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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,138 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,138 Reviews of Maple Hill Auto Group

January 18, 2023

Pleased that you were able to fix what was wrong with my car and get me on the road in the same day. More

by SCOOPDUJOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Pyle
Jan 23, 2023 -

Maple Hill Auto Group responded

Thank you, so much! Please, give us a call to let us know what we can do to ensure a 5 star rating in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 17, 2023

Everyone was friendly and service was quick. We were in and out within 30 minutes. More

by RAYMOND.A.STERLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
n/a
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know.

January 14, 2023

Very focused on customer service a communication. Absolutely no complaints except I must use 15 words. More

by KKENNEDY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall, Lena Grubb, Lauren Armbruster, Morgan Tassell, Randy Kim, CEDRIC RUSSELL, Sam Lasher, Sadie Pyle, ALYSSA Winchester
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 13, 2023

Easy drop off and pick up with nice video sent showing the inspection of underneath including the tires. More

by John Behrendt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 13, 2023

Good service and nice people. A lot of effort made to service everyone. Thank you very much More

by tom@brusseebrady.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton
Jan 23, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. If you'd like to let us know what we can do to ensure a 5 star experience in the future, please give our customer service team a call. Please, let us know if there is ever anything else we can do to help you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 11, 2023

There was a miscommunication in the services expected to be completed on my car. The service team was quick to correct it. I do have to return again at a later date but everyone was courteous and corrected More

by SKLESMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am not sure who I worked with
Jan 11, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. I apologize for the miscommunication, but we will definitely get everything done for you when you return. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 11, 2023

Dealership good. Tony okay. Showed us the car and was low pressure. However, after I purchased I found a deep scratch and emailed Tony inquiring about touch up pai More

by sdusen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Galvan
Jan 12, 2023 -

Maple Hill Auto Group responded

I apologize for your experience. If you would like, give me a call, and I'll do my best to help you with that scratch. Thank you! Lena Grubb Customer Service Specialist lgrubb@maplehillauto.com 269-342-6600

January 11, 2023

Simple and easy. First time I've used Maple Hill service and I was pleased, especially after my poor experiences with sales on two prior occasions. I was a bit worrie More

by FUNNYDEB49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Pyle
Jan 11, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. I am terribly sorry about your experience with our sales team, but I am happy to hear that you came back to give our service department a chance. We will continue to work to show you how excellent our staff at Maple Hill is. If there is ever anything you need, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 10, 2023

Friendly service, I really liked the time they took to make sure I was satisfied. Work done as was explained and in a timely manner. More

by FUNSHADES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lena Grubb, Lauren Armbruster, Sadie Pyle
Jan 11, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 10, 2023

Morgan was patient and very helpful on the phone. I am displeased with the mechanic service. Among more expensive work, I was told that lightbulbs needed to be replaced, but when I collected the ca More

by JQ.ROBINSON
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Tassell
Jan 11, 2023 -

Maple Hill Auto Group responded

I apologize for the lights on your car. I am going to call you to discuss this issue. Thank you for taking the time to leave a review. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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