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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
June 27, 2023
Nearly impossible to get sales on the phone. Michelle got up six, yes I mean six, times to go ask the Sales Manager how to do something or a question. After almost two hours I couldn't take any Michelle got up six, yes I mean six, times to go ask the Sales Manager how to do something or a question. After almost two hours I couldn't take any more and more a basically skipped the critical session of how to set up my phone, etc. I will go to the GR dealer to get that training. She should be doing something other than selling high end vehicles. When called to review, Mike basically didn't return my call. More
by PJYARDLEY
Verified CustomerEmployees Worked With
Victor Heckman, Jon Gates, Mike Simmons, Michelle Yu
June 26, 2023
Hannah is amazing! Some of the newer team members need to learn how to communicate more effectively over the phone so that people can clearly hear them and understand w Some of the newer team members need to learn how to communicate more effectively over the phone so that people can clearly hear them and understand what is going on. The gentleman that called me wasn't speaking into the phone and I couldn't understand a word he said. More
by DV
Employees Worked With
Hannah Seal
June 26, 2023
The service department is always friendly, and gets things done in a timely manner. In some ways their customer service is even better than on the sales side. things done in a timely manner. In some ways their customer service is even better than on the sales side. More
by DEVANRLOGA
Employees Worked With
Lauren Armbruster
June 25, 2023
Everyone was very nice and professional. It was a very easy experience. The car was clean and ready to go, thank you for everything. It was a very easy experience. The car was clean and ready to go, thank you for everything. More
by TIMOTHYAHARINCK
Employees Worked With
Kevin Poffenberger, Matt Taylor, Seth Gilbert
June 22, 2023
Love working with Ed Fitz and Maple Hill. This is my 4th car I’ve worked with Ed and Maple Hill to purchase some of the best used cars I’ve owned. Even my parents bought their cars from Ed Fi This is my 4th car I’ve worked with Ed and Maple Hill to purchase some of the best used cars I’ve owned. Even my parents bought their cars from Ed Fitz at Maple Hill. Highly recommend Ed and the Maple Hill sales team. More
by kortneeb23
Employees Worked With
Victor Heckman, Ed Fitts, Hannah Seal
June 22, 2023
I brought my 2023 Genesis GV70 in to have mud guards installed. I knew how much the guards cost but was shocked when the total for parts and installation was $293.84! True I should have known better tha installed. I knew how much the guards cost but was shocked when the total for parts and installation was $293.84! True I should have known better than to have the dealer perform this service but I have learned my lesson and will take my car elsewhere for any future services that are not included in my warranty. It took 1.5 hours to perform the service AND the multi-point inspection was not performed. More
by armbrisr
Employees Worked With
Lauren Armbruster
