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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

June 30, 2023

I was treated very well. The wait time was minimal. The service I receive from Maple Hill is alway wonderful More

by SARESSEX4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Sadie Hisey
Jul 03, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 29, 2023

Who ever checked us in was great! I think it may have been Lena G or Lauren A, but I could be wrong. Whoever it was should know that it was one of the best experiences we've ever ha More

by LP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lena Grubb, Lauren Armbruster, Morgan Tassell
Jun 29, 2023 -

Maple Hill Auto Group responded

Thank you! We are so happy to hear that you had such a great experience. We look forward to working with you in the future. Please let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 29, 2023

I was able to get in and out in the time-frame they advised. Very pleased. More

by M.HAYNES1995
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jun 29, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 29, 2023

Love all the women in the service department . Good service. Thanks so much .the car wash was helpful More

by psfd444
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Lena Grubb, Hannah Seal, Lauren Armbruster, Randy Kim, CEDRIC RUSSELL, Sam Lasher, Rebecca Shelton, Sadie Hisey, ALYSSA MILLERS
Jun 29, 2023 -

Maple Hill Auto Group responded

Thank you! We appreciate you taking the time to leave a review. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Jun 30, 2023 -

psfd444 responded

Yes I forgot to mention that I had one of my rims damaged by a valley parker. They're looking at Replacing the rim I have a GV80 with the prestige in advance package 22 inch rims. Can you advise the total replacement costs to Have the rim replaced and installed? Thank you

June 29, 2023

Lauren and her coworkers were very informative and professional. They kept me involved and informed on the process during my visit. More

by WFWKAZOO
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Jun 29, 2023 -

Maple Hill Auto Group responded

If there is ever anything else we can do for you, please don't hesitate to reach out. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 28, 2023

Servicing my 2017 VW Beetle at Maple Hill Auto is the first service visit I've had where I didn't feel like I was taken advantage of. Very friendly staff: Sam, Mitch, and Hanna were great.. Colin's vid More

by bagne
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hannah Seal, Sam Lasher
Jun 28, 2023 -

Maple Hill Auto Group responded

Thank you! We are so happy to hear that our service staff was so great in helping you get your vehicle serviced. We love reading reviews like yours. We appreciate you taking the time to write about your experience. If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 28, 2023

Very thorough and friendly service. Provided good transportation too. Will continue to use and recommend More

by JUANDA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Randy Kim, Rebecca Shelton
Jun 28, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 28, 2023

Very pleased with the service to have the driver airbag replaced on my 21 year old Volvo. If I have to replace this auto, I will definitely be in touch - perhaps to look at a Subaru. More

by LLOYD364
Workmanship
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jun 29, 2023 -

Maple Hill Auto Group responded

Thank you! We are happy to hear you were so pleased with your service. We look forward to working with you in the future. Let us know if there is ever anything we can do for you in regards to service or sales. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Jun 29, 2023 -

LLOYD364 responded

Thank you very much.

June 27, 2023

The servicing was great. I liked the video; it was thorough and checked all areas needed. More

by DAVGANS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Jun 27, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 27, 2023

Sent me a quote for a fix without checking my warranty which covered half the cost. More

by stephencowne
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Lauren Armbruster
Jun 27, 2023 -

Maple Hill Auto Group responded

I apologize for any confusion, but with the fix that is needed on your vehicle, the part we need to replace first is not covered by your warranty, it is customer pay. We have to replace the window motor, and if that doesn't resolve the issue, then we need to replace the switch. The motor is not covered by your warranty, however the switch is, if that repair ends up needing to be done. If you have any other questions or concerns, please give me a call at 269-342-6600. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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