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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,138 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,138 Reviews of Maple Hill Auto Group

January 27, 2023

Clean waiting area with snacks. Prompt, professional service. Would be a 5 star, but I had to reach out twice to set up my appointment. More

by JEANVDB62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Jan 31, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. I apologize you had to reach out more than once to set an appointment. With recent hires, we are hoping this will not be an issue in the future. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 22, 2023

I was impressed with the service. Rebecca was friendly and patient. I was very pleased with the snack bar. I was promised a wait time of an hour for an oil change and the wait time More

by OLACARVER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton
Jan 23, 2023 -

Maple Hill Auto Group responded

Thank you! We look forward to working with you in the future. Please, don't hesitate to give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 21, 2023

Always helpful and good service. easy to make an appointment. Staff very friendly and helpful. More

by DSWINE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Jan 23, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 20, 2023

Fast and thorough service. Nice waiting area and customer hospitality made for a pleasant experience! Thank you! More

by RENEETSCHMIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 20, 2023

Love Lauren Armbruster! Couldn't ask for better service. Very pleased with the work done on the two Outbacks I bring in for regular service. More

by BETBOBKAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you! We love Lauren, too and are happy to hear she was so great in helping you service your vehicle. If there is ever anything we can help you with, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 20, 2023

I purchased several parts to replace a damaged side mirror. When I took the car in for the repair, they determined one part from the car could be reused, so they kindly refunded me for the part I prev More

by MHLIGHTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you! We are so happy that we were able to help you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 20, 2023

Overall good service by the team at Maple Hill Auto Group for my Audi A6. Looking at the car evaluation, I was shocked by how much you want to charge for a front end alignment. This seems out of bounds. More

by DNIVEN410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember their names
Jan 23, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. I am happy to hear that you were satisfied with the service on your A6. Looking at the quote you were given, you were quoted for a 4 wheel alignment, not a front end alignment, and the labor rate is discounted for alignments. If there is ever anything else we can do for you or if you have any other concerns, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 19, 2023

The service here was thorough. The staff was very friendly. I will definitely be back for future service More

by Cwater5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you! Let us know whenever we can help you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 18, 2023

Very courteous n responsive. Made me feel like we were their only customer. Very happy with service More

by KOLEMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 18, 2023

Honest, what you see is what you get and that’s a good thing. Great More

by John Behrendt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
Jan 25, 2023 -

Maple Hill Auto Group responded

Thank you! Please, let us know if there is ever anything else we can do for you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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