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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

July 18, 2022

The service itself was good this time. It didn't take long. There seems to be a disconnect between the online scheduling tool and the service center. My appointment got rescheduled the day More

by MK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Report | Print
Jul 25, 2022 -

Maple Hill Auto Group responded

Thank you! We are working to better our online system and fix any bugs that need to be worked out. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 18, 2022

Ed was very professional and found us a New Volvo with exterior color and interior color I wanted. Thank you! Love the New XC60! More

by kathy38
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Fitts, Kevin Poffenberger, Matt Taylor
Report | Print
Jul 19, 2022 -

Maple Hill Auto Group responded

We're so happy Ed was able to get you into a great new vehicle. If there is ever anything else we can do for you, please give us a call. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 18, 2022

Cassandra W was so kind to a Senior Citizen. Very patient as I explained my out of town misadventure. The technicians were able to isolate the problem and I was able to pick up my car the same d More

by DZINTRA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Report | Print
Jul 19, 2022 -

Maple Hill Auto Group responded

Thank you, so much! We are so happy to hear that Cassandra and our Volvo team were able to help you and get you back on the road quickly and easily. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 18, 2022

Person who scheduled service did not note all items required; thus wasn’t able to get everything done. More

by MAJFISHERUSA2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal, Randy Kim
Report | Print
Jul 19, 2022 -

Maple Hill Auto Group responded

I am sorry to hear this. If you haven't already done so, please give us a call to get the rest of your service items scheduled. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 17, 2022

Very satisfied with the service I receive here at Maple Hill Auto and their service department. More

by AETULLYHAYWARD13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Report | Print
Jul 22, 2022 -

Maple Hill Auto Group responded

Thank you! Please let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 16, 2022

James DeYoung went above and beyond to help me get the car I wanted. Excellent customer Service. More

by patricia.amsterburg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, James DeYoung, CB Watkins
Report | Print
Jul 22, 2022 -

Maple Hill Auto Group responded

Thank you, so much! I'm so happy that James was so helpful getting you into a great new vehicle. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 14, 2022

Always provides quick and friendly service for all services. Great Service, clean and friendly environment. More

by MWEATHERS0
Recommend Dealer
Yes
Employees Worked With
Lena Grubb
Report | Print
Jul 22, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 14, 2022

Dealership was extremely busy for a Wednesday afternoon, but organized. What should have taken 45 min, took an hour and a half. More

by ROBGIMZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelton, Rebecca
Report | Print
Jul 22, 2022 -

Maple Hill Auto Group responded

I do apologize for the wait time. An routine service appointment does usually take about an hour. I'm sorry for the extra time that was needed for your vehicle. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 13, 2022

Got notice that I had a tire problem. Went directly to Maple Hill. Fixed my problem in a timely manner. Great service! Thanks More

by FRANCESHDENNY
Recommend Dealer
Yes
Employees Worked With
Not sure of name of customer service
Report | Print
Jul 19, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 13, 2022

Purchased my 2018 hyundai at Maple Hill,, wonderful service and maintenance every year. Great team! More

by LINDAJMILLS57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lena Grubb
Report | Print
Jul 22, 2022 -

Maple Hill Auto Group responded

Thank you, so much! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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