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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

June 17, 2022

The service was great. The staff was excellent. My problem is that I bought a Subaru because I understood in be a quality and long lasting vehicle. I have spent more on More

by DAN@IMNCHURCHES.ORG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Jun 20, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am sorry to hear about the amount of money you have spent on repairs on the Subaru. If there is anything we can do to assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 16, 2022

Professional, informative, always do a great job. On my 2nd Subaru Outback, can't wait for Hybrid Outback. More

by MSPIKE4275
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Jun 20, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. Please don't hesitate to reach out to us if there is anything else we can assist you with. Morgan Tassell Customer Service Department Mtassell@maplehillauto.com 269-342-6600

June 15, 2022

Honest, professional prompt service when diagnosing my air conditioning system. Delivered timely service while I waited. More

by LOISRENNERLEWIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CEDRIC RUSSELL
Jun 20, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. Please don't hesitate to reach out to us if there is anything else we can assist you with. Morgan Tassell Customer Service Department Mtassell@maplehillauto.com 269-342-6600

June 15, 2022

Great service. Made an appointment ahead of time for my 30k service. Everything went very smoothly. Shuttle service was provided and a couple hours later I had my c More

by Markfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Lauren Armbruster
Jun 20, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. Please don't hesitate to reach out to us if there is anything else we can assist you with. Morgan Tassell Customer Service Department Mtassell@maplehillauto.com 269-342-6600

June 15, 2022

On time start and 1 hour and 15 minutes to completion and check out, including a car wash. More

by EJALBERDING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Jun 20, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. Please don't hesitate to reach out to us if there is anything else we can assist you with. Morgan Tassell Customer Service Department Mtassell@maplehillauto.com 269-342-6600

June 13, 2022

Great service easy to schedule, checking in is a breeze. Best of all the repair estimate and delivery time is always accurate. More

by MRGUTHAUS50
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jun 20, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. Please don't hesitate to reach out to us if there is anything else we can assist you with. Morgan Tassell Customer Service Department Mtassell@maplehillauto.com 269-342-6600

June 10, 2022

The service was quick and waiting area is nice. However, there was poor communication, as I never received a call back from the service manager to answer questions about the services I needed. Addi More

by LANCEFRANK7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
CEDRIC RUSSELL
Jun 20, 2022 -

Maple Hill Auto Group responded

I am sorry to hear this was your experience here at Maple Hill. If you would like to discuss this further, please give our customer service team a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 10, 2022

I arrived for my appointment a half an hour early, was unsure of the amount of time it would take to get thru the construction. The young lady (wish I would asked her name now) was so understanding and s More

by KSOKIE01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Again I didn’t get the 2 girls names, Lena Grubb, Morgan Tassell
Jun 13, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 09, 2022

The service was good. I did have issues getting a firm quote. I got three numbers before we got settled on one. Cedric was extremely friendly though. It just would hav More

by CHRISPORTER27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CEDRIC RUSSELL
Jun 20, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. Please don't hesitate to reach out to us if there is anything else we can assist you with. Morgan Tassell Customer Service Department Mtassell@maplehillauto.com 269-342-6600

June 09, 2022

I appreciated how quickly I was able to schedule an oil change. Service was completed in less than the estimated time. More

by CLEVER720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Jun 13, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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