Maple Shade Mazda

My car was misdiagnosed: On January the second, I My car was misdiagnosed: On January the second, I went to the Maple Shade Mazda Dealer because I was concerned of my engine and battery lights fla My car was misdiagnosed: On January the second, I went to the Maple Shade Mazda Dealer because I was concerned of my engine and battery lights flashing, and sometimes, the car would not start. I was told by Pat that the battery and the alternator were in perfect shape and only a fuse is needed to be replaced. Therefore, I paid $140.00 for labor and the fuse, and I was told that I would be called when the fuse is received. As I was leaving, I noticed my ABS light was on, I went right back but the door was locked; so I went right across the street at the CVS parking lot and called them; the operator said that It was lunch time, and would have to come back at 1:00 PM. Since I'd spent three hours there that day waiting for my car and I had to come back to dealer for the fuse anyway, I decided to go home. When I came back and mentioned it to Pat, he told me that it did not show on the diagnostic report, and I would have to pay another $ 140.00 to get it fixed. I decided not to go alone with it and just focus on the fuse. The next day, however, the car wouldnt start. When I called and spoke to Pat again, He told me: " There's nothing I can do Ma'am; I think it's 'Mother Nature.' It's too cold; you must change the battery as well." The Mazda battery plus labor would be over $200.00; so I bought a very good battery somewhere else at a lesser price. However, I was still experiencing the same problems with my car. When I took it to a different dealer, I was told that the system failure has to do with the "Belt Tensioner" which will cost me over $ 200.00. After I 'd sent an email to the manager and I didn't hear from him, I called him on the January 29th. He asked me to come back to the place for a thorough check-up. When everything was done Carlo (The service manager) told me that it was the alternator. Eventhough I tried to convince him that the alternator was changed one year ago, and there was no problem with it on his first diagnose, he told: "well it must be defective; that's what happen when you don't buy stuff from us. Anyway, we don't have any parts to keep throwing to your car to make it work." I replied that I didn't come here for a 'hand-out' I just need a fair shot to get my car fixed. He then told me: "well, it will be $ 1118.34 plus tax to get it fixed." Then he said: "I'll take 124.12 off since you had to replace the battery." I feel like it was very unfair, and I didn't make any deal with him. However the car got worse when I got home; I feel that they had something to do with it so that they can make more money from me. This place has put me through a lot, but what hurts me the most is the way they treat their customers: they don't show any concerns; all they see is 'Dollar Signs' using their customers as "cash cows." If I cannot count on my own dealer for help, who can I trust?They should be ashamed of themselves, and if I don't hear from them, I will pursue it. More

They were very helpful. It was a great experience for a first time buyer. I was happy with the service that they gave to me. first time buyer. I was happy with the service that they gave to me. More

Great people. Charlie was very friendly and honest. Found a lower price elsewhere after purchase was already made. However very great people and the service agreement is great! a lower price elsewhere after purchase was already made. However very great people and the service agreement is great! More

Our overall experience was great. Tom and John were understanding of our budget and worked hard to get us a great deal on a new Mazda 3 hatchback. The process went smoothly and we bought a great car. understanding of our budget and worked hard to get us a great deal on a new Mazda 3 hatchback. The process went smoothly and we bought a great car. More

Both Sales Representatives Charlie and Mark as well as John, Sales Manager did a very good job presenting the vehicles and working with me on the trade in allowance and final price of the vehicles purchas John, Sales Manager did a very good job presenting the vehicles and working with me on the trade in allowance and final price of the vehicles purchased. Overall experience was very good. More

Charlie was very helpful. He knew plenty about the car we were about to buy. He also was very informative when we went to test drive. During the transaction he treated us fairly and we got the price we were were about to buy. He also was very informative when we went to test drive. During the transaction he treated us fairly and we got the price we were looking for. Highly recommended! More

This is the third vehicle I have leased feom this dealership. If anything, the experience was even better this time than my previous times (and I would have not come back if the first 2 times were n dealership. If anything, the experience was even better this time than my previous times (and I would have not come back if the first 2 times were not very good). Pat was very responsive and helpful, and made the purchase experience as sumple and easy and possible. Mark went above and beyond the call of duty to find me exactly the car I wanted. I could not be happier. More

This is the third vehicle that I purchase from Maple Shade Mazda and I have been more then satisfied. I am especially satisfied with the service I received from Charles Warner. He was most helpful and k Shade Mazda and I have been more then satisfied. I am especially satisfied with the service I received from Charles Warner. He was most helpful and knowledgeable in assisting me in my selection. More

We were looking for the right car for our 17 year old daughter who just got her drivers license. We wanted a car that would have all the safety features and would protect her in tbe event of a crash. We daughter who just got her drivers license. We wanted a car that would have all the safety features and would protect her in tbe event of a crash. We were back and forth on whether to get her a basic car, or one that had all of the bells and whistles. Charlie and the other people at Maple Shade Mazda were totally fine when we changed our selection 3 times, they were patient, provided several different options, and even stayed late the night we picked up the car. They wanted us to be completely happy with our selection and worked hard to make sure that we were. More