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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,137 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

May 31, 2023

I was satisfied with services I received. I don't remember names of the employees. I know they were ladies. At least those interacted with More

by LEONSE54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Report | Print
Jun 07, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 31, 2023

Friendly, efficient service. Answers all questions regarding the new vehicle. Always goes the extra mile. More

by BETH.BULLMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Seal, Lauren Armbruster
Report | Print
Jun 07, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 30, 2023

The only complaint I have is I had to go ask for my car at the end of the service appointment as no one notified me that it was complete. I waited an hour and a half. More

by jsrunin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Hisey
Report | Print
Jun 14, 2023 -

Maple Hill Auto Group responded

I am sorry that you were not notified of your car being done. I am happy to hear that you were satisfied with everything else. If there is ever anything else we can do for you, please give us a call. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 28, 2023

It was a very pleasant experience. Everyone we had contact with was polite and friendly. Unlike other dealerships we recently delt with, this one came across as very professional and d More

by mrjohn450
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Jacob Prieto, Matt Taylor
Report | Print
Jun 07, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 28, 2023

It will take 3 months my check engine light check out. This is really unacceptable. Makes me question my loyalty to Maple Hill. More

by RVOATMIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Report | Print
Jun 14, 2023 -

Maple Hill Auto Group responded

I apologize for the wait time for an appointment. With the amount of work that we have coming in, the amount of cars waiting for parts, and not having enough technicians, we are just unfortunately that far out with our appointments. We are actively looking for more technicians to better serve our customers. If we are able to open up our schedule, we will be calling customers to move them into earlier appointments. I apologize for the inconvenience of this, but we all appreciate your patience. If there is anything I can do for you, please reach out to me at any time. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 27, 2023

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by DTMELLIN
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton
Report | Print
Jun 07, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 26, 2023

My appointment could not have gone smoother. Sam was very timely and provided great communication. I couldn't be happier. More

by AudiFamilyKazoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
Report | Print
May 26, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 26, 2023

Unfathomable that you don’t carry tires in stock for common vehicles you sell. Very inconvenient to have to order them and come back a second time More

by SJBIGELOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ccc
Report | Print
May 26, 2023 -

Maple Hill Auto Group responded

I believe your concerns were already addressed, but again, I apologize for the inconvenience, but it is just not feasible to have tires in stock for 6 brands worth of vehicles. We do order tires ahead of time, when customer ask to have tires replaced, so that we have them here and a customer does not have to bring the car back again. Replacing the tires was not a concern you were bringing your vehicle in for. If you would like us to order tires, we would be more than happy to do so. If you have any other concerns, please feel free to call me at 269-342-6600. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 26, 2023

Hannah is aways honest about the time and the price. I love working with her. More

by briantallmadge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Report | Print
May 26, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 23, 2023

The service staff always makes sure thing are taken care of and listen to the customer. More

by WENGLISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall, Lauren Armbruster
Report | Print
May 26, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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