Marlow Motor Company Chrysler Dodge Jeep Ram

Small Dealership with a vast selection and no pressure I'm new to this area (Front Royal) so when I had to buy a new vehicle I wasn't sure where to go. I've always hated buying cars because I feel attacked I'm new to this area (Front Royal) so when I had to buy a new vehicle I wasn't sure where to go. I've always hated buying cars because I feel attacked before I even get out of my car. I knew I wanted a Jeep Wrangler so I went online like so many people do nowadays and started my search there. I was extremely ill at the time and unable to take time to go to various dealerships and test drive car after car. Instead, I was VERY specific with exactly what I wanted (color, features, price range and even made it clear a max price that I could NOT exceed after tax, title, tags, destinations charges were all added on to the "GREAT" dealer price). I was hoping that being so specific would narrow down the playing field and not waste anybody's time but it was obvious nobody even read what I was looking for. I said I wanted a soft top....dealers were calling about hard tops. I said I could not exceed 30K.....dealers were calling with vehicles closer to 36K. I said I wanted power features and keyless entry....dealers called me about jeeps that had no power features and still had roll down windows. I spent hour after hour dealing with dealerships as far as 60 miles away when a gentleman, Neal Powell, from Marlow Motors (ironically in my very own zip code called about the exact jeep I wanted). He knew I was very sick and spent time going over everything from the features to the pricing. I told him I definitely wanted the jeep but was bedridden and could he hold onto it for me for a few days, possibly as long as a week. He was sensitive and gracious and said as long as I placed a deposit on the jeep they would hold onto it for me. I even said that I'd like to have as much of the paperwork done and ready for me to just come in and sign when I did make it in and he said they would get as much of it together as they could. When I was finally able to make it in to pick up my Jeep, Neal was out very ill so Susan Scott took over the task of helping me seal the deal. at first I was concerned that Neal wouldn't get the commission since he was out the day I was finally able to come in and pick-up my car but Susan was kind and honest and said that wasn't how they handled things at that dealership and they share everything. Susan was prepared for my arrival; knew I was ill, and had everything ready for me to get me out of there as quickly as possible. She didn't rush me, however, and made sure all my questions were answered, took me out to the Jeep and explained all the features, and made me feel extremely comfortable, like I was hanging out with a friend and not doing a business transaction in a competitive "fake" environment. Chris, the finance manager was fantastic and even though I had started my day just wanting top run in and out, I ended up meeting lots of genuinely kind people and finding myself want to talk to them. Chris loves Mustangs and my partner has a Mustang GT and is a BIG Mustang enthusiast so when I received the announcement for the 6th Annual Muscle Mustang Show in Mohnton, PA this year, I thought of him and passed along the information. Since I've bought my Jeep there less than 2 months ago, I've been back twice to get some additional service done. Both times I went in to find Susan or Neal to say hi and chew their ear off if they weren't too busy. A couple weeks ago my partner wanted a slightly used commuter vehicle for her 120 mile RT commute to work. I immediately said we had to go back to Marlow Motors. I called ahead and spoke to Susan to say we'd be there one of two days. Susan spent the same amount of time showing my friend the different vehicles she may be interested in and even stayed late to close the deal. She ended up buying a wonderful Ford Focus which wasn't what we had gone there to look at but fell in love with it after a test drive with Susan. I even brought my 1 year old Bulldog to keep me company and everybody came by to giver her belly rubs and pets. They even said Skyler, My English Bulldog was welcomed back anytime! Marlow Motors was the most unique experience I have ever had when it came to buying a car. The customer service was a 10 out of 10. Susan told us to take our time, to think it over. We were even given the option to drive it home and see how it drove. We were not pressured to buy it that very day and didn't feel like we were being given a fast one by the financial office. Everybody at Marlow Motors, from the Sales Team to the Finance Team to the Service and Parts down to the Cashier is refreshingly laid back and pleasant to do business with. I can honestly that as long as I live in this area I will not be going to any other dealer for work to be done to my vehicle or to buy another one. I've maintained a friendly open email and phone correspondence with Neal Powell and Susan Scott and just today I sent her a fairly lengthy email. I want to get some upgrades so I emailed her all my questions and just asked her to get back to me at her convenience. We've even invited Susan over for a BBQ in the next month at our house. I'd recommend this dealership to anybody interested in an honest transaction, even if it means driving a little out of one's way. I'm grateful they are just down the street from me but if they were further away I can say with 100% honesty I'd feel the same way and do my best to bring all my future business there. Sincerely, Elyse More

New Purchase of RAM 2500 HD Crew Cab Awesome to work with. The dealership went above and beyond to find the truck for me, and then pick it up. Due to the circumstances a senior manager ac Awesome to work with. The dealership went above and beyond to find the truck for me, and then pick it up. Due to the circumstances a senior manager actually had to pick up the truck. This type of humble leadership shows that this dealership lives the small town values that they are a part of, and that customer service is an instilled value at all levels. More

Great car guys in a small town My experience with the gentlemen at Marlow Motors was exemplary. They listened to my exact requirements and did not try to push vehicles on me that d My experience with the gentlemen at Marlow Motors was exemplary. They listened to my exact requirements and did not try to push vehicles on me that did not match. I never felt pressured and Marlow Motors went the extra mile to get the 2014 Dodge Charger I wanted in my hands. They answered all my questions with patience and professionalism and will be my first stop next time I am in the market. More

I went into Marlow to see if they had a vehicle that I would be interested in. I had reviewed the cars available on the website and had an idea of what I really wanted to see. Steve was very helpful in ge would be interested in. I had reviewed the cars available on the website and had an idea of what I really wanted to see. Steve was very helpful in getting me into a few cars that I wanted to see. He was very friendly and very informative. I did select a vehicle from the lot and Steve was so confident in his ability to make me feel great about my purchase that my fiance also decided to start looking for a new car. My fiance also purchased a brand new vehicle with Steve's help. We have now purchased 4 of our vehicles from Marlow Motors over the years but this is the first time I walked out of a car dealership with not 1 but 2 new cars!!! Chris Thompson was very informative when helping us get through all of the paperwork! We have a wonderful experience with these gentlemen and will continue to refer our friends to go to Marlow. More

Great Local Dealership It was a pleasure to work with these guys. They stayed late just to make sure our visit was worth while. I recommend them for any and all vehicle purc It was a pleasure to work with these guys. They stayed late just to make sure our visit was worth while. I recommend them for any and all vehicle purchases!! Great group of people!! More

Kerry Poindexter worked hard on my sale, I am not easy to please and he had alot of work but he managed to get it done and have me walk away with a new car at 9:30 at night. The finance guys worked hard to g please and he had alot of work but he managed to get it done and have me walk away with a new car at 9:30 at night. The finance guys worked hard to get me where my payments needed to be. Overall good experience with my first car from them. More

I bought a 2011 dodge caravan from here was very friendly and down home people. I also bought a 05 dodge 1500 and was treated very well by everyone involved and getting payments actually lower tgen expected. and down home people. I also bought a 05 dodge 1500 and was treated very well by everyone involved and getting payments actually lower tgen expected. Bet on it my next will be from there best dealor in town More

I want everyone to know that Greg was great he worked really hard to put me in the jeep that I wanted and the payment I could do, Chris took his time to go over and explain everything credit wise to me. really hard to put me in the jeep that I wanted and the payment I could do, Chris took his time to go over and explain everything credit wise to me. Steven took time to help set up and explain how everything worked. I have bought from them in the past and will return again, Thanks Teresa More

Both indivuduals showed worked with showed christian values which leads to developing trust. The price was well below blue book. The trade in was fair. There was no pressure on the transaction. The deta values which leads to developing trust. The price was well below blue book. The trade in was fair. There was no pressure on the transaction. The details of the transaction were worked out very smoothly. I would highly recommend this dealer, we traveled two hours due to their auto trader add to purchase a specific vehicle. I would gladly travel the two hours for our next vehicle. More

I'm not an easy customer to please. Once I've decided on a vehicle that I want, chances are there aren't many of them out there. Maynard went well out of his way to find the vehicle I wanted and decided on a vehicle that I want, chances are there aren't many of them out there. Maynard went well out of his way to find the vehicle I wanted and once he did, he then went the extra mile to make sure I was able to get it from Marlow. I've purchased 6 vehicles from Marlow over the years and am consistently pleased with the level of service and the focus on customer satisfaction that I receive. The financing process couldn't have been easier, with the pleasant and more importantly HONEST service Chris Thompson provides. In more than 20 years of dealing with "car guys" he's the only one that I've ever been able to truly say is just plain ol' telling the truth. He's the kind of guy you'd send your Grandmother to for her car purchase. The guys in service were super friendly and very attentive to the one small issue I have with my new truck. They scheduled me right away to get it taken care of and, as always, exceeded expectations. I would recommend Marlow without hesitation as they were fair on my trade in, aggressively priced on my purchase, and sensitive to my time constraints for the purchasing process. The financing was easy, and on average it felt like I was dealing with old friends throughout the process. A+ Marlow! More