Maple Shade Mazda

This was by far the most enjoyable car-buying experience I have ever had. Don and Jabier were helpful, knowledgeable and patient, and got me a deal on a Mazda 6 that I am really happy with. The whole proce I have ever had. Don and Jabier were helpful, knowledgeable and patient, and got me a deal on a Mazda 6 that I am really happy with. The whole process was efficient, fast and pain-free. Everything was 'up-front' and they clearly had the interests of the customer at the top of their agenda. They were a pleasure to do business with, and I recommend them unreservedly. More

Elliott Cumba and the entire Maple Shade Mazda dealership was nothing but professional and friendly. They made my car shopping experience a great one and I'm sure I will be back there again when my lease is was nothing but professional and friendly. They made my car shopping experience a great one and I'm sure I will be back there again when my lease is up. They make you feel like you are "part of the family". I highly recommend Maple Shade Mazda!! More

Elliott Cumba was the most professional car salesman that we have encountered in our many years of car buying. He was knowledgeable and eager to help us in any way possible--before and after the sale. He is we have encountered in our many years of car buying. He was knowledgeable and eager to help us in any way possible--before and after the sale. He is honest and forthright and reliable in all his dealings. He returned our calls promptly and was a pleasure to do business with. We would recommend him to all our friends, neighbors, and associates. Henry and Elaine Grusler More

Never have I been treated as fairly while purchasing a new car. The salesmen were knowledgeable about each vehicle I test drove. Being a woman buyer, I never felt talked down to nor did anyone try to pu new car. The salesmen were knowledgeable about each vehicle I test drove. Being a woman buyer, I never felt talked down to nor did anyone try to push me towards a purchase I wasn't comfortable making. I am now a proud owner of a new Mazda 6. Ruth Dougherty More

I purchased my first of many vehicles in 1979, a RX-7. Since then my family has continued a relationship with Maple Shade Mazda to this day. We have found the prices to be fair, the selection to be unpara Since then my family has continued a relationship with Maple Shade Mazda to this day. We have found the prices to be fair, the selection to be unparalled and, most importantly, the service exemplary. They have gone overboard to solve whatever few problems arose. I have, and will continue, to recommend this dealership. More

I have purchased 7 New Mazdas from this dealer since 1989. They are a great dealership with courteous employees who provide a pleasant buying experience with competitive pricing. The experience of sever 1989. They are a great dealership with courteous employees who provide a pleasant buying experience with competitive pricing. The experience of several negative reviewers has not been my experience. The dealership has a greeter and the salespeople I have dealt with over the years have all been knowledgeable, low-key and helpful without any pressure to buy a car or any unwanted extras. They provide free oil changes and loaner cars and have great service. I would recommend this dealer without reservation More

My wife took her Mazda to Maple Shade Mazda for service. She explained to the employee, Bill, that her vehicle was recently repaired at an outside garage. This garage replaced her power steering pump. Her v She explained to the employee, Bill, that her vehicle was recently repaired at an outside garage. This garage replaced her power steering pump. Her vehicle was now making a noise when she turned. She was unsure if it was the same problem and explained to Bill that if it was, than she would take it back to the garage that did the orignal work. Bill failed to tell my wife that they charged a $124.00 to diagnos the problem. It was determined to be the same problem and I went to pick up the vehicle. I questioned the invoice which said, "Test driven". There was also a miscellanous charge of $10.00 for supplies. Bill explained to me that this charge was for paper and printing cartridges. I asked Bill why he didn't advise my wife of the fees knowing that she would take it back to the other gagage if it was the same problem and he responded that its posted. I found this to be an unethical business practice.I requested to speak to the service manager, Carlo Giannotti. However, was told that he was with a customer. I left several messages for him and he has failed to return my calls. I proceeded to call the service director, Peter Janis, and left a message for him. Janis has also refused to return my call. I may be a little naive in reference to the charge for diagnostics. However, the vehicle was "test driven". It was not hooked up to any type of computers. Furthermore, my primary complaint is their poor customer service. I have left several messages without any type of return call. I suspect that this is how they treat any customer with any kind of compaint. They ignore you and hope that you go away. Due to their extremely poor customer service I would strongly recommend that if you are in the market for a Mazda to shop elsewhere. More

They are the most unethical dealer you will ever deal with. First, they tried to trick us into paying an extra $500 dollars on our downpayment by hiding some numbers in the projection. After we worked th with. First, they tried to trick us into paying an extra $500 dollars on our downpayment by hiding some numbers in the projection. After we worked through that, we signed a sales agreement and put down a $500 dollar deposit and awaited their call to pick up the car. The same day we were scheduled to pick it up, they called and said they had sold it to someone else!!! They could offer no reason why I had not been contacted before that happened. But they said they work work out another deal to make amends. Then they tried to sell me another car for $30 more a month and said that was the best they could do. Sales Manager Adam Dimmerman and the owner treated me like I was unreasonable for being upset and tried repeatedly to make it my fault this had happened. Then they refused to give me back my deposit until I gave the the sales agreement! The agreement they did not honor! Rest assured I made copies of everything before returning. It even appears they are posting 5 star reviews of themselves on Edmunds (not bright enough to change their user names). They are complete xxxxxxxx! RUN DON'T WALK to any dealer other than Maple Shade/Turnersville Mazda, you can't do worse. More

I had my car damaged while parked at a parking garage. The garage said they would pay for the damages. This mazda dealership took full advantage charging way more than necessary. However that is not my co The garage said they would pay for the damages. This mazda dealership took full advantage charging way more than necessary. However that is not my complaint, as I had nothing to pay. That just shows how dishonest they are. My complaint is that they damaged the rear bumper and would not take responsibility for it! They denied they did it, when I know for a fact the rear bumper was 100% undamaged when I dropped the car off. I have warned the garage insurance company to stay clear from them from now on. I am also urging all those reading this review to beware as well. There are plenty of other, honest mazda dealerships out there. More

BADLY TREATED at MAPLE SHADE MAZDA (NJ) On January 19 BADLY TREATED at MAPLE SHADE MAZDA (NJ) On January 19 2009 we (husband, wife and two little children of 3.5 years old and 17 months) started at 10 BADLY TREATED at MAPLE SHADE MAZDA (NJ) On January 19 2009 we (husband, wife and two little children of 3.5 years old and 17 months) started at 10 am to visit car dealers. We were interested in a Mazda CX-7 (we had checked the online Kelly Blue Book before starting out). We arrived at Maple Shade Mazda latish in the afternoon. We were interested in a particular used Mazda CX-7 we had seen on their online listing in Kelly Blue Book, but we were told it was not available. Instead, we were shown, and test drove, a 2007 Mazda 5 which had about 18,500 miles on it. We were told it was available for $15,950. We liked the car but not its color. Initially we were told it was the only one available. So we asked if another one (perhaps from a different year) might become available in the next week or so with a different color. We were then told that a black used 2008 Mazda 5 with 18,500 miles was available after all (although it seemed odd that it appeared to have been overlooked initially, after 7 hours of looking for a car with two little kids we didn't ask why - in hindsight, we should have asked). We were told the price for this car was $16,890. We ended up paying $16,090 for it, after trading in our old car ($400 credit) and rejecting what they called the `certification' (another $400). The following day we checked the Maple Shade Mazda online listing in the Kelly Blue Book and found THE SAME CAR WE HAD ORIGINALLY TAKEN FOR A TEST DRIVE. It WAS LISTED BY THEM for $14,650 INSTEAD of the $15,950 THEY QUOTED TO US when we were in their shop/showroom. The listing included two other 2008 Mazda 5s (which they did not mention to us when we were there) which had only 12,000 miles, but were listed at the same price they quoted us for car which had 18,500 miles. The DISCREPANCY BETWEEN THE PRICES ONLINE AND THOSE QUOTED IN THE STORE left us feeling that they had been less than straightforward with us - that THEY TOOK ADVANTAGE OF A TIRED FAMILY WITH TWO LITTLE KIDS. The following day we went back to the store/showroom to complain. We eventually met with the manager (a 5 minutes conversation) who said that "we should have done our homework first, before purchasing" (which to us meant "you should not have trusted us"). He also asked us "if we had been under the influence of alcohol when we purchased the car." So we are writing to express our dissatisfaction with the way we were treated by Maple Shade Mazda -- and by the manager in particular. HOW MANY e.g., ELDERLY PEOPLE who do NOT HAVE EASY ACCESS TO THE INTERNET have similarly been QUOTED PRICES in the MAPLE SHADE MAZDA STORE/SHOWROOM which are SUBSTANTIALLY HIGHER than what is QUOTED ONLINE? We do not think this is a particularly ethical way to do business, and we hope our experience will convince people, especially people with no internet access, to BUY THEIR CARS SOMEWHERE ELSE, somewhere where the sales people and management WORK WITH rather than against the customer. Needless to say, our experience has soured our feelings for Mazda North America sufficiently for us to take the time to write this letter and to share our story as widely as possible. More