Maple Hill Auto Group

Oil Change, Tire Rotation & Repair Made the appointment online that morning. They diagnosed the TPMS issue I was having on my Subaru. Turned out to be a nail in the right front. Washe Made the appointment online that morning. They diagnosed the TPMS issue I was having on my Subaru. Turned out to be a nail in the right front. Washed and out the door in 30 minutes. More

Alignment service I scheduled an alignment and inspection service at 11:30. My car was there 2 1/2 hours early. At 3:30 I get a call saying that it hasn’t even been loo I scheduled an alignment and inspection service at 11:30. My car was there 2 1/2 hours early. At 3:30 I get a call saying that it hasn’t even been looked at yet and that between the inspection and the alignment no communications have been made. So this issue was NOT with the front desk staff in particular Cassandra, who tried to care of me. And when I arrived at 4:30 they had just determined that my rim was bent. So then I wait another 20 minutes because my car is parked out back with other cars parked in front of it and it just seemed very out of sorts that day. So while I’m waiting for my car I look into the mechanics bay and see you guys lackadaisically taking their time dancing around cars to do service literally. And that was a gentleman that was older than me and I’m 49. I took it to Firestone and they confirmed the rim was bent I got an alignment I ordered are used rim I’m all set. I don’t have any complaints on my oil change Service that I get regularly but this alignment appointment went terribly awry. More

Always great. Great service like always. You should promote Steve. Always take great care of me and my family. Also Thank you for the Birthday Wishes. It was a grea Great service like always. You should promote Steve. Always take great care of me and my family. Also Thank you for the Birthday Wishes. It was a great thing to wake up to. More

Said they provided a complimentary car wash on my invoice. Every time I go in there it says the same thing about my car. The vacuum pump was replaced September of 2018. The invoice indicates my car was washed Every time I go in there it says the same thing about my car. The vacuum pump was replaced September of 2018. The invoice indicates my car was washed as part of my oil change service. Yesterday it was not although historically they have provided this service. My appointment for the oil change was for 1 and my car wasn't on the lift until almost 2 I didn't get out of there until 2:30. More

I like the people and hate the service Maple Hill is the nearest Subaru dealership to me but every time I need any planned maintenance I try to go elsewhere (even 80 miles away to Lansing) Maple Hill is the nearest Subaru dealership to me but every time I need any planned maintenance I try to go elsewhere (even 80 miles away to Lansing) where every service I have done is cheaper, more efficient and done properly. Twice now I've had instances where they've done work on my car, I've had to have it looked at by another dealership and have been shown here Maple Hill messed up. If it weren't for the fact that another Subaru dealership was over an hour away I'd try not to deal with them at all. More

Great service very attentive. Love my VW Jetta my salesman Jon and the servicemen were delightful. I didn’t get the servicemen’s names so I wasn’t able to identify them in the sur Love my VW Jetta my salesman Jon and the servicemen were delightful. I didn’t get the servicemen’s names so I wasn’t able to identify them in the survey. More

Quick, Easy, and Efficient I took my 2016 VW Golf Sportwagen in for an oil and filter change and also got the tires rotated. I was in and out within 45 minutes. The availabili I took my 2016 VW Golf Sportwagen in for an oil and filter change and also got the tires rotated. I was in and out within 45 minutes. The availability of WiFi allows me to work remotely while I wait. Maple Hill Rocks! More

Great Service no run around Dropped car off for oil change, trans service, tire rotation and replace spark plugs. Also asked them to just look over the car because at 150,000 mil Dropped car off for oil change, trans service, tire rotation and replace spark plugs. Also asked them to just look over the car because at 150,000 mile. Called 2 hours later car was done, and everything look good, no extra work need to be done. More

polite, thorough The group was thorough and explained the service done and recommendations. There was a little confusion at check out, but quickly resolved without si The group was thorough and explained the service done and recommendations. There was a little confusion at check out, but quickly resolved without significant delay. More