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Maple Hill Auto Group
Kalamazoo, MI
5,138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,138 Reviews of Maple Hill Auto Group
Verified Customer
June 30, 2023
This service visit was terrible from the beginning went in for oil change they forgot to change the sticker! I ask them to not wash my car I had just detailed it before I brought it I don’t like the car wa in for oil change they forgot to change the sticker! I ask them to not wash my car I had just detailed it before I brought it I don’t like the car wash at the service center it’s kinda rough More
by VOSANNE
Employees Worked With
Lauren Armbruster
June 29, 2023
Who ever checked us in was great! I think it may have been Lena G or Lauren A, but I could be wrong. Whoever it was should know that it was one of the best experiences we've ever ha I think it may have been Lena G or Lauren A, but I could be wrong. Whoever it was should know that it was one of the best experiences we've ever had at an auto shop. The price for the brake inspection was surprisingly affordable, as well. Thank you! More
by LP
Employees Worked With
Lena Grubb, Lauren Armbruster, Morgan Tassell
June 29, 2023
Love all the women in the service department . Good service. Thanks so much .the car wash was helpful Good service. Thanks so much .the car wash was helpful More
by psfd444
Employees Worked With
Rick Milbeck, Lena Grubb, Hannah Seal, Lauren Armbruster, Randy Kim, CEDRIC RUSSELL, Sam Lasher, Rebecca Shelton, Sadie Pyle, ALYSSA Winchester
June 28, 2023
Very pleased with the service to have the driver airbag replaced on my 21 year old Volvo. If I have to replace this auto, I will definitely be in touch - perhaps to look at a Subaru. replaced on my 21 year old Volvo. If I have to replace this auto, I will definitely be in touch - perhaps to look at a Subaru. More
by LLOYD364
Employees Worked With
Cassandra Westfall
June 28, 2023
Servicing my 2017 VW Beetle at Maple Hill Auto is the first service visit I've had where I didn't feel like I was taken advantage of. Very friendly staff: Sam, Mitch, and Hanna were great.. Colin's vid first service visit I've had where I didn't feel like I was taken advantage of. Very friendly staff: Sam, Mitch, and Hanna were great.. Colin's video description of my car in the shop was wonderful also. I think that is a great feature to offer customers. I had sort of written off a VW as my next vehicle purchase. But after this great experience with Maple Hill Auto's service department, I will definitely reconsider. More
by bagne
Employees Worked With
Hannah Seal, Sam Lasher
June 27, 2023
Nearly impossible to get sales on the phone. Michelle got up six, yes I mean six, times to go ask the Sales Manager how to do something or a question. After almost two hours I couldn't take any Michelle got up six, yes I mean six, times to go ask the Sales Manager how to do something or a question. After almost two hours I couldn't take any more and more a basically skipped the critical session of how to set up my phone, etc. I will go to the GR dealer to get that training. She should be doing something other than selling high end vehicles. When called to review, Mike basically didn't return my call. More
by PJYARDLEY
Employees Worked With
Victor Heckman, Jon Gates, Mike Simmons, Michelle Yu
