Maple Hill Auto Group

Great service and staff. Highly recommend this dealership for sales and service. Sales staff is very knowledgeable on their products same as the service departmen and staff. Highly recommend this dealership for sales and service. Sales staff is very knowledgeable on their products same as the service department. More

Great Experience. Scott Barber was awesome to work with. They checked everything out and finished the job in a timely manner. Would say overall experience was painless! Scott Barber was awesome to work with. They checked everything out and finished the job in a timely manner. Would say overall experience was painless! More

Efficient and Great Communication I previously hit Maple Hill on a bad day. Today they did much better with communication and keeping me informed. I appreciate the call with additional I previously hit Maple Hill on a bad day. Today they did much better with communication and keeping me informed. I appreciate the call with additional possible things to be done on the car, but sometimes this call gets a little annoying, but with an older car, I probably just have a lot of things that could be done, and if they don't ask then I don't have the option. This is just the call we all dread from the car place after we drop it off. "well, the thing you wanted us to do is this, but we found these other. things that also could/should be done." As I said, this is not abnormal, and actually is useful so long as you don't feel pressured to do any of them, which I did not. More

Major engine repair I experienced a major oil leak issue, that I learned was an issue for some of my model Foresters. I was told I probably received a letter about it 3 o I experienced a major oil leak issue, that I learned was an issue for some of my model Foresters. I was told I probably received a letter about it 3 or so years ago. At that time, I wasn't having any issue. What I was very pleased about was, once the issue was identified, even though my mileage exceeded the maximum for Subaru to do the repair free of charge (limit was 100,000; I'm at 135,000), Service Manager Jeff Daniel advocated for me with decision-maker, and of the $5,300 repair, I paid $500. I was pleased with that resolution. This is my first Subaru, and I'm a fan for life. It's been a very reliable and safe vehicle for me. I get it serviced exclusively at the dealership. This experience affirms my brand loyalty. I just received the car back this afternoon...so I'm trusting the repair will extend the life of the car, as Jeff Daniels indicated. The quality of work rating below I left blank...time will tell. More

Thank you Maple Hill Subaru Cassandra from the Maple Hill Subaru service department was fantastic to work with. I dropped off my car for a regular oil change. I got a call back w Cassandra from the Maple Hill Subaru service department was fantastic to work with. I dropped off my car for a regular oil change. I got a call back within a few hours. She was very helpful in getting a loaner after she pointed out that she would need my car in the shop longer than expected for an outstanding recall notice. Appreciate how upfront and communicative she was regarding service charges, what needed to be done and the time it would take. Great experience overall and appreciate the fact that they made sure I wasn’t without a car in the interim. More

Great first experience New to the Kalamazoo area so our first time at the dealership. Took my Forester in for check up. Staff were friendly and helpful. Seemed like they did New to the Kalamazoo area so our first time at the dealership. Took my Forester in for check up. Staff were friendly and helpful. Seemed like they did a very thorough job. I was taken care of quickly and professionally. Thank you. More

Great Atmosphere Maple Hill Auto has a great staff and a great selection of cars. Great atmosphere and I will definitely come back and get another TDI in 15 years !!! Maple Hill Auto has a great staff and a great selection of cars. Great atmosphere and I will definitely come back and get another TDI in 15 years !!! More

was short and sweet i criticized in the past the service center and i don't want to boost up too much but this time it was great experience from A to Z i criticized in the past the service center and i don't want to boost up too much but this time it was great experience from A to Z More

Excellent! My experience with Maple Hill Auto Group was excellent. I would like to especially compliment Cassandra. She was efficient, friendly, and very perso My experience with Maple Hill Auto Group was excellent. I would like to especially compliment Cassandra. She was efficient, friendly, and very personable. Kudos for Cassandra. She exhibits exemplary customer service skills. More

oil change/ tire rotation Feb. 2019 I wait at the dealership during oil changes on my Subaru. The wait time was reasonable, about an hour. They have greatly improved in that area. They a I wait at the dealership during oil changes on my Subaru. The wait time was reasonable, about an hour. They have greatly improved in that area. They are always friendly and helpful. More