Marlow Motor Company Chrysler Dodge Jeep Ram
Front Royal, VA
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214 Reviews of Marlow Motor Company Chrysler Dodge Jeep Ram
Dodge Charger purchase i ordered a 2015 Dodge Charger through MMC and it was a great experience. Susan kept me informed of the build & delivery status with weekly updates. W i ordered a 2015 Dodge Charger through MMC and it was a great experience. Susan kept me informed of the build & delivery status with weekly updates. When it was time to take delivery all of the paperwork was waiting for us to arrive and sign. Overall a great experience. This is our 3rd purchase from this dealership. More
New truck purchase with a trade in Pleasant people to deal with! All the employees from service to finance to management went above and beyond to make me happy with the purchase of my Pleasant people to deal with! All the employees from service to finance to management went above and beyond to make me happy with the purchase of my new RAM 1500 Big Horn. Couldn't have been more pleased with all of their help and service. More
Lies, all lies. Bought an Acadia a few months ago. About 3 weeks into the purchase, we realized that the headrest was broken. We contacted Marlow and they said it was Bought an Acadia a few months ago. About 3 weeks into the purchase, we realized that the headrest was broken. We contacted Marlow and they said it was a warranty item so take it to any gmc dealership. Unfortunately, it was already over the 36k mark. It took a few more weeks to get it to repair. I understand, we may have dropped the ball on the timing because we are very busy parents. However, when we contacted Marlow about maybe doing something for us, the sales lady tried to tell us that both her and her manager made us aware of the broken headrest upon delivery. Really?! Seriously?! They did no such thing. Hey, I understand that used car people stretch the truth and I understand, but a flat out lie and fabrication is a bit much. Just say sorry it is broken and you missed the deadline. Move on. I would not be happy, but at least not insulted that both my wife and I would not remember something as important as that. Avoid Susan. More
Excellent Customer Service We purchased our son's 2006 Mustang from Marlow Motors and have only good things to say about our experience. Steve Day was our salesman and was excel We purchased our son's 2006 Mustang from Marlow Motors and have only good things to say about our experience. Steve Day was our salesman and was excellent to deal with. Friendly, honest, no bull, no run around, no hassle! The entire staff made our car buying experience an excellent one!! More
Awesome I have purchased two Ram Pick-ups here. I returned for my daughter to purchase her first new vehicle. She had done all the research and was set on a I have purchased two Ram Pick-ups here. I returned for my daughter to purchase her first new vehicle. She had done all the research and was set on a 2015 Jeep Patriort. She even had picked one out from their website. We contacted then to set and appointment and when we arrived her car was waiting up front. We were greeted by Maynard (Sales Mgr) and Steve Ray (Salesman), they made us very comfortable right away. We were able to agree on price very quickly that was more than fair. We then met with Chris Thompson (F&I Mgr) who took great detail in educating my daughter on how to review and read all the documents since she was doing this all on her own. It was as though he was talking to his own daughter. Highly recommned that you give the staff at Marlow the opportunity to make you a deal. More
Best truck buying experience Friendly, honest, and helpful staff. They addressed our questions and concerns and made a deal that we could not pass up! Great sales and finance tea Friendly, honest, and helpful staff. They addressed our questions and concerns and made a deal that we could not pass up! Great sales and finance team! More
Great Used Car Purchase We purchased a 2011 Chrysler Town and Country from Ron Nicholson at Marlow Motors. It was a stress free, no pressure experience. Ron was friendly , We purchased a 2011 Chrysler Town and Country from Ron Nicholson at Marlow Motors. It was a stress free, no pressure experience. Ron was friendly , honest, knowledgeable, and very helpful. We got an excellent car at a great price. The service throughout the buying process was terrific. We look forward to working with Ron and Marlow Motors again, on our next used car purchase More
Excellent Used Car Buying Experience This was a painless, stress-free, no-pressure, and overall enjoyable car-buying experience for the informed consumer. Firstly, for me, it is a huge This was a painless, stress-free, no-pressure, and overall enjoyable car-buying experience for the informed consumer. Firstly, for me, it is a huge plus in any business transaction to deal with the same individual throughout the entire process. Susan Scott was the first person I spoke with regarding this vehicle on the phone and it was a relief that she was actually standing there at the door when I arrived to purchase. Susan was very friendly and pleasant to talk to, she did everything to answer all questions and address all concerns I had with the vehicle before buying and during the test drive, even calling the dealership where the car had been previously serviced to find out exactly what had been serviced on the driveshaft. I also appreciated her full honesty when it came to price negotiation of the vehicle and in the end everyone walked away from this deal very happy. Chris Thompson in F&I was very straightforward about the extended warranty options offered through the dealership and did not pressure me to make a decision that day. He thoroughly explained what remaining warranties were left on my vehicle as well as gave me enough information to make an informed decision (when I am ready) regarding a service contact. I secured my own financing prior to going but Susan and Chris worked together with my credit union to get me on the road that day with tags, insurance, and peace of mind. What I really appreciated about this dealership is the fact that they treated me with respect and because I was an informed consumer I was able to reap the benefits of this experience all the more. These are good, honest, down-to-earth people who treat you with the same respect you give them and this was a great car-buying experience. This dealership is worth every single one of the five stars I gave them on this review. More
Great dealer and really fair pricing I purchased the latest Ram 1500 with 3.0 Liter Eco Diesel engine. I used True Car as a pricing gauge and KBB for my trade in. I received True Car pr I purchased the latest Ram 1500 with 3.0 Liter Eco Diesel engine. I used True Car as a pricing gauge and KBB for my trade in. I received True Car pricing and more for my trade than listed in KBB. The finance process was quick and painless. I met with the service department the day after the sale to talk about when I should do certain maintenance on my truck. They were extremely nice and informative. My salesman was a young man named Adam. It was his first day on the job and he did great. More
service manager This place is a joke... service manager cusses customers and tells them not to come back on the lot.. you can tell with that attitude they don't want This place is a joke... service manager cusses customers and tells them not to come back on the lot.. you can tell with that attitude they don't want any new business.. xxxx poor representation of chrysler. More