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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

August 09, 2023

I always love coming here and have such a positive experience. 100% pleased with my experience and complimented my Girl for her kindness! It’s always nice to waiting bc there’s a comfortable waiting More

by kyliespooner209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Hisey
Aug 09, 2023 -

Maple Hill Auto Group responded

Thank you Kylie for the review, we really appreciate your feedback. I'm glad to hear your wait time was a comfortable experience.

August 09, 2023

I was looking on trading in my Q5 and visited many dealerships. I found Michelle so very friendly and helpful. The first day I visited she had several things going on and managed to keep everyone happ More

by martys.clue
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michelle Yu
Aug 10, 2023 -

Maple Hill Auto Group responded

Thank you! We are happy to hear Michelle was able to meet your needs.

August 08, 2023

Awesome team, lovely to work with, they took great care of my vehicle. Excellent customer service and a seeming willingness to go over and beyond. Would definitely recommend them. More

by LCGen2022GV80
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton, Sadie Hisey
Aug 08, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to give us such an amazing review. We truly appreciate it. We look forward to assisting you in the future.

August 08, 2023

I don't do written reviews. I don't do written reviews. I don't do written reviews. More

by MKP424
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Aug 08, 2023 -

Maple Hill Auto Group responded

We sure appreciate the 5 stars!! Thank you very much!

August 06, 2023

We love our new car and will use Maple Hill in the future no doubt. More

by jshers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Simmons, CB Watkins, Michelle Yu
Aug 07, 2023 -

Maple Hill Auto Group responded

So glad we found the perfect vehicle for you. We look forward to assisting you in the future.

August 05, 2023

Service is always timely and thorough. Staff are friendly and professional and make sure you are satisfied with the work More

by ROBERTSCHODORF
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Aug 07, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to give us a 5 star review. We appreciate your business.

August 04, 2023

This was our third Suburu that we have bought from Maple Hill an we have always dealt with Mike, he has always treated us very well. Great guy!! More

by mills_256
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Matt Taylor
Aug 04, 2023 -

Maple Hill Auto Group responded

Thank you for being such a loyal customer. We look forward to assisting you in the future.

August 04, 2023

Good location right off the highway. Nice facility with great waiting area for customers getting service. Organized, welcoming and clean waiting area and staff cubicles for potential cu More

by Kathy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Farho, Kevin Poffenberger, Aaron Black
Aug 04, 2023 -

Maple Hill Auto Group responded

Thank you for the great review. We truly appreciate it.

August 04, 2023

Excellent customer interaction. Surprisingly had our best interest at heart and provided helpful suggestions to improve our experience. Traci Bohannon is an excellent sales person a More

by roses_two
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Taylor
Aug 07, 2023 -

Maple Hill Auto Group responded

We are happy to hear Traci was able to provide you with our 5 star service. Thank you for taking the time to review us.

August 03, 2023

Had to bring my car in 3 different times to fix the same issue over and over again More

by TAYLOR.L53.SCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Seal
Aug 15, 2023 -

Maple Hill Auto Group responded

I apologize that this was your experience with our service department. We completely understand your frustrations, and I hope that after your last service visit, your car is back up and running smoothly. If there is ever anything that you need, please let us know. Again, I am truly sorry that this was the sequence of events that transpired after your initial visit for this issue. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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