Maple Hill Auto Group

I found the used vehicle I purchased online from their website. Upon my first walk around analysis, my first impressions were WOW it’s clean and most everything was operational. I let my salesperson (Tony website. Upon my first walk around analysis, my first impressions were WOW it’s clean and most everything was operational. I let my salesperson (Tony Galvan) know about my concerns (some of which was I didn’t know how some features worked). He took the list of concerns seriously and addressed each one! I’m well aware with the purchase of a new to me car there is likely going to be something that may give me pause, Tony’s ability to work with their service department to address each item that needed a closer look was exceptional! As far as the purchasing process in attempting to get to a final price took longer than I expected as it took several inquiries on my part to get there with a firm YES this is our best and final figure for the sale with a trade in from their end. The optional warranty info with pricing was not presented ahead of the signing of the paperwork (4 days after getting to the final pricing). I learned about the added benefit of car washes upon my salesperson putting the license plate plus cover on the car. That’s a very kind benefit!! I look forward to learning more about any other additional benefits I may be able to receive in the future at Maple Hill! Are there special pricing on service?? I have also interacted with their parts department and that was fantastic as I learned more about my car! Maple Hill has a very nice team of people, and I’m looking forward to my Journey with them! More

Well done, as usual. This is the first time it took over an hour for my oil change, but they were busier than I've normally experienced. Hanging out that long in the wa This is the first time it took over an hour for my oil change, but they were busier than I've normally experienced. Hanging out that long in the waiting room, comfortable as it is, would be boring, but this time I had lots of company. Chatting with others helped make the time go faster. I'd recommend Maple Hill Auto Group to anyone looking for great, friendly service - and I have! More

The garage area was Very clean as was the waiting room, excellent staff, quick and timely. excellent staff, quick and timely. More

Excellent service, was completed sooner than expected, always have had a good experience, prompt and courteous. always have had a good experience, prompt and courteous. More

Maple Hill staff was very welcoming, and Mike was extremely helpful in making our car purchase a very smooth process. extremely helpful in making our car purchase a very smooth process. More

People are nice BUT, Service area is way too long a wait for a oil change when you have an appointment, over one hour! This is not the first time this has happened. for a oil change when you have an appointment, over one hour! This is not the first time this has happened. More

Always a good experience with the service provided to our Subaru Outback. Sadie kept us updated with text messages while we headed to Grand Rapids after dropping off our car. All questions were answered an Subaru Outback. Sadie kept us updated with text messages while we headed to Grand Rapids after dropping off our car. All questions were answered and a quote given via text messages. Pickup of our car was easy and quick. Everyone is always knowledgable, helpful and friendly. I would always recommend Maple Hill!! Thanks everyone More

The replacement part I had to wait nearly 3 months for was ridiculous, but the dealership made sure I had a ride throughout my cars absence so I was very appreciative of this result. The service departmen was ridiculous, but the dealership made sure I had a ride throughout my cars absence so I was very appreciative of this result. The service department has been placed in a very difficult position, but handled it professionally and with care. More

Clean waiting area with snacks. Prompt, professional service. Would be a 5 star, but I had to reach out twice to set up my appointment. Prompt, professional service. Would be a 5 star, but I had to reach out twice to set up my appointment. More

The service was extraordinary. This team does a good job with the details that make a difference. I didn’t mind waiting because the area was comfortable with good coffee and snacks This team does a good job with the details that make a difference. I didn’t mind waiting because the area was comfortable with good coffee and snacks and I was pleased they were doing the job right. The complimentary car wash was much appreciated and I thought the video assessing what did and didn’t need attention this visit was a great way to communicate. More