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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,138 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,138 Reviews of Maple Hill Auto Group

June 10, 2023

Every employee I spoke with was professional and very friendly. They kept me informed and finished the oil change in a timely manner. I was expecting a tire rotation but was told it wasn’t necessary beca More

by Tigergal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lena Grubb, Lauren Armbruster, Morgan Tassell, Sadie Pyle
Report | Print
Jun 13, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 09, 2023

i was greeted as soon as i pulled in, work being done was explained in plain terms everyone was very friendly More

by sueb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Report | Print
Jun 13, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 09, 2023

Not sure why I was billed $904. 06 for my 88,000 PM when I was told my bill would be $750.00. Also the video saying that I need to spend another $5,000+ dollars for a future inspect More

by JIMNICOLOW
Recommend Dealer
No
Employees Worked With
Hannah Seal, Morgan Tassell
Report | Print
Jun 14, 2023 -

Maple Hill Auto Group responded

I apologize if you feel that you have been overcharged. If you were quoted $750, and brought that to our attention when we cashed you out, we would have honored that price. We never want customers to leave here feeling as if they were overcharged or lied to about a price. Service prices are set prices determined by the year, make, and model of your vehicle, and what the manufacture recommendations at that mileage point are. We unfortunately have no control over additional services that are need on vehicles. It is our job to inspect the vehicle as thoroughly as possible and let the customer know our findings. It would be negligent to know that all of those items we recommended to you needed to be addressed and not let you know. We give customers a quote so that they can then decide the past way for them to address these issues. If there is anything else that I can help you with, please give me a call. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Jun 15, 2023 -

JIMNICOLOW responded

I have been a customer with Maple Hill since purchasing my first Volvo S60 back in 2004. I also bought an S80 in 2013 and Volvo XC60 in 2020. My first car was covered under warranty for 5 years, then the S80 for three years. Just seems crazy that I have to spend over $900.00 to have a PM completed. Worst yet is the video you sent saying I can expect to spend over $5,000 on my future PM. Maybe it is time to look at other dealers. Had I know it was going to cost $900.00 I would have just taken my car to Mike's Tire in Galesburg for an oil change. My email address is on your file as you sent me this message.

June 09, 2023

Always pleasant and friendly. When service was complete, they tracked me down out on the lot. I was on a phone call as I checked out (which was rude on my part), but they complete More

by jbluginbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Pyle, ALYSSA Winchester
Report | Print
Jun 13, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 09, 2023

The staff is very helpful and friendly! The waiting room nice and super clean, the wait time was a little longer than I hoped. More

by OHALLORAN4253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Report | Print
Jun 13, 2023 -

Maple Hill Auto Group responded

Thank you! I do apologize about the wait time, but am happy to hear that everyone was so helpful to you. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 09, 2023

All in all the perfect auto dealership experience. Staff was friendly and effective. Waiting area was comfortable. More

by rbflorida
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton
Report | Print
Jun 13, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 08, 2023

Highly disappointed that I was quoted 1 price for a repair, but when I brought it in for the work, the price came out to $130 higher than my quote. When I asked about it, $20 was knocked off and that More

by REGGIE.MAYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca Shelton, Sadie Pyle
Report | Print
Jun 14, 2023 -

Maple Hill Auto Group responded

I am truly sorry about the price discrepancy between what you were told and what was charged. The $20 was taken off immediately because our service advisor did make a mistake in the labor price and charged $20 over what was quoted. As you were told by our advisor when you were being cashed out, if you can send us a copy of that original quote, we would be more than happy to refund you the difference. If there is anything I can do for you, please give me a call. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 08, 2023

Very efficient and fit me in even though I forgot to schedule an appointment! Will come back again for sure. More

by NEWLIFEKZOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Rebecca Shelton
Report | Print
Jun 13, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 07, 2023

You have so many skilled women working at Maple Hill. It was really striking for a car dealership and you have earned a customer for life. More

by SUSAN.REED.GKSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell, Rebecca Shelton
Report | Print
Jun 07, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 07, 2023

Sales experience was excellent. The service group was terrible. Understaffed and rude. Will not return for service. More

by Broncolunatic
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Michael Zinger, Victor Heckman, Matt Taylor
Report | Print
Jun 14, 2023 -

Maple Hill Auto Group responded

I apologize that your experience with our service staff was less than desirable. We are understaffed, but are very actively looking for technicians to get us back to fully staffed to better serve our customers. I'm not sure who you worked with or what happened with a staff member being rude, but I would like to know more so that I can address the issue with our service manager. Please, feel free to reach out to me at any time. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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