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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

July 26, 2022

Worst experience I've ever had. Absolutely no sense of customer service. Poor response from service dept or time frame for repairs. Rebecca in service was the only one that respon More

by Mike Williams Sr
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Rebecca, CEDRIC RUSSELL
Aug 03, 2022 -

Maple Hill Auto Group responded

I am sorry that we were not able to come to a resolution during the time of your patronage with us. We have had reasons unrelated to the service of your vehicle and for the benefit of other customers and our staff, have decided to parts ways. We wish you the best.

July 25, 2022

Convenient from highway. Personnel were friendly, greeted me warmly, and ran through the inspection slowly after the work was completed. Even though this was over an hour dri More

by NancyNF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hattie?, Rick Milbeck, Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Morgan Tassell, DAN TAYLOR, Randy Kim, CEDRIC RUSSELL, BRIAN KRAGEL
Jul 26, 2022 -

Maple Hill Auto Group responded

Thank you! Please, let us know if there is ever anything else we can do for you. Lena Grubb lgrubb@maplehillauto.com 269-342-6600

July 23, 2022

Pleasant experience, from receptionist to service rep . Even though it’s 45mins away we will continue with their car service . Quick, honest , and reasonable. Took time to answer our questions. Highly reco More

by KGNIDOVIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRIAN KRAGEL
Jul 25, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 22, 2022

They billing desk person went out to the service area to get an answer to my question. Thank you. More

by TUFFEY10
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster
Jul 22, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 22, 2022

Resolved my concerns! !! would tell others to shop her for a new car, very helpful More

by bk.wills
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Black
Jul 22, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 22, 2022

Service was timely and the oil change and tire rotation was performed as requested. No additional services were solicited More

by NIEDS51
Recommend Dealer
Yes
Employees Worked With
Lena Grubb
Jul 25, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 20, 2022

Fantastic experience from start to finish. Nick Hodson was awesome to deal with. Would definitely come back in the future for vehicle purchases More

by alexdarby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Nick Hodgson, CB Watkins, Matt Taylor
Jul 22, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear that Nick was able to help get you into a great new car. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 20, 2022

Maple Hill is a great place for service. The staff is professional, friendly and accommodating. The only thing that would make the experience better would be a pool table and free beer in More

by SAILORPHIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jul 22, 2022 -

Maple Hill Auto Group responded

Thank you! I will make sure to run your ideas for improvement by the GM! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 20, 2022

Thank you for getting me in , in a timely manner, dropped car off , calling in to schedule service went well , online scheduling is cumbersome More

by JOHN.CALDWELL
Recommend Dealer
Yes
Employees Worked With
do not recall name off hand
Jul 21, 2022 -

Maple Hill Auto Group responded

Thank you! I'm happy your service experience went well. I do apologize for any problems with our online system. Please, give us a call if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 19, 2022

Very clean, professional, on time, and easy to find the dealership, the people were very courteous. More

by DARLENE.HEMPEL
Customer Service
Recommend Dealer
Yes
Employees Worked With
Did not get names
Jul 22, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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