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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

June 16, 2023

Usually very fast, friendly, and Professional. I always arrive early and they always take me right in. More

by BFLLJP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Hisey
Jun 19, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 15, 2023

Very professional nice people. Have been buying cars there for years. Stand by their work. More

by APDP1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Lauren Armbruster
Jun 16, 2023 -

Maple Hill Auto Group responded

Thank you for your continued loyalty. We look forward to the opportunity to continue working with you. If there is ever anything we can do for you, please don't hesitate to ask. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 15, 2023

I’ve been to multiple Subaru dealerships for service. This is the only one I’d come back to…even if it isn’t the closest one to my house More

by LAH14ER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall, Hannah Seal, Lauren Armbruster, Morgan Tassell, CEDRIC RUSSELL, Sam Lasher, Rebecca Shelton, Sadie Hisey
Jun 16, 2023 -

Maple Hill Auto Group responded

Thank you! It is good to know that you trust our service team and love coming back to us. We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 15, 2023

Second time in for same problem. Don't think problem is fixed yet. Could not ask for a better person than Hannah to help solve my problems. THANK YOU HANNAH!!! More

by phoogie2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jon Gates, Hannah Seal
Jun 16, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. I am so sorry to hear that the problem is not yet resolved, but happy that Hannah and our VW team are working with you to get it fixed. If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehill.com

June 15, 2023

Pleasant staff, quick service. Clean wait area, coffee was strong, informative staff, soft cushioned chairs=15 More

by BHATFIELD24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton
Jun 16, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. We're happy to hear that your service experience was so great. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 14, 2023

Left guard underneath the car unattached and it was dragging on the ground and catching wind/resistance as I drove away. When I stopped and looked under my car and saw what happened, I called the deale More

by SLHIGH
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca Shelton
Jun 14, 2023 -

Maple Hill Auto Group responded

I apologize that this was your experience. I know you have an appointment to have that shield replaced. Hopefully that experience goes much better and we are able to get that shield replaced. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 14, 2023

Excellent low pressure sales team, very transparent and helpful with our questions. We highly recommend. More

by carolyn.zinn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom, Tony Galvan
Jun 14, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 12, 2023

Everyone asks the right questions ,everyone answers my questions and the purpose of my visit is great. More

by javskii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Morgan Tassell, Randy Kim, Sam Lasher, Rebecca Shelton, Sadie Hisey
Jun 13, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 10, 2023

Every employee I spoke with was professional and very friendly. They kept me informed and finished the oil change in a timely manner. I was expecting a tire rotation but was told it wasn’t necessary beca More

by Tigergal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lena Grubb, Lauren Armbruster, Morgan Tassell, Sadie Hisey
Jun 13, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 10, 2023

Excellent service. I'm sorry I can't remember service employee however she was very helpful and courteous. I was very happy with service and staff. More

by TOMANDLIDY
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton
Jun 13, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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