![](https://dealerrater.com/ncdn/s/3.20250207.955/Graphics/icons/close-x-orange.png)
Maple Hill Auto Group
Kalamazoo, MI
Filter Reviews by Keyword
By Type
5,137 Reviews of Maple Hill Auto Group
I was looking on trading in my Q5 and visited many dealerships. I found Michelle so very friendly and helpful. The first day I visited she had several things going on and managed to keep everyone happ dealerships. I found Michelle so very friendly and helpful. The first day I visited she had several things going on and managed to keep everyone happy. Everyone that I met was very accommodating, nice and very helpful. More
I always love coming here and have such a positive experience. 100% pleased with my experience and complimented my Girl for her kindness! It’s always nice to waiting bc there’s a comfortable waiting experience. 100% pleased with my experience and complimented my Girl for her kindness! It’s always nice to waiting bc there’s a comfortable waiting room, with snacks and play area for kids and lots of cars to admire and dream about while waiting! More
Awesome team, lovely to work with, they took great care of my vehicle. Excellent customer service and a seeming willingness to go over and beyond. Would definitely recommend them. of my vehicle. Excellent customer service and a seeming willingness to go over and beyond. Would definitely recommend them. More
This was our third Suburu that we have bought from Maple Hill an we have always dealt with Mike, he has always treated us very well. Great guy!! Hill an we have always dealt with Mike, he has always treated us very well. Great guy!! More
Good location right off the highway. Nice facility with great waiting area for customers getting service. Organized, welcoming and clean waiting area and staff cubicles for potential cu Nice facility with great waiting area for customers getting service. Organized, welcoming and clean waiting area and staff cubicles for potential customers. More
Excellent customer interaction. Surprisingly had our best interest at heart and provided helpful suggestions to improve our experience. Traci Bohannon is an excellent sales person a Surprisingly had our best interest at heart and provided helpful suggestions to improve our experience. Traci Bohannon is an excellent sales person and a unique representative for Maple Hill Auto Group. More
I feel like I was screwed! I signed the quote paper, when I went to leave I was charged $155 more for a diagnostic. They already knew that I had a heat shield rattle when I mad I signed the quote paper, when I went to leave I was charged $155 more for a diagnostic. They already knew that I had a heat shield rattle when I made the appointment. Don’t know what diagnostic test you do to find that! I had asked them to put my car on a hoist to remove the underbelly to retrieve some socket extensions I had dropped in there, they didn’t do that. They used a magnet and found one. Heck I can do that! I was told I would only have a 1/2 hour wait, I waited for 2 hours, no explanation! I used to respect this business but now I know how you do business and I will NEVER step foot in there again. Telling everyone I know about this! More