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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

May 23, 2023

Sadie walked me through the process and double checked what I needed to have done. She came back later and explained a filter issue that had come up in the inspection. At the end she went over what they h More

by MCHURCH3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Hisey
May 26, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 23, 2023

Great group of service advisors both men and women although it was good to see a few more women in other positions other than answering the phone. Also, when calling the dealership the person on the More

by KRIS44KZOO
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton
May 26, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 23, 2023

I love my vehicle! The service department helps me take good care of it so I can drive it without any concerns. More

by tchmsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton
May 26, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 22, 2023

I'm impressed with the current group of service advisors compared to past teams. Seems these ladies are very purpose driven and direct yet still polite. There was no hard sell when I said no thank you. It w More

by LEOKOMINEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
May 26, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 22, 2023

I am absolutely satisfied. The dealer offers excellent services. It can be trusted. I will recommend it. More

by Zwang25701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Morgan Tassell, CEDRIC RUSSELL, Rebecca Shelton, Sadie Hisey, ALYSSA MILLERS
May 26, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 19, 2023

I've always had a great experience at your service department. Honest, timely work. Very friendly too. More

by MOMMAJ431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
May 26, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 18, 2023

Customer service could be a bit friendlier when trying to set up appointments. But inspection videos are extremely helpful! Thank you More

by Wendykyser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
May 19, 2023 -

Maple Hill Auto Group responded

I apologize that you did not get the best customer service when scheduling your appointment. I did look to see who scheduled your appointment and will be sure to bring it up with their manager. We don't want an unfriendly experience to be the first sense a customer gets when coming to see us. I am happy to hear that you enjoyed using the new video multi-point inspections. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 17, 2023

Honest,dependable,caring,fair, friendly people,great cars,reasonable prices,,nice customer waiting rooms& clean bathrooms. More

by CB525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor & Jeff Alsap
May 17, 2023 -

Maple Hill Auto Group responded

Thank you! We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 17, 2023

Great customer service and very fast appointment. They recommended I wait on a service and just get an oil change to save money. Would recommended. More

by BLOOMERSGOLF12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
May 17, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 13, 2023

Nick Hodgson was awesome. He made leasing a car easy and fun. He did it with integrity, grace and professionalism. He knows his products and provided incredible service, g More

by LIBBYMATTHEWS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Nick Hodgson, Matt Taylor
May 16, 2023 -

Maple Hill Auto Group responded

Thank you! We are happy to hear that Nick made getting a new car such an enjoyable experience. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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