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Maple Shade Mazda
Maple Shade, NJ
310 Reviews
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310 Reviews of Maple Shade Mazda
July 16, 2015
GREAT SERVICE AND PEOPLE. I APPRECIATED THE WAY I WAS GREETED BY THE SERVICE PERSONNEL AND THE WAITING ROOM WAS VERY COMFORTABLE AND CLEAN..THE MANAGER EXPLAINED IN DETAIL WHAT I APPRECIATED THE WAY I WAS GREETED BY THE SERVICE PERSONNEL AND THE WAITING ROOM WAS VERY COMFORTABLE AND CLEAN..THE MANAGER EXPLAINED IN DETAIL WHAT WAS NEEDED FOR MY CAR AND THE PRICE WAS VERY REASONABLE I DID NOT HAVE TO WAIT ALL DAY FOR MY CAR TO BE SERVICED BY SUCH GOOD WORKERS. THANKS AGAIN MAZDA IN MAPLE SHADE. More
by Peaches123
Employees Worked With
CARLO
May 19, 2015
Waste of time! I went to maple shade mazda looking for a new CX-5. When they came out to me with a price of 25,000 I told them it was too high, they then proceeded t I went to maple shade mazda looking for a new CX-5. When they came out to me with a price of 25,000 I told them it was too high, they then proceeded to raise the price to 28,000. I have never been able to walk out of a dealership and admit it was a waste of my time. More
by Marissalance11
Employees Worked With
All sales associates
April 30, 2015
New Mazda 3 review Daniel and Marlin (our sales rep) were very knowledgable and helpful. They were both very enthusiastic about their product. I would definitely refer f Daniel and Marlin (our sales rep) were very knowledgable and helpful. They were both very enthusiastic about their product. I would definitely refer friends and family to see them and Maple Shade Mazda. More
by Doma8990
Employees Worked With
Daniel Novitzky and Marlin Reyes
January 29, 2015
These guys do not care about your business. I took a test drive with Marta, while not the warmest person, she did get me in the two cars I wanted to look at in the small amount of time I had. I I took a test drive with Marta, while not the warmest person, she did get me in the two cars I wanted to look at in the small amount of time I had. I asked for an aggressive quote on the two cars each at two trim levels. A week goes by... nothing. I get an email from Customer Service Relations Manager Brian Golin asking about my experience on Marta's behalf. Ok maybe Marta had an emergency or left the dealership so Brian is following up, I get that. I ask for my quote a day goes by, I send a request for the quote the next day and still nothing... I already have loan locked down with my credit union at a great finance rate and I am going to buy a car. It just won't be with Maple Shade Mazda. More
by Everyman1
Employees Worked With
Marta
October 25, 2014
Quick and easy Dealership was friendly and easy to work with. I enjoyed my experience at the maple shade mazda dealership. The whole process took very little time co Dealership was friendly and easy to work with. I enjoyed my experience at the maple shade mazda dealership. The whole process took very little time compared to other dealerships. More
by Krohl6190
Employees Worked With
Larry Rosen
July 09, 2014
Sleezy dealership, does not value or respect the customer My wife and I visited this dealership several months ago to look into buying a CX5 since our RAV4 was coming off its lease in less than a month. We co My wife and I visited this dealership several months ago to look into buying a CX5 since our RAV4 was coming off its lease in less than a month. We could not have had a sleezier experience and will never come back. When we walked into the showroom, we explained our situation to the salesperson, and he then took us on a test drive. He was friendly and somewhat knowledgeable about the car, although he couldn't answer all of my fairly basic questions. He was a nice guy at this point and having a couple unanswered questions about the nuances of the car was not a huge deal. When we returned to the dealership, we went with the salesman to his desk and the sleeze-fest ensued. I mentioned I had purchased my Protege from them, and he said they offer a loyalty discount, which was great. I joked about how we definitely wouldn't be buying a car in the color of the test vehicle, which was like an ugly neon teal, but that what I really wanted to know was the price and features for the entry and mid-level trim lines of the CX5. The sales guy then goes through his inventory list of what colors are on the lot, with absolutely no mention of trim line, price, etc. I had to redirect him and flat out say look, I was joking about the color, what is important is trim line, features, and cost. He then went on for a good 10 minutes about how fantabulous it is if we buy a car from them, they have a costumer care club, they offer free oil changes for however many years, and oh my gosh, they use synthetic oil, how amazing! He then touted the benefits of synthetic oil vs conventional for another few minutes, and I again had to redirect him that I really really really wanted to talk trim lines and price. He then pulled out the inventory list and again told me what colors he had on the lot. They have red! Silver! Green!! White!!! So, having to redirect this guy yet again to tell him, look, we have 4 weeks left on the lease, perhaps a different color car could be ordered or would arrive on their lot, but I really really honest and truly want to know prices and features of the different trim lines. He then looked at us and said "well any price I give you has to be acted on today, it is the end of our sale," which must have been a secret sale since there was nothing being promoted. He then puts on his best, clearly-annoyed body language and strolls up the stairs to the manager's office. He returns maybe 3-5 minutes later with a printout, and before it is even shown to us his phone rings, he answers it, hangs up, and tells us "that's my manager, he wants me to hurry up," which was even more ironic because the lack of hurry up was due to his inability to listen to and answer my very simple questions. In the 5 seconds between that statement and storming out of the dealership, I was able to look at the printout to see it was simply the sticker price of the top trim line divided into 48 monthly payments. As we got up to say 'see ya later,' the salesperson said "oh no, I didn't mean it that way." Not sure what other way he meant it, but I will never ever in a million years return to this place. I would love to replace my Protege with another Mazda when the time comes, but I will drive an extra hour to purchase from somewhere else. They also own Turnersville Mazda, which would scare me away from that place as well. A sleezy, disgusting, insulting, completely time wasting experience at this place. It gets one star because zero stars was not an option. More
by Jamie Stevens
Employees Worked With
Salesman, I do not remember the specific name since we were told he did not have time for us
April 27, 2014
Maple Shade Mazda went to maple shade mazda to look for a new car. talked to Larry, he was very nice and helpful. he was knowledgeable and knew everything about each mo went to maple shade mazda to look for a new car. talked to Larry, he was very nice and helpful. he was knowledgeable and knew everything about each model. More
by mlbjrgranny
Employees Worked With
Larry Rosen
April 25, 2014
mx5luck great service! Larry worked out a great deal for my wife. will go back to Maple Shade Mazda for our next auto. if you are looking for a new or used Ma great service! Larry worked out a great deal for my wife. will go back to Maple Shade Mazda for our next auto. if you are looking for a new or used Mazda call Larry at Maple Shade Mazda! More
by mx5luck
Employees Worked With
Larry
March 31, 2014
Great exsperience Sales person paul was very helpful with the whole exsperience from start to finish. Everything was explained to me in a way that i unstood. Everyone a Sales person paul was very helpful with the whole exsperience from start to finish. Everything was explained to me in a way that i unstood. Everyone at the dealership was very friendly and helpful. More
by Tinaattig7691
Employees Worked With
Paul
March 24, 2014
Obviously Maple Shade Mazda is under new management, because I was returning after TWO prior brand new purchases for my eldest son for TWO more purchases (at the same time) for my 2 sons. Not only was because I was returning after TWO prior brand new purchases for my eldest son for TWO more purchases (at the same time) for my 2 sons. Not only was the financial portion of the transaction wasteful of my time, they were misleading and incorrect in their tactics. I had not only the "Inventory List" in my purse (which they told me was incorrect because the prices were more) but I was also told the "Incentive Programs" that were available to "Returning Mazda customers" and "College Grads, did not apply. Feeling very mis-leaded, we left and went to HAMILTON MAZDA, where the customer service was superb and the finance information both honest and correct. I was shown the inventory list, by Hamilton Mazda, which I already had copy of in my purse, with the SAME valid pricing. After my one son choose the vehicle he wanted it was ironically at MAPLE SHADE MAZDA. Unfortunately Maple Shade Mazda would NOT allow Hamilton Mazda to trade with them and sell the vehicle to us. We had to have a similar vehicle delivered to us from North Jersey. Thru Hamilton Mazda we MADE the purchases at the publicized internet pricing with ALL of the incentives advertised! The same exact deals that Maple Shade Mazda said could not be done! DO NOT EVER TRUST MAPLE SHADE MAZDA! Now 2 months later, someone from Maple Shade called to say they have programs and wanted us to stop by. I called them back because I felt they should know why we would never return again. While explaining the reasoning why, the gentleman was pleasant, AT FIRST, but when I made mention and asked why they would not trade with Hamilton Mazda because that did not make good business sense to me, the arrogance that we experienced within the financial department was again exposed. He began to raise his voice, and say that they don't have to trade with anyone if they don't want to, etc, etc. When I pointed out to him that the switch in his demeanor was in fact the reasoning why we left, and I now feel compelled to put my experience on the internet. He responded, "So now you are threatening us, your threats mean nothing to us", Reinforcing why we would NEVER return there again. I strongly recommend no one else does either. They may seem pleasant when they are showing you the vehicle and talking you into the sale, but if you are not informed (like I was) you will GET RIPPED OFF!!! If you can't do your homework, go to HAMILTON MAZDA, they are honest and you don't need to. More
by Frymire
Employees Worked With
Sales, Finance, & Management
