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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

July 12, 2022

Cedric at Maple Hill helped me resolve the issues with my vehicle, and was always quick to respond when I called. It took some time, but I am appreciative of Maple Hill Auto and would recommend them to anyo More

by JHIRSCH283
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CEDRIC RUSSELL
Report | Print
Jul 13, 2022 -

Maple Hill Auto Group responded

Thank you, so much! I'm happy to hear that Cedric was able to help you in getting the issues with your car resolved. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 11, 2022

the representative was rude and arrogant. he told me that I needed an oil change when I had one last week. More

by STONI5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAN TAYLOR
Report | Print
Jul 12, 2022 -

Maple Hill Auto Group responded

I am sorry that this happened. I would like to look into this further. Please reach out to me or anyone on our customer service team at 269-342-6600. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 08, 2022

Efficient check in for service. Communicated issues with a tire and provided a good solution More

by MMEYER1377
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
CEDRIC RUSSELL
Report | Print
Jul 11, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. We really appreciate it. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 08, 2022

The service department appointment was on-time, the technician showed me the air filter so I could determine whether to replace it or not and the service was completed in less than 1 hour. More

by FANCHERD
Recommend Dealer
Yes
Employees Worked With
Lena Grubb
Report | Print
Jul 11, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. We really appreciate it. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 07, 2022

Oil change and rotation done in time the said it would be. And it was free! More

by MFORT6845
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Report | Print
Jul 08, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear you had such a great service experience. Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 07, 2022

I think labor is overcharged and they suggest adding some things that already have been done. Service takes a long time but everyone is friendly there. More

by Sharon Schaeffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Cork, BRIAN KRAGEL
Report | Print
Jul 07, 2022 -

Maple Hill Auto Group responded

I am very sorry that you feel that our labor prices are overcharged. We do keep our prices competitive with all other dealerships in the area. If there is anything we can do to help resolve this issue, please give our customer service team a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com

July 07, 2022

It was fast and painless. I will be doing all my oil changes here. Thank you! More

by CINDYNEESE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Simmons
Report | Print
Jul 08, 2022 -

Maple Hill Auto Group responded

Thank you! Please let us know when ever you are ready for your next service. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 06, 2022

Jon and CB made the experience easy and great. Kept the process smooth and convenient More

by Kasandralynm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Gates, Mike Simmons, CB Watkins
Report | Print
Jul 07, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am very happy to hear you had a good experience here in our sales and finance departments with Jon and CB. Please let us know if there is anything else we can do to assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 06, 2022

Great costumer service and will be going back when I need to I highly recommend More

by ORTIZRODRIGUEZ1941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Report | Print
Jul 07, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am very happy to hear you had a good experience here in our service department. Please let us know if there is anything else we can do to assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 06, 2022

Nick was sharp, efficient and kind to work with. I drove away in the car of my dreams! More

by dbduram
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Nick Hodgson, Matt Taylor
Report | Print
Jul 07, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am very happy to hear you had a good experience here in our sales department with Nick. Please let us know if there is anything else we can do to assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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