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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

June 09, 2022

They took time to change the oil when that wasn't part of the scheduled service and took a look right away when I had a check engine light on. They are always clear on pricing up front and make good recommen More

by ELIZABETHBRAND88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Jun 20, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. Please don't hesitate to reach out to us if there is anything else we can assist you with. Morgan Tassell Customer Service Department Mtassell@maplehillauto.com 269-342-6600

June 08, 2022

The service and professionalism were great. The recall repair was done well before the end of the day. The wash the car as well. More

by WILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Morgan Tassell, DAN TAYLOR, Randy Kim, CEDRIC RUSSELL, BRIAN KRAGEL
Jun 13, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 08, 2022

Overall my experience was good, Hannah and her manager were helpful and kind. But when receiving my car (after waiting over a month to get back) the gas was on E and there was some oil or something inside More

by SUMMER.TYLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Jun 14, 2022 -

Maple Hill Auto Group responded

I'm happy to hear that the majority of your experience was a good one. I spoke with Kelsey, our manager, and if you would like to bring the car in, we would be more than happy to clean the residue off of your seatbelt. I apologize that it was left that way. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 08, 2022

I have been very disappointed in the service I have received on two different occasions. More

by KEAL_TO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAN TAYLOR
Jun 13, 2022 -

Maple Hill Auto Group responded

I am sorry to hear this has been your experience here at Maple Hill. If you would like to discuss this further, please give our customer service team a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com

June 07, 2022

Great service, communication and customer service. Provided me a detailed listing of potential items with my car and prioritized th b More

by jclahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Jun 13, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 06, 2022

Everyone in the service department is friendly and helpful and I feel like my car is being given the best service possible. More

by MJKANAAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jun 13, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 06, 2022

They are always on top of everything appointments and send information about when car need to be serviced. More

by SHANNANLOVELOVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Jun 13, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 04, 2022

Work was performed in a timely manner. Darryl was kind enough to explain parts of the video I didn't understand. More

by DLNAUGLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Corley, Hannah Seal
Jun 06, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear you had such a great service experience. Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 04, 2022

Went above and beyond. As well as treated with utmost respect. Will recommend in future More

by monet.everly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Taylor, Tom F., Victor Heckman, Kevin Poffenberger, Aaron Black, DAN TAYLOR
Jun 06, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear you had such a great sales experience. Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 03, 2022

Cassandra is the best, hang on to her! !! Professional - Very well spoken, clear, concise, easy to understand. Hope to see her our next visit! More

by pntllarsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jun 06, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear you had such a great service experience. Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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