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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,138 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,138 Reviews of Maple Hill Auto Group

August 01, 2023

Great service department. I was expecting to get a large repair bill, but it was a normal maintenance bill. Highly recommend their service department. More

by GLMONROEBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALYSSA Winchester
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Aug 02, 2023 -

Maple Hill Auto Group responded

Thank you we really appreciate you taking the time to give us your feedback. We look forward to seeing you in the future.

July 31, 2023

Sam was flexible and worked with me. Service was completed before expected and pick up and return was speedy. More

by evan.alexander627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
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Jul 31, 2023 -

Maple Hill Auto Group responded

So glad Sam was able to take of you. We look forward to seeing you in the future.

July 31, 2023

Very professional and courteous service. Service includes very thorough inspection with video emailed to customer. More

by GUNTHER.HEGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
Report | Print
Jul 31, 2023 -

Maple Hill Auto Group responded

Thank you for the great review! We appreciate your business and look forward to assisting you in the future.

July 31, 2023

Really good about helping customers. I like their waiting room and the friendliness of their employees. More

by HWTEMPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Pyle
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Jul 31, 2023 -

Maple Hill Auto Group responded

Thank you for the kind review. We appreciate your feedback!

July 31, 2023

Really good about helping customers. I like their waiting room and the friendliness of their employees. More

by HWTEMPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Pyle
Report | Print
Jul 31, 2023 -

Maple Hill Auto Group responded

So glad to hear your feedback. Thank you for taking the time to give us a review.

July 30, 2023

Very unhappy with quoted price. Supposed to cost around 400 and ended up being 900. Like a bait and switch! Have been a loyal customer for over 12 years! I doubt I’ll get another ve More

by KATHYANYBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassandra Westfall
Report | Print
Aug 09, 2023 -

Maple Hill Auto Group responded

I'm sorry that the cost of the work you wanted done was more than expected. In April, you came in for an oil change and asked that we quote you for a grille piece and a wheel liner. That was the original $400 quote. When you came in for the service in July and the technician got your vehicle up on the hoist to replace those parts, it became apparent that more work was needed. Upon this discovery, the technician got a quote for the additional work, and your service advisor called you to let you know the situation. She explained that without replacing the additional parts, the parts you originally wanted to replace would not hold. She gave you the option to not fix anything, as the damage is cosmetic and does not affect anything mechanically on the car, or to replace all the parts needed, at an additional cost. You chose to continue with the repair, at the additional cost. Knowing that this was an unexpected expense for you, our service and parts managers both did everything they could to get the cost down as much as we possibly could for you. They gave you a discount on both parts and labor. The bumper cover was originally $407, you paid $279. The Grille piece was originally $91, you paid $68, the skid plate was originally $285, you paid $195. The wheel guard was originally $214, you paid $146. The only parts for that job that you paid full price for were the two clips that were $0.94 each. In total, that is a discount of $309. On top of the discounts in parts that you were given, we also applied a 50% discount on the labor cost for that job. I understand your frustrations at the unexpected expense of the repair, however our parts and service teams both went above and beyond for you at the discovery of the extra work needed to properly repair your vehicle. If there is anything else I can help you with, please feel free to reach out at anytime. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 29, 2023

The service team at Maple Hill is top notch! I had the most interaction with Sam. He is completely professional, courteous and incredibly thorough. I sincerely appreciate the fantastic service I More

by JoJo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
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Jul 31, 2023 -

Maple Hill Auto Group responded

Sam is definitely top notch, glad he was able to help you! Thank you for taking time to give us a review.

July 29, 2023

They got me the perfect Audi Q7, listened to what I wanted and ordered exactly what I wanted. More

by boomerpe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Gates, Mike Simmons, CB Watkins
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Jul 31, 2023 -

Maple Hill Auto Group responded

The Audi Q7 is a gorgeous vehicle, glad we could order the perfect one for you!

July 28, 2023

I always get good service with them. I am happy to give feedback but don’t like to write comments More

by LEONSE54
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton
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Jul 31, 2023 -

Maple Hill Auto Group responded

Thank you for the great review. We appreciate your business!

July 27, 2023

Service was very good and quick. The waiting room was comfortable, good WiFi so I could get work done while I waited. More

by HEIDICHICAGO2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Report | Print
Jul 31, 2023 -

Maple Hill Auto Group responded

Thank you for the review. We appreciate your business.

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