Maple Hill Auto Group
Kalamazoo, MI
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5,138 Reviews of Maple Hill Auto Group
Very thorough service, videos are great in the service Dept. Reaching out and letting us know how everything is going Dept. Reaching out and letting us know how everything is going More
The ladies at the service desk that provide for customer service are outstanding. They are always so helpful, kind and knowledgeable and very pleasant at all times. They deserve special corporate recognitio service are outstanding. They are always so helpful, kind and knowledgeable and very pleasant at all times. They deserve special corporate recognition by the owner/ managers. They are the face of the dealership and I bought my outback there and have for 5 years had all of my service at Maple Hill- the service desk is consistently professional and always go the extra mile. Most importantly, they make me feel like they really care! I hope you retain and reward these exceptional women as long term employees at the service desk! More
Very efficient and pleasant to work with. i was in and out in under an hour. Pleasant surroundings while you wait and even though I had brought my own coffee and breakfast the refreshment b i was in and out in under an hour. Pleasant surroundings while you wait and even though I had brought my own coffee and breakfast the refreshment bar was being used by many. More
Dealership was clean, waiting rooms very nice, and staff was very friendly. Only complaint was an hour and a half wait time for an oil change. was very friendly. Only complaint was an hour and a half wait time for an oil change. More
My heater was stuck on defrost. I asked if they could help me because I’m driving to Oregon next week. I was told they were booked up until end of January, and there was nothing the I asked if they could help me because I’m driving to Oregon next week. I was told they were booked up until end of January, and there was nothing they could do! This is my second ascent that I have purchased From you, and I think I deserve better service than that! I won’t be coming back there for service again! More
I called to have my brakes checked before a road trip. The service department was able to check my brakes within an hour. Service department was friendly and helpful. The service department was able to check my brakes within an hour. Service department was friendly and helpful. More
We were taken care of from when I drove in parking lot. Tony greeted me and I test drove. Brought hubby over that nite we test drove it. Only one we had problems getting the STATE to get our title. Excuse Tony greeted me and I test drove. Brought hubby over that nite we test drove it. Only one we had problems getting the STATE to get our title. Excuse was “we ran out of paper!” Have no complaints we were taken care of like Royalty. Thank you. A Journey Like No Other!!! More
Sam was polite and very thorough. He suggested possible solutions along with the price ranges and let me decide what I wished to do. Much appreciated He suggested possible solutions along with the price ranges and let me decide what I wished to do. Much appreciated More