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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,138 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,138 Reviews of Maple Hill Auto Group

December 15, 2022

bad service didn’t wash my car when i asked them to sue to a pc of trim that is loose More

by PRKUBASIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Armbruster
Report | Print
Dec 19, 2022 -

Maple Hill Auto Group responded

I'm not entirely sure what the last piece of your statement means, but we do not was cars that have trim pieces coming loose. Our car wash is not touchless and it would more than likely cause more damage to the vehicle, so we do not wash it. If you would like to talk about this farther, please give us a call at 269-342-6600. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 09, 2022

I live in the Chicago area and had a total electrical failure on my Q8. I needed help ASAP and Kelsey at Audi Maple Hill saved the day! Kelsey has stayed in touch with me throughout this process to get m More

by Steven Svec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy, Sam Lasher
Report | Print
Dec 09, 2022 -

Maple Hill Auto Group responded

Thank you, so much! We're happy that Kelsey was able to help you get everything with your car figured out. If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 09, 2022

Cassandra is amazing! I arrived at the scheduled appointment time and my loaner car was ready for me to continue with my day. Cassandra called when my car was finished all More

by LHARBOUR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell, Cassandra Westfall
Report | Print
Dec 09, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear that you enjoyed working with Cassandra and that your service went so well. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 08, 2022

Maple Hill has a fantastic process that ensure your car is schedule timely and is serviced in a timely manner. They also make sure your car stays clean. The staff is wonderful, very helpful and knowledgea More

by JEANHEINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Report | Print
Dec 09, 2022 -

Maple Hill Auto Group responded

Thank you! We look forward to working with you in the future. If there is ever anything you need, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 08, 2022

The service manager . .. scheduling, pick-up, service, delivery and follow up on our GV80 was outstanding! More

by JNAMENYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Black
Report | Print
Dec 09, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 08, 2022

Good service. Person who checked me in was very helpful. Hanna is always great. Highly recommended. More

by gkamberusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Report | Print
Dec 09, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 08, 2022

Always Love bringing our car to the dealership for service. Keep up the good work. More

by TODD59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Hodgson, Cassandra Westfall, Hannah Seal, Lauren Armbruster, Matt Taylor, Sam Lasher, Rebecca Shelton, Sadie Pyle
Report | Print
Dec 09, 2022 -

Maple Hill Auto Group responded

We're happy to hear you love bringing your car here! If there is ever anything we can do for you, please don't hesitate to reach out. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 07, 2022

Great Job ! !! The Service Team found a concern with the car, and all was taken care of. Everyone was very friendly, Thank you !!! More

by TODD.POST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Cassandra Westfall, Sadie Pyle
Report | Print
Dec 07, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can help you with, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 06, 2022

Very friendly staff, very clean, everyone was wonderful and they did a great job on my car More

by WENTZLOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Randy Kim, CEDRIC RUSSELL, Sam Lasher, Rebecca Shelton, Sadie Pyle
Report | Print
Dec 07, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 06, 2022

Normally a good experience but last oil change was rough. I think it was 3 hours in total with my car accidentally given to an auto body shop. Not sure how that happens. More

by GARRETT.GERMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Lasher
Report | Print
Dec 07, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. Honestly, you are 100% correct. Your oil change took way too long, and the fact that your car keys were given to the body shop driver instead of to you is completely unacceptable. We came together as a team after you left and discussed the incident and everything that we could have done better and differently to make sure your experience never repeats itself again. It was quite embarrassing for us as a group, and not anything we want to have happen again because we know we're better than what you experienced. I am so sorry that this happened to you. I did put a free oil change on for your next visit, and we promise it will be a better experience for you. Please, reach out to me if there is anything else you'd like to talk about. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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