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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

July 06, 2022

I was attended by Jon. He helped me a lot, very dedicated to get me a car in the shortest time. I would recommend him, as I have done to some people in my work. More

by alan_furlan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Gates, Mike Simmons, CB Watkins
Jul 07, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am very happy to hear you had a good experience here in our sales department with Jon. Please let us know if there is anything else we can do to assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 06, 2022

Overcharge for labor and hard to believe they actually did everything mentioned in the service in the time they had the car. Also replaced something they said looked good on inspection so there’s that More

by SMAURY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Jul 07, 2022 -

Maple Hill Auto Group responded

I am very sorry to hear you were overcharged for labor. As well as feeling like we replaced something unnecessary. Please give our customer service team a call so that we can get this issue resolved. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 06, 2022

Friendly and kept me updated with work also sent video to show what was found and came and explained areas which need attention Great waiting area More

by LDR450
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Jul 07, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am very happy to hear you had a good experience here in our service department. Please let us know if there is anything else we can do to assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 05, 2022

Maliyah was fantastic! I came to maple auto on my only day off and they worked to get me out the door with a lease for exactly what my budget allowed! More

by abarry1180
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maliyah, Victor Heckman, Jon Gates
Jul 07, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am very happy to hear you had a good experience here in our sales department with Maliyah. Please let us know if there is anything else we can do to assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 04, 2022

I’ve always experienced friendly service people. Also appreciate their clean and comfortable waiting room. Don’t hesitate to use this dealership. More

by LARRYJAN12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson
Jul 07, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am very happy to hear you had a good experience here in our service department. Please let us know if there is anything else we can do to assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 04, 2022

I can trust Maple Hill Auto Group Service Department for their honesty and advice. Always receive great and friendly service which is much appreciated. More

by JL.REINSTEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Jul 07, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am very happy to hear you had a good experience here in our service department. Please let us know if there is anything else we can do to assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 03, 2022

Fast and easy replies. Was a very simple process and they answered questions hastily. Will do business again More

by mikepyard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Jacob Prieto, CB Watkins
Jul 07, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am very happy to hear you had a good experience here in our sales department. Please let us know if there is anything else we can do to assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 02, 2022

Busy business but very good service and communication. I was pleased to get my car in for service so quickly. More

by sfclancy76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jul 07, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am very happy to hear you had a good experience here in our service department. Please let us know if there is anything else we can do to assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 01, 2022

Helpful Treats like a person. Good customer service People are nice. Takes time to make sure all is ok. More

by HEATHER_RAFFETY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Morgan Tassell, DAN TAYLOR, Randy Kim, CEDRIC RUSSELL, BRIAN KRAGEL
Jul 07, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am very happy to hear you had a good experience here in our service department. Please let us know if there is anything else we can do to assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 01, 2022

As always, very pleasant staff and location. Need to crack the whip a bit on the mechanics (was told several took time off for the 4th)) Just kidding, sort of. ;-) More

by ejpomeroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Jul 01, 2022 -

ejpomeroy responded

Looks good

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