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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
February 19, 2019
On schedule Very professional from start to finish. Well stocked waiting are. Always get a free car wash. Service area is easy to access and very clean Very professional from start to finish. Well stocked waiting are. Always get a free car wash. Service area is easy to access and very clean More
by Gardenladykat
Verified CustomerEmployees Worked With
Michael Zinger, Andrea Darnell
February 19, 2019
Awesome customer service Victor and Dalton were very informative and helpful. The customer service was second to none. Great selection and service. Everyone went above and bey Victor and Dalton were very informative and helpful. The customer service was second to none. Great selection and service. Everyone went above and beyond to make this experience as easy as possible. Thanks More
by CTERZSKI
Employees Worked With
Victor Heckman, Dalton Royer
February 18, 2019
Great Experience After having an unpleasant experience at local dealer we decided to give Maple Hill a try. We had decided we wanted to purchase a new Subaru Forester, After having an unpleasant experience at local dealer we decided to give Maple Hill a try. We had decided we wanted to purchase a new Subaru Forester, our local dealership would have had to find the vehicle we wanted or order it and they made it clear they did not want to do either of those. They kept pushing us to purchase something that was lacking the color and options we insisted on having. When we got to Maple Hill the only options we told Bob we wanted were navigation and remote start. It was almost like he read our mind with the other options! He had the perfect vehicle in stock that had everything we wanted plus some more! We feel we got a fair price and Bob made the whole experience easy and stress free. This is our first Subaru and most likely will not be our last. Thanks Maple Hill for treating us like real people. More
by willey32
Employees Worked With
Bob Warren, Greg Vinstra
February 16, 2019
Poor Scheduling Service center unable to perform Services/Repair scheduled on their website. Went to MapleHillVolvo.com service scheduler to schedule 90000 mile Service center unable to perform Services/Repair scheduled on their website. Went to MapleHillVolvo.com service scheduler to schedule 90000 mile service and also an alignment, nothing on the website mentioned needing special time or date for scheduling the alignment, left email and phone number for contact as well as a question asking how long the alignment would take which was not answered. Called a few days before this and had to cancel the original service date due to living an hour away and the dangerous driving conditions we have been having, again no mention of the alignment needing special scheduling. Rescheduled online again a week or so later after finding some available time and when arriving to the service center was told they will not be doing the alignment that day because they did not schedule it due to using the online scheduler and were too busy in Volvo as they only have one lift to fit it in. Spoke to a polite person over the phone a few days later telling me that it was booked using the "Express" scheduler and we should call or use a special email address that they could provide for "larger" services in the future. Seems like the online scheduler should ONLY be used for oil changes as it does not list what is a "larger" service or not and what may or may not be done on the day you schedule. More
by JM721887
Employees Worked With
Misty Figg
February 15, 2019
Obligation. Staff is very friendly. However, the ONLY reason we are here is due to the fact that we leased a Hyundai and are obligated to document the service his Staff is very friendly. However, the ONLY reason we are here is due to the fact that we leased a Hyundai and are obligated to document the service history until we return the car in July. We are having an issue with the front fender coming loose as the clips thay hold it in place came off without an impact. Other sources indicate it to be a defective design. Maple Hill refused to cover the cost to fix it despite the fact that the car is under warranty. Will never lease again. Will never buy from Maple Hill. More
by CHUCK HASKIN
Employees Worked With
Steve Nutt
February 15, 2019
Thank you for the detailed and quick service Thank you so much fir getting our vehicle serviced so quickly. Know that we appreciate you. The service advisor kept us updated during the service. Thank you so much fir getting our vehicle serviced so quickly. Know that we appreciate you. The service advisor kept us updated during the service. More
by I Znidarcic
Employees Worked With
Lena Grubb, Andrea Darnell
February 15, 2019
Excellent Service + Excellent Car This was our third purchase from maple hill group and it went as smooth as the previous ones. Chad was amazing, friendly and very knowledgeable. This was our third purchase from maple hill group and it went as smooth as the previous ones. Chad was amazing, friendly and very knowledgeable. More
by MASONROBERTSMT
Employees Worked With
Chad Dechnik, Kevin Poffenberger, Mike Disher
February 15, 2019
Subaru's Day at the Spa Our 2015 Subaru Outback had to be serviced because of failing rear wheel bearing. Although we are concerned that the rear wheel bearing wore out so qu Our 2015 Subaru Outback had to be serviced because of failing rear wheel bearing. Although we are concerned that the rear wheel bearing wore out so quick...The service center at Maple Hill was quick with the diagnosis and repair, to get us back on the road. More
by Nlezotte
Employees Worked With
Cassandra Westfall
February 15, 2019
Very helpful. Very helpful when I called service tech. When I came in for service they met or exceeded all my expectations. Even the parts Dept. Was helpful and ex Very helpful when I called service tech. When I came in for service they met or exceeded all my expectations. Even the parts Dept. Was helpful and expedient. More
by FJSJR55
Employees Worked With
Parts Dept, Jon Gates, Mike Huffman, Andrea Darnell
February 14, 2019
Also top notch custome service My husband takes my vehicle in for regular oil changes. We are always treated special and feel like family. Maple Hill Service provides best custome My husband takes my vehicle in for regular oil changes. We are always treated special and feel like family. Maple Hill Service provides best customer service around hands down. Steve is awesome. More
by deanda1976
Employees Worked With
Steve Nutt
