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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,138 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,138 Reviews of Maple Hill Auto Group

June 27, 2023

Sent me a quote for a fix without checking my warranty which covered half the cost. More

by stephencowne
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Lauren Armbruster
Report | Print
Jun 27, 2023 -

Maple Hill Auto Group responded

I apologize for any confusion, but with the fix that is needed on your vehicle, the part we need to replace first is not covered by your warranty, it is customer pay. We have to replace the window motor, and if that doesn't resolve the issue, then we need to replace the switch. The motor is not covered by your warranty, however the switch is, if that repair ends up needing to be done. If you have any other questions or concerns, please give me a call at 269-342-6600. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 27, 2023

The servicing was great. I liked the video; it was thorough and checked all areas needed. More

by DAVGANS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Report | Print
Jun 27, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 26, 2023

The service I received was mediocre, poorly documented, and massively overpriced. They will take you for anything they can. More

by ROYCE.MYERS
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Morgan Tassell
Report | Print
Jun 26, 2023 -

Maple Hill Auto Group responded

Morgan is going to be reaching out to you shortly.

Jun 26, 2023 -

ROYCE.MYERS responded

Morgan did reach out to me, and sent me a "multipoint inspection sheet". The brakes were documented, but most of the form was blank. For example, page 3, "0032 inspect drive belts". There is nothing checked on the form. Recommended work - axle is clicking. How serious is that? There isn't any answer. I did get the answer that it wasn't in imminent danger, but is it a month, a year, a watch? For what I paid - which was way too much - I expect a clear answer about this. On the "multipoint inspection" there was no documentation about the front axle, just blank checkmarks. I paid 8 hours of labor for a four hour visit, and Maple Hill Auto Group also charged the diagnostic fee even after I agreed to the service. That level of greed is a first for me. If you're going to massively overcharge customers, you should deliver premium service, and this place absolutely doesn't.

June 26, 2023

The service department is always friendly, and gets things done in a timely manner. In some ways their customer service is even better than on the sales side. More

by DEVANRLOGA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Report | Print
Jun 26, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 26, 2023

Hannah is amazing! Some of the newer team members need to learn how to communicate more effectively over the phone so that people can clearly hear them and understand w More

by DV
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Report | Print
Jun 26, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. I am so happy to hear that Hannah is so great in assisting you to get your vehicle serviced. I will be sure to talk with our service managers to make sure our team knows the importance of talking clearly and concisely into the phone when speaking with customers. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 25, 2023

Everyone was very nice and professional. It was a very easy experience. The car was clean and ready to go, thank you for everything. More

by TIMOTHYAHARINCK
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Matt Taylor, Seth Gilbert
Report | Print
Jun 26, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 24, 2023

Great service, they were very prompt and friendly. The wait wasn’t very long. Sadie was thorough and astute. More

by dalecmoon
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sadie Pyle
Report | Print
Jun 26, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 23, 2023

Service is prompt, explanations are thorough, staff is friendly and helpful. Location can be a bit of a challenge to access. More

by TGOODSELL0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Report | Print
Jun 26, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 23, 2023

Hannah and MH staff are always friendly and do a great job! I appreciate the transparency. More

by MASONROBERTSMT
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hannah Seal, CEDRIC RUSSELL
Report | Print
Jun 26, 2023 -

Maple Hill Auto Group responded

Thank you! We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 22, 2023

I brought my 2023 Genesis GV70 in to have mud guards installed. I knew how much the guards cost but was shocked when the total for parts and installation was $293.84! True I should have known better tha More

by armbrisr
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Lauren Armbruster
Report | Print
Jun 26, 2023 -

Maple Hill Auto Group responded

I apologize that this was your experience. All of our services include an hourly labor rate. If this information was not communicated to you before your service was preformed. I will get with our service manager so that we can make sure our service staff knows the importance of price transparency. Thank you for taking the time to leave a review. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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