Marlow Motor Company Chrysler Dodge Jeep Ram

Dishonest Advertising I saw a Dodge journey listed on line. It seemed a good price ,so I called before I drove the 2 hours to look at it. The price listed was $10,000.00 d I saw a Dodge journey listed on line. It seemed a good price ,so I called before I drove the 2 hours to look at it. The price listed was $10,000.00 different then the actual cost???? The sales man said the price listed wasthe cost only if you could qualify for ALL of the rebates?? Here are a few: graduate in 2015,be in the army,be a realtor,usually lease a car, and several more Obviously no one person could qualify for all these things. False Advertising....No thanks I will go with a dealer that can just advertise a honest price. More

Ram Truck purchase I don't normally rate businesses, but my experience at Marlow Motors is worth discussing. Easily the best car buying experience I have ever had. Not o I don't normally rate businesses, but my experience at Marlow Motors is worth discussing. Easily the best car buying experience I have ever had. Not only will I purchase the rest of my future cars from Neal, Greg and Pete, I will send my son's there as well. If you are tired of playing games go to Marlow Motors! More

Honest and helpful Got a vehicle from Marlow and they were incredibly helpful. It was like dealing with a family rather than a corporation. The sales staff helped me get Got a vehicle from Marlow and they were incredibly helpful. It was like dealing with a family rather than a corporation. The sales staff helped me get a great deal, provided advice for getting a car with tremendous resale value, and checked up on me from time to time to make sure we were satisfied. I fully recommend purchasing from this dealership. More

Marlow treats you with respect I drove about 60 miles to Marlow to check out a car I spotted there on the Internet--It's not the newest car and not the most expensive, but the sales I drove about 60 miles to Marlow to check out a car I spotted there on the Internet--It's not the newest car and not the most expensive, but the salesman Neal treated me the same as if I were buying a Cadillac. I appreciated the explanations he gave me about the car, and I didn't feel pressured. I think I got a good car at a good price. Sometimes car dealers talk down to women car buyers, but that was not my experience at all at Marlow. I would recommend any woman who's a little nervous about facing the car buying process to pay them a visit--I believe you'll feel as comfortable as I did at Marlow. More

A great experience buying a car I absolutely dread buying a car, but working with Susan was wonderful. She kept in touch with me while I was looking for the perfect car, and kept me I absolutely dread buying a car, but working with Susan was wonderful. She kept in touch with me while I was looking for the perfect car, and kept me updated about what was in stock, and took some time to understand my requirements. My main requirement was a four-wheel drive SUV, and that my dogs can climb in the car and walk on the floor in front of the back seat, and be comfortable in the back seat. She even let me test drive the car with my dogs in the back seat, although she said the detailing people "would kill her"! Well, that wasn't necessary, because I bought the car before the test drive was over with! Susan was great, and my dogs and I have had a wonderful time taking drives and hikes. More

Sales Department Wonderful, Service Dept. Lacking QC I had a wonderful experience with the sales department. The sales people are not overwhelming or too in your face. I didn't feel pressured the minute I had a wonderful experience with the sales department. The sales people are not overwhelming or too in your face. I didn't feel pressured the minute I walked onto the lot and they took their time to explain everything. They accommodated my special requests and, in my opinion, went the extra mile to make this transaction go as smoothly as possible. The finance director was great in explaining everything and did not try to get me to buy every "extra" feature I know from experience I did not need for a brand new feature. When you walk in you get a sense of "friendliness" and not the cut-throat environment one expects in the car sales industry. However, despite all the wonderful praise for the sales department, unfortunately the same is not true for the service department and I would 100% honestly and sincerely recommend going ANYWHERE else for service if at all possible for services that won't void the warranty if gone elsewhere. The Service staff are friendly and courteous to your face but on two separate occasions they had no idea that I was still in the bay and I overheard them ridiculing me. I should have cared less but considering my customer loyalty and the vast amount of money I had/was giving them, it was unprofessional and hurtful enough that I am taking my own advice and will never bring my vehicle back to this dealer unless it is for a service that would void my warranty in some manner. In fact, I have already found a new place to bring my vehicle for the approximately $5000 in labor costs I am paying for additional work, not to mention this amount would probably be more at the dealership, Marlow Motors, ironically enough. In addition to their lack of professionalism when it comes to how they speak about their customers behind their back, they quality of their work is shoddy, my vehicle is always returned to me dirty inside and outside, and they try and get away with anything to make an extra dollar including not returning original manufacturer items when replacing them for upgrades. My friend, who purchased two vehicles from Marlow Motors actually warned me to be very careful about this issue because it had occurred to her on FIVE separate occasions!! Regardless, I truly didn't think this would happen to ME (perhaps because she is female and being male I thought perhaps they wouldn't attempt to pull that xx) but sure enough, the very first time I brought my vehicle in for a part upgrade, they "forgot" to give me back my stock part which is valued at over $1000! The second time I made a comment and told them I wanted my stock item back and the service person genuinely seemed surprised that I would want back the original parts I had bought and paid for! Why wouldn't I want back these items valued together at close to $2000. I'm not sure if they are strategically selling these items and pocketing the money but considering it happened 5 separate times to my friend and 2 times to me, that would be my best bet. Finally when I called to voice my concerns I was not taken seriously and made to feel like I must have misunderstood and surely this was n honest oversight. Right, a honest oversight that happened seven times to two different completely different people. In summary, MARLOW MOTORS on South Street in Front Royal, VA has a wonderful sales department but a horrible service department that does not perform QC checks and will in essence "steal" from you if they think they can get away with it. BUYER BEWARE!!!!! More

great service wonderfull staff From the Sales department to the service you will be treated like family. They remember who you are and speak to you . I have never been passed with o From the Sales department to the service you will be treated like family. They remember who you are and speak to you . I have never been passed with out being spoken to. Besides that the service is great. I actually saw a service person check the tire pressure in my spare tire, More

Good buying experience My 5th purchase from Marlow. I love the Patriot. More than I expected for price. Don't understand low ratings from various publications. Mine's aw My 5th purchase from Marlow. I love the Patriot. More than I expected for price. Don't understand low ratings from various publications. Mine's awsome. More

Great customer service I highly recommend Marlow motors. Very good prices & customer service. Helped me learn a lot about what different cars offered & recommended what woul I highly recommend Marlow motors. Very good prices & customer service. Helped me learn a lot about what different cars offered & recommended what would suit me best. More

Best Car Purchasing Experience EVER!! Wanted to thank Steven, Pete and the rest of the guys involved in securing me my brand new 2015 Dodge Dart GT. They went above and beyond to help me Wanted to thank Steven, Pete and the rest of the guys involved in securing me my brand new 2015 Dodge Dart GT. They went above and beyond to help me get into this car.. Even after the deal was done, the next day they notified me they were able to get me an even rate from the same bank. Way to go the extra mile guys!! Best experience EVER! Very happy with my purchase. I will recommend this dealership to anyone looking for a new car. More