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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

January 02, 2019

Nice people but....EXTREAMLY slow service The only reason i go here is because i got $13 oil changes for the lifetime of my car but from now on i will be taking my car elsewhere. With or witho More

by Slowoilchangeseverytime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Nutt
Feb 15, 2019 -

Maple Hill Auto Group responded

I apologize that the service wait time did not meet your expectations. Our average wait time for oil changes/tire rotations is 1 hour but the technicians also do a multi point inspection of your vehicle. Hopefully you will come back & give us another chance to give you awesome customer service.

December 31, 2018

Great Service! Had an appointment for my 18,000 mile check up. Tires rotated, oil changed, fluids topped off and filter check and car washed. They got my car in up More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
December 31, 2018

Helpful They are always helpful and explain things well. The service waiting area is clean and they offer snacks. Always have a loaner vehicle if you need one More

by Carguy7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huffman
December 30, 2018

Replaced the headlight and rear wiper blade ... on our "new" 2010 Subaru Forester, despite the fact that we (like two of the other three vehicles they service for us) bought it elsewhere. They More

by cobrien84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Crummel
December 29, 2018

Love my Subaru & Maple Hill I feel so taken care of at Maple Hill. I don’t ask my husband to get involved because I feel I can handle going and having any service done on my car More

by NanaJane1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Heather Crummel, Misty Figg
December 29, 2018

great service, very friendly and professional staff. wheel alignment and checked the tire pressure monitor. the work was done in an hour and there was no problem wit More

by dagoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
December 28, 2018

overall good but.. Had my car in for airbag recall, etc. Glad I checked car out before I left. They forgot to plug in the fan after having the dash apart. They fixed it More

by Outback Sport08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Berry-Robinson, Arrin, Heather Crummel
December 27, 2018

First Service Visit- Oil Change, Tire Rotation Pleased with quick and timely service for oil change and tire rotation. Disappointed that two or three staff members worked near me but gave no greet More

by luvmysubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Daniel, Heather Crummel, Misty Figg
December 25, 2018

great service delivered on time i arrived for my appointment they took care of maintence scheduled at that time had issue with tire pressure in tire they checked and found a nail and More

by sueb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Daniel, Heather Crummel, Lena Grubb
December 22, 2018

Service Experience I have to say I was surprised how service is administered for A Volvo owner. It is nothing like a Lexus service experience. Your service people were More

by Elizabeth1410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cannot remember, Cassandra was excellent,.., Cassandra Westfall
Feb 15, 2019 -

Maple Hill Auto Group responded

We are truly sorry that you feel the service for your Volvo did not meet your standards. We always strive to provide all of our customers with excellent customer service each & every time. We definitely appreciate you taking the time to give your feedback.

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