Maple Hill Auto Group

Gave them a check, got our car Basically we went in ordered our car, waited 3 months, went back, gave them a check & drove it home. We felt there was really no personal touch like w Basically we went in ordered our car, waited 3 months, went back, gave them a check & drove it home. We felt there was really no personal touch like we’ve been led to believe Subaru does & no one went out of their way to make us feel like our business was appreciated. We paid cash for a new car & it seemed like no big deal. More

Expect a good experience Everyone was helpful,friendly and thorough. The facilities were clean and orderly. I appreciated the extra help I recieved since I use a walker. Th Everyone was helpful,friendly and thorough. The facilities were clean and orderly. I appreciated the extra help I recieved since I use a walker. They make you feel good. More

Always Quick and Complete. I had scheduled my Oil Change through the Live Chat option but for some reason it didn't get on the schedule. My Service Adviser Steve immediately rea I had scheduled my Oil Change through the Live Chat option but for some reason it didn't get on the schedule. My Service Adviser Steve immediately reassured me I would be taken care of right then. Tech Misty was thorough and explained in easy terms just where all my car's equipment stood. I am always glad to see them for my Service visits. More

Warranty problem being solved It was my third visit to Maple Hill for the same problem of a sluggish power window. Over the weekend the window failed to close for an hour during 1 It was my third visit to Maple Hill for the same problem of a sluggish power window. Over the weekend the window failed to close for an hour during 10 degree weather. On Monday I stopped by the service department detailing the failure I experienced. At first the advisor said that since the window was working, Suburu corporate policy prevented them from doing anything. Since I suspected it was a faulty window regulator, I asked if a technician could at least inspect it. She complied and it turned out my suspicions were correct. The service writer graciously apologized and the necessary replacement parts have been ordered. The multiple visits to correct a problem were .really not the fault of the dealership but a Suburu corporate culture which requires absolute proof before they reimburse the dealer for warranty service. I credit the service technician who proactively approached the issue without regard of the restraints that Suburu attempts to impose on his profession. Kudos also to the Maple Hill dealership for an outstanding physical facility and customer waiting area. More

No Pressure Sale! We thoroughly enjoyed buying a new car from Maple Hills Auto Group. I had searched online for Subaru Firestet. Bob warren was the first to respond. La We thoroughly enjoyed buying a new car from Maple Hills Auto Group. I had searched online for Subaru Firestet. Bob warren was the first to respond. Later we met with him and were able to make a deal we considered fair. I received a call from Bob after the purchase to see if everything was alright.. We feel confident that this dealer has high standard and look forward to a great relationship. More

Speedy service Service was completed quicker than the time quoted and the waiting room is a comfortable place to wait. The free car wash is great too, I had forgott Service was completed quicker than the time quoted and the waiting room is a comfortable place to wait. The free car wash is great too, I had forgotten how nice my car looks clean! More

Great service as always! I had taken my car in for an oil change and tire rotation. Immediately upon my arrival the car was taken back to be serviced. Everything was handled I had taken my car in for an oil change and tire rotation. Immediately upon my arrival the car was taken back to be serviced. Everything was handled promptly and professionally. The staff is always friendly and helpful. I have no reservations recommending Maple Hill Auto Group to my friends and family! More

Excellent Service I have come into Maple Hill to have my car serviced since I bought the car from them in 2014. I've always had positive experiences with them. Steve is I have come into Maple Hill to have my car serviced since I bought the car from them in 2014. I've always had positive experiences with them. Steve is a true professional and makes sure everything goes smoothly. This crew always does a thorough job and makes sure to everything is running smoothly. More

Quality work & Customer Service I’ve had my vehicle in for major and minor work, and no matter the job the service team at MHAG had always done a tremendous job. When it comes to cos I’ve had my vehicle in for major and minor work, and no matter the job the service team at MHAG had always done a tremendous job. When it comes to cost the price for parts and labor have always been fair. More

Jeff Daniel and his service team are fantastic! They continue to take GREAT care of our family's cars (as they have been for the fourteen years since we moved to Kalamazoo, MI)! They continue to take GREAT care of our family's cars (as they have been for the fourteen years since we moved to Kalamazoo, MI)! More