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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

August 03, 2023

Appreciate the fact that for a second time I was not charged for trying to solve the issue with the brake clips that came from replacing the brakes in March. More

by MAC.SOHA
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Aug 03, 2023 -

Maple Hill Auto Group responded

Thank you for the 5 star review. We value you as a customer and look forward to assisting you in the future.

August 03, 2023

Had to bring my car in 3 different times to fix the same issue over and over again More

by TAYLOR.L53.SCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Seal
Aug 15, 2023 -

Maple Hill Auto Group responded

I apologize that this was your experience with our service department. We completely understand your frustrations, and I hope that after your last service visit, your car is back up and running smoothly. If there is ever anything that you need, please let us know. Again, I am truly sorry that this was the sequence of events that transpired after your initial visit for this issue. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 02, 2023

Sam was AWESOME. Communication was excellent, timing was accurate and I felt 100% confident in my service team during my appointment. At other dealerships I feel like More

by SEAN.P.CLARK11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
Aug 02, 2023 -

Maple Hill Auto Group responded

Thank you, Sean, I'm happy to hear we met your expectations and look forward to assisting you in the future. Sam really is awesome and easy to work with.

August 02, 2023

Very nice people to work with. The wait was long but worth while but they are too far from my home More

by DUANE.BLAKELY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Aug 03, 2023 -

Maple Hill Auto Group responded

Thank you!!

August 02, 2023

I felt the back end of my car was spotted and not as nice as when I brought it for service. One has to ask if the service was performed as poorly. On a positive note the check-in and pick up went very effici More

by EDOEHLER
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Aug 03, 2023 -

Maple Hill Auto Group responded

I'm sorry the car wash left spots on your vehicle and caused us to receive a 3 star review. I can assure you even though the car wash left spots on your vehicle our service technicians did a thorough job on your car. In the future you can request a NO WASH service appointment. Thank you for your feedback, we appreciate your business.

August 01, 2023

The only complaint I have is that the VIP oil change which was supposed to be $13.95 for as long as I owed the car was increased to $ 19.95. More

by doug2225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Pyle
August 01, 2023

Friendly staff. Vehicle work done in a timely manner. Appreciated the use of a loaner car . More

by misterbeano59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Lauren Armbruster, Morgan Tassell, Rebecca Shelton
Aug 02, 2023 -

Maple Hill Auto Group responded

Thank you!

August 01, 2023

Friendly and efficient. Drove in and was promptly greeted. She said the service would take one hour and it was spot on. More

by KREISBERGSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Aug 02, 2023 -

Maple Hill Auto Group responded

We really appreciate you taking the time to give us your feedback. We look forward to assisting you in the future.

August 01, 2023

It was surprisingly enjoyable and Sam was very cordial and we had good conversation which was important being my first visit for service on my wife's Audi Q5. More

by jerrold.a.mcdougal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
Aug 02, 2023 -

Maple Hill Auto Group responded

Thank you, I'm happy to hear Sam was able to make you feel comfortable with our service department. We appreciate you taking the time to give us your feedback and look forward to assisting you in the future.

August 01, 2023

Great service department. I was expecting to get a large repair bill, but it was a normal maintenance bill. Highly recommend their service department. More

by GLMONROEBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALYSSA Winchester
Aug 02, 2023 -

Maple Hill Auto Group responded

Thank you we really appreciate you taking the time to give us your feedback. We look forward to seeing you in the future.

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