Maple Hill Auto Group

I have never experienced at a flagged brand dealership the type of raw, rude, unpleasant experience I had at Maple Hill Volkswagen today. In my history as a driver, every time I've been out of town a the type of raw, rude, unpleasant experience I had at Maple Hill Volkswagen today. In my history as a driver, every time I've been out of town and had some sort of emergency the local dealer wherever I have been has at least made some attempt to assist. At Maple Hill, driving a 2014 VW CC which became disabled on my trip, I asked if basic diagnostics could be done "today or tomorrow." "No, we can get a code but that's it and you already have the code. We have people who have been waiting for weeks." "So you can't provide any level of assistance to a Volkswagen owner who is far from home and has an emergency?" "No." While I understand the current shortage of parts and labor, factors which were not discussed yet I must assume, I was surprised at the difference I experienced at Maple Hill vs. every other dealer I've ever needed while out-of-town in the last 30 years. "So, let me get this straight, in order to get diagnostics I have to take the car somewhere else?" "I'll open the door for you," followed by the whoosh of the service door as I was essentially instructed to go jump in a lake. There is a value in knowing a particular brand has your back if you're on the road and chips are down. I have never experienced this before, not with Infiniti, Jaguar or Volvo. I wasn't asking for Maple Hill VW to move every other car out of the way and take care of whatever mine needed right now, I wanted basic diagnostics in the next day or so - not a tremendous ask when you're far from home in an emergency. This is not the culture of Maple Hill Volkswagen, and that's genuinely sad. I imagine if you're a local and have the gift of plenty of time they'll be fine to deal with, or I'd hope. But when you're on the road and in trouble, Maple Hill Volkswagen has no concern to share with VW owners on their worst days. Maple Hill Auto Group is free to enforce rigid policies delivered with blank stares. They can set their service level floor in any setting, including travelers with an emergency. It's a terrible mark for the VW family, as I would have expected and have received better under the protection of several other brand flags. I get it, whatever happens to my CC isn't going to affect Maple Hill Auto Group's balance sheet either way. Instances of horrendous customer service tend to be an indicator of direction in company culture, so I feel very sorry for future customers if this is the brand standard Maple Hill Auto Group is allowing to fester in its service department. More

I can’t remember the name of the person who helped me, but it was by far the best customer service I’ve ever received at Maple Hill! but it was by far the best customer service I’ve ever received at Maple Hill! More

Would recommend with reservation. Disappointing that the coupons were not honored. Had better service with them in the past. Disappointing that the coupons were not honored. Had better service with them in the past. More

kindness and professionalism management Speed ​​trust and seriousness honesty transparency and comfort excellent waiting room seriousness honesty transparency and comfort excellent waiting room More

Service I requested wasn’t done. I was later called back, blamed on miscommunication. I was asked to bring it back after already waiting 2 hours. The original problem was becaus I was later called back, blamed on miscommunication. I was asked to bring it back after already waiting 2 hours. The original problem was because of the service department damaging the bolts on my tires while rotating my tires. This was already the second time I had taken my car in to fix the issue. So I didn’t bring the car back a third time to fix their errors. More

Excellent service and care for customers. The staff is exceptional and are always welcoming and happy to help. The staff is exceptional and are always welcoming and happy to help. More

I am very satisfied. Competent, professional, honest and punctual. Thank you for good service. Fifteen ! Competent, professional, honest and punctual. Thank you for good service. Fifteen ! More

I served eight years in the Air Force and have had a bunch of people work on my cars throughout the years. This team at Maple Hill is the real deal and I'm glad I found them for my repairs. I got my oi bunch of people work on my cars throughout the years. This team at Maple Hill is the real deal and I'm glad I found them for my repairs. I got my oil changed twice, replaced some brakes and tires. They provided videos on what was going on and everything they replaced has been great. I wanted to write a nice post to try and help recognize the crew for putting in the hard work. One happy customer here!! More

Matt Williamson has always been honest and direct to deal with. I suggested a young person contact him when he was looking for a vehicle. Matt was very responsive and helpful. with. I suggested a young person contact him when he was looking for a vehicle. Matt was very responsive and helpful. More

They were great to work with. Although they charged me for parts and labor that i was told would be covered under warranty. When my husband called about it, he was hung up on twic Although they charged me for parts and labor that i was told would be covered under warranty. When my husband called about it, he was hung up on twice. More