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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,138 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,138 Reviews of Maple Hill Auto Group

January 02, 2023

Was there for 3. 5 hours and was told it would take 1.5 tops. More

by OSBORN89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Armbruster
Jan 02, 2023 -

Maple Hill Auto Group responded

I am incredibly sorry for your wait time. There is no excuse as to why it was an additional two hours, especially without it being communicated to you that our techs were running behind schedule. Again, I am very sorry. If there is anything I can help you with, please let me know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 01, 2023

Very thorough service, videos are great in the service Dept. Reaching out and letting us know how everything is going More

by MOON4076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Hannah Seal, Lauren Armbruster, Rebecca Shelton
Jan 02, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 30, 2022

The ladies at the service desk that provide for customer service are outstanding. They are always so helpful, kind and knowledgeable and very pleasant at all times. They deserve special corporate recognitio More

by Lauren Fitzmaurice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa too, Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Rebecca Shelton, Sadie Pyle
Dec 30, 2022 -

Maple Hill Auto Group responded

Thank you, so much! We love reading reviews like this. We love knowing that our customers feel like they are taken care of while their car is in for service. Comments like yours mean the world to us. We look forward to working with you in the future!

December 29, 2022

Very efficient and pleasant to work with. i was in and out in under an hour. Pleasant surroundings while you wait and even though I had brought my own coffee and breakfast the refreshment b More

by GRACENOTES269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know her name (even though she told me) but she was knowledgeable and pleasant.
Dec 29, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 29, 2022

Dealership was clean, waiting rooms very nice, and staff was very friendly. Only complaint was an hour and a half wait time for an oil change. More

by jessica.k.greve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CEDRIC RUSSELL
Dec 29, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 29, 2022

My heater was stuck on defrost. I asked if they could help me because I’m driving to Oregon next week. I was told they were booked up until end of January, and there was nothing the More

by TLPHELPS03
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Don’t know
Dec 29, 2022 -

Maple Hill Auto Group responded

I'm sorry for your frustrations. We are booking into mid January for our Subaru technicians. We schedule on a first come, first served basis, and we can't ethically put you in front of other customers, some of whom have also bought several vehicles from us, when they have waited patiently for their appointments.

December 29, 2022

I have always been treated very well at Maple Hill. All applicable checks were made and passed. A nice clean Volvo. More

by BULLBOY4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Dec 30, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 28, 2022

I called to have my brakes checked before a road trip. The service department was able to check my brakes within an hour. Service department was friendly and helpful. More

by EVANANDSARAHLANDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Dec 28, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 28, 2022

We were taken care of from when I drove in parking lot. Tony greeted me and I test drove. Brought hubby over that nite we test drove it. Only one we had problems getting the STATE to get our title. Excuse More

by tta3217429
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, CB Watkins, Tony Galvan
Dec 28, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 28, 2022

Sam was polite and very thorough. He suggested possible solutions along with the price ranges and let me decide what I wished to do. Much appreciated More

by sedeems
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Lasher
Dec 28, 2022 -

Maple Hill Auto Group responded

Thank you! Please let us know what we can do in the future to ensure a 5 star rating. We are happy to hear that Sam was so great in helping you with your service. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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