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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

August 09, 2023

I was looking on trading in my Q5 and visited many dealerships. I found Michelle so very friendly and helpful. The first day I visited she had several things going on and managed to keep everyone happ More

by martys.clue
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michelle Yu
Aug 10, 2023 -

Maple Hill Auto Group responded

Thank you! We are happy to hear Michelle was able to meet your needs.

August 09, 2023

I always love coming here and have such a positive experience. 100% pleased with my experience and complimented my Girl for her kindness! It’s always nice to waiting bc there’s a comfortable waiting More

by kyliespooner209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Pyle
Aug 09, 2023 -

Maple Hill Auto Group responded

Thank you Kylie for the review, we really appreciate your feedback. I'm glad to hear your wait time was a comfortable experience.

August 08, 2023

Awesome team, lovely to work with, they took great care of my vehicle. Excellent customer service and a seeming willingness to go over and beyond. Would definitely recommend them. More

by LCGen2022GV80
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton, Sadie Pyle
Aug 08, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to give us such an amazing review. We truly appreciate it. We look forward to assisting you in the future.

August 08, 2023

I don't do written reviews. I don't do written reviews. I don't do written reviews. More

by MKP424
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Aug 08, 2023 -

Maple Hill Auto Group responded

We sure appreciate the 5 stars!! Thank you very much!

August 06, 2023

We love our new car and will use Maple Hill in the future no doubt. More

by jshers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Simmons, CB Watkins, Michelle Yu
Aug 07, 2023 -

Maple Hill Auto Group responded

So glad we found the perfect vehicle for you. We look forward to assisting you in the future.

August 05, 2023

Service is always timely and thorough. Staff are friendly and professional and make sure you are satisfied with the work More

by ROBERTSCHODORF
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Aug 07, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to give us a 5 star review. We appreciate your business.

August 04, 2023

This was our third Suburu that we have bought from Maple Hill an we have always dealt with Mike, he has always treated us very well. Great guy!! More

by mills_256
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Matt Taylor
Aug 04, 2023 -

Maple Hill Auto Group responded

Thank you for being such a loyal customer. We look forward to assisting you in the future.

August 04, 2023

Good location right off the highway. Nice facility with great waiting area for customers getting service. Organized, welcoming and clean waiting area and staff cubicles for potential cu More

by Kathy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Farho, Kevin Poffenberger, Aaron Black
Aug 04, 2023 -

Maple Hill Auto Group responded

Thank you for the great review. We truly appreciate it.

August 04, 2023

Excellent customer interaction. Surprisingly had our best interest at heart and provided helpful suggestions to improve our experience. Traci Bohannon is an excellent sales person a More

by roses_two
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Taylor
Aug 07, 2023 -

Maple Hill Auto Group responded

We are happy to hear Traci was able to provide you with our 5 star service. Thank you for taking the time to review us.

August 03, 2023

I feel like I was screwed! I signed the quote paper, when I went to leave I was charged $155 more for a diagnostic. They already knew that I had a heat shield rattle when I mad More

by SWILLIS333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Tassell, Sadie Pyle
Aug 03, 2023 -

Maple Hill Auto Group responded

I'm sorry that this was your experience. I spoke with our staff, and I believe I can provide some clarity to this situation. The paperwork you signed with the advisor when you brought your vehicle in was to approve the $155 diagnostic fee. There is always a diagnostic fee when we perform a service. Yes, we could a hear a rattle, but that itself does not tell the technician what needs to be replaced. Our technicians deserve to be paid for the time they spend working on cars, including the diagnosis. He could hear the rattle, but for the technician to find out where it's rattling, what is causing the rattle, what it's going to take to fix the rattle, he has to invest the time into inspecting the vehicle. and figuring out what is wrong, which is why we charge the diagnosis fee. You approved the $155 diagnosis fee, along with the $77.50 we were charging to have our technician retrieve the tools that you dropped. All of our diagnoses are estimated at an hour, which is why we charge an hour of labor for the diagnosis. We very rarely estimate a repair to be half an hour, and after speaking with the advisor who wrote your vehicle up, she is positive you were told an hour for the original wait time for the rattle diagnosis and half an hour for the technician to look for your lost tools. Once the rattle was diagnosed, your advisor informed you it would be another hour to fix the issue, so it does make sense that you had to wait a little over two hours for the diagnosis, repair, and retrieval of your tools. The technician did remove the under body shield, both fender liners, and looked in the subframe for the tools you dropped. He only found one, so worrying that he missed something, he then used the magnet to make sure nothing was missed. The technician did as you asked to look for your tools. Per your workorder, in the technicians words, "FOUND AN EXTENSION IN THE LEFT FENDER LINER, NOTHING ELSE. REMOVED UNDER BODY SHIELD AND BOTH FENDER LINERS. FOUND AN EXTENSION, BUT NO SOCKETS OR FUSE PULLER. LOOKED IN THE SUBFRAME AND FISHED AROUND WITH A MAGNET AS WELL." If there is anything else I can do for you or if you have any other questions, please feel free to reach out to me at any time. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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