Maple Hill Auto Group

Appreciate the fact that for a second time I was not charged for trying to solve the issue with the brake clips that came from replacing the brakes in March. charged for trying to solve the issue with the brake clips that came from replacing the brakes in March. More

I feel like I was screwed! I signed the quote paper, when I went to leave I was charged $155 more for a diagnostic. They already knew that I had a heat shield rattle when I mad I signed the quote paper, when I went to leave I was charged $155 more for a diagnostic. They already knew that I had a heat shield rattle when I made the appointment. Don’t know what diagnostic test you do to find that! I had asked them to put my car on a hoist to remove the underbelly to retrieve some socket extensions I had dropped in there, they didn’t do that. They used a magnet and found one. Heck I can do that! I was told I would only have a 1/2 hour wait, I waited for 2 hours, no explanation! I used to respect this business but now I know how you do business and I will NEVER step foot in there again. Telling everyone I know about this! More

Sam was AWESOME. Communication was excellent, timing was accurate and I felt 100% confident in my service team during my appointment. At other dealerships I feel like Communication was excellent, timing was accurate and I felt 100% confident in my service team during my appointment. At other dealerships I feel like I have to babysit and double check what is actually being done, but I had full confidence they were doing the right thing. More

Very nice people to work with. The wait was long but worth while but they are too far from my home The wait was long but worth while but they are too far from my home More

I felt the back end of my car was spotted and not as nice as when I brought it for service. One has to ask if the service was performed as poorly. On a positive note the check-in and pick up went very effici as when I brought it for service. One has to ask if the service was performed as poorly. On a positive note the check-in and pick up went very efficiently and friendly. I think one of the fastest I have ever had and all with a smile from the staff. More

Great service department. I was expecting to get a large repair bill, but it was a normal maintenance bill. Highly recommend their service department. I was expecting to get a large repair bill, but it was a normal maintenance bill. Highly recommend their service department. More

Friendly staff. Vehicle work done in a timely manner. Appreciated the use of a loaner car . Vehicle work done in a timely manner. Appreciated the use of a loaner car . More

It was surprisingly enjoyable and Sam was very cordial and we had good conversation which was important being my first visit for service on my wife's Audi Q5. and we had good conversation which was important being my first visit for service on my wife's Audi Q5. More

Friendly and efficient. Drove in and was promptly greeted. She said the service would take one hour and it was spot on. Drove in and was promptly greeted. She said the service would take one hour and it was spot on. More