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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

December 22, 2018

First Service visit Had my 2017 Subaru Forester in for an ail change and multi-point inspection. The wait time was about one hour. The dealership should consider not ch More

by Old.Jedi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Schurman, Heather Crummel
December 21, 2018

Comprehensive and timely service The 48K mile service and multi-point inspection on my 2015 Subaru Forester was completed in 45 minutes, including replacement of engine oil filter, ca More

by Tom
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
December 21, 2018

super Top notch all the way around. On time, speedy and the free car wash is the icing on the cake. Overall, a very well run business More

by Topiary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Crummel, Misty Figg
December 21, 2018

Experience purchasing a new vehicle My salesman was extremely helpful and patient when I was struggling with a decision. He helped point me in a different direction. When I was signing t More

by vanderkley,sandra65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Warren, Greg Vinstra, Heather Crummel, Mike Disher
December 20, 2018

Subaru service Our first service visit was great. We had many questions about the use of eyesight and the computer usage. Service was quick but covered everything. A More

by David1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember a specific name.
December 19, 2018

Good customer service My service, an oil change, was satisfactory. I enjoyed the waiting lobby as it offered many amenities such as snacks, coffee, charging stations and mo More

by Phanj44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Heather Crummel, Amie Freeman, Misty Figg, Andrea Darnell
December 17, 2018

Great Service This dealership is always friendly, informative, reliable and this time especially flexible! I appreciate the service staff! I never have to wait long More

by Greatjob A-OK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson
December 17, 2018

Excellent and friendly service The service at this dealer is great and efficient. The service team is friendly and knowledgeable, and always keeps me informed of service progress. T More

by kmheyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
December 17, 2018

Knowledgeable and friendly The team at Maple Hill Auto Group is thorough and knowledgeable. They update you regularly on the status of your repairs. I was preparing for a cross More

by Kalamazookris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Crummel
December 17, 2018

They don't care about you or your business Scheduling service is a nightmare here, even the simplest service like an oil change takes way too long (two hours sometimes) and they will always try More

by GotSnow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Milbeck, Heather Crummel
Feb 15, 2019 -

Maple Hill Auto Group responded

We are truly sorry that you feel our services were not up to your standards. We try our best to provide each of our customers with excellent customer service. It is disappointing to know that you were unhappy with Maple Hill; but we do appreciate you taking the time to provide us feedback so we can work out any issues.

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