024
NEVER AGAIN! It takes a lot for me to write a negative review, but I feel compelled to do so to ensure no one else experiences what I did. This is particularly d It takes a lot for me to write a negative review, but I feel compelled to do so to ensure no one else experiences what I did. This is particularly disappointing because I purchased my car from this dealership and previously held them in high regard. I brought my car in for an annual inspection, and the experience was troubling from the start. An attendant accidentally slammed my car door into the wall, causing noticeable damage. When I picked up the car, the door had chipped paint, and a pillar was slashed with what appeared to be a sharp object. I reported this immediately, and the dealership agreed to repair the damage. However, when I retrieved my car after the repairs, I was informed that a dent in the door was not fixed because I hadn’t claimed it earlier. This was both surprising and frustrating because the damage occurred during their custody of the vehicle. The staff had failed to conduct a proper joint inspection when the door was originally slammed, leaving me with no way to verify the full extent of the damage upfront. I shared my dissatisfaction through the Honda survey and sought an independent vendor to repair the dent, which cost me $1,600. On the same day, I received a call from a dealership representative who promised to reimburse me for this cost. I provided all requested documentation promptly. However, despite numerous follow-up calls and assurances, I was informed—after a month of delays and unfulfilled promises—that they would not honor the reimbursement. This entire experience has been disappointing and deeply unprofessional. A dealership should be a place of trust, but this incident has completely eroded my confidence in their integrity and customer service. I strongly recommend considering other options for your Honda needs. More
by kao9011
Employees Worked With
Verified CustomerMay 19, 2023
Great guy! Gave good information about my car. Would recommend Rudy to others in the future and also for myself with any car needs. Gave good information about my car. Would recommend Rudy to others in the future and also for myself with any car needs. More
by mckoychnae@yahoo.com
May 15, 2023
Clean, Quick and efficient The waiting room was very clean and had snacks. I was checked in quickly, the service was completed in a timely manner and I was checked out quickly. clean and had snacks. I was checked in quickly, the service was completed in a timely manner and I was checked out quickly. More
by UTER.STACEY1@GMAIL.COM
Employees Worked With
Lucas
May 10, 2023
He's been a service advisor for me in years past, so I selected him. Service was smooth,expensive, but is keeping my 11 year old 🚗 running. selected him. Service was smooth,expensive, but is keeping my 11 year old 🚗 running. More
by anna.maria.smith@me.com
May 09, 2023
5 Shelton was great! Helped me through the process and make it super easy. Was my first time going for a service and I will come back for my next service! Also super nice Helped me through the process and make it super easy. Was my first time going for a service and I will come back for my next service! Also super nice More
by sncastanoc@gmail.com
Employees Worked With
Hi
April 29, 2023
Mostly not good. Rob the customer. Not honest. We will never know who to trust in main line honda at ardmore pa regarding to car repair Rob the customer. Not honest. We will never know who to trust in main line honda at ardmore pa regarding to car repair More
by alibaba_alibaba01
Employees Worked With
Tim the service advisor , Lucy Hu
April 27, 2023
My experience was fine, I didn't wait too long before the recall work was done. I was disappointed that the Fuel Injector, Intake System and Intake Valves were not cleaned or mentioned on my previous visit t recall work was done. I was disappointed that the Fuel Injector, Intake System and Intake Valves were not cleaned or mentioned on my previous visit to Main Line Honda. Now that the above has been taken care of .... I feel the car is running better. I say again I was disappointed though... I'm not fond of surprises like additional cost after all work has been done. All in all... a good experience Darryle More
by LOUREABLACK1@AOL.COM
