Maple Hill Auto Group
Kalamazoo, MI
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5,138 Reviews of Maple Hill Auto Group
Very focused on customer service a communication. Absolutely no complaints except I must use 15 words. Absolutely no complaints except I must use 15 words. More
There was a miscommunication in the services expected to be completed on my car. The service team was quick to correct it. I do have to return again at a later date but everyone was courteous and corrected be completed on my car. The service team was quick to correct it. I do have to return again at a later date but everyone was courteous and corrected the iss quickly. More
Dealership good. Tony okay. Showed us the car and was low pressure. However, after I purchased I found a deep scratch and emailed Tony inquiring about touch up pai Tony okay. Showed us the car and was low pressure. However, after I purchased I found a deep scratch and emailed Tony inquiring about touch up paint as the car was not a common color. No response. Not even a reply to tell me they can't get it. That's disappointing. Get your commission and be done with me. Lance was great. He took care of me on the day I purchased the car as Tony was on vacation. Everything was perfect. More
Simple and easy. First time I've used Maple Hill service and I was pleased, especially after my poor experiences with sales on two prior occasions. I was a bit worrie First time I've used Maple Hill service and I was pleased, especially after my poor experiences with sales on two prior occasions. I was a bit worried. Slowly improving my view of Maple Hill. More
Friendly service, I really liked the time they took to make sure I was satisfied. Work done as was explained and in a timely manner. make sure I was satisfied. Work done as was explained and in a timely manner. More
Morgan was patient and very helpful on the phone. I am displeased with the mechanic service. Among more expensive work, I was told that lightbulbs needed to be replaced, but when I collected the ca I am displeased with the mechanic service. Among more expensive work, I was told that lightbulbs needed to be replaced, but when I collected the car, lights were not working. I am now concerned that more significant internal repairs were not carried out any better than their visible cosmetic repairs. Maple Hill likes to charge a premium price, but the service is not premium. More