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Maple Hill Auto Group
Kalamazoo, MI
5,138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,138 Reviews of Maple Hill Auto Group
August 17, 2023
This trip was for a simple oil change and tire rotation and my first trip here for service. Everyone I was in contact with was extremely friendly and helpful. and my first trip here for service. Everyone I was in contact with was extremely friendly and helpful. More
by LEIMJCAA
Verified CustomerEmployees Worked With
Sadie Pyle
August 16, 2023
I brought in my Hyundai for an ABS recall (Campaign 188) in 2020 and a 'relay kit' was installed for no charge. The invoice provided stated that all repairs carried a 12 month or 12,000 mile warranty on the in 2020 and a 'relay kit' was installed for no charge. The invoice provided stated that all repairs carried a 12 month or 12,000 mile warranty on the repair. In early 2023 the ABS dash warning light came on and also the check engine light would come on for a period of time. Although 12 months had passed, less than 12,000 additional miles had been added since the repair, so I thought I had a warranty on the past repair. I scheduled an appointment to have my car seen and was informed I would be charged $155. I was told that the warranty had expired. Needed ABS repair was estimated at $3553 on 8-14-2023. My trust feels betrayed that the warranty was not honored. More
by IAS0
Employees Worked With
Rebecca Shelton
August 16, 2023
Very happy with the buying process. Staff was east to work with. My only complaint is the scratches on the door trim panels that they tried to fix , but still not completely satisfied. Staff was east to work with. My only complaint is the scratches on the door trim panels that they tried to fix , but still not completely satisfied. More
by S.F. Kalamazoo
Employees Worked With
Kevin Poffenberger, Aaron Black, Matt Taylor
August 15, 2023
This dealership is so welcoming and efficient when it comes to taking care of your ride. I really want to say Nick Hodgson is the best thing you got going along with the customer service and Vw bus in th comes to taking care of your ride. I really want to say Nick Hodgson is the best thing you got going along with the customer service and Vw bus in the back:) Thank you so MUCH Maple Hill Auto group! Keep it up More
by shaneoneill89
Employees Worked With
Nick Hodgson, Cassandra Westfall, CB Watkins, Lauren Armbruster, Sadie Pyle
August 15, 2023
I was somewhat discouraged with the service of my Genesis GV70. The staff was very accommodating yet a stand alone Genesis dealership would be ideal given the uniqueness of this brands needs. The shuttle dri GV70. The staff was very accommodating yet a stand alone Genesis dealership would be ideal given the uniqueness of this brands needs. The shuttle driver was adorably sweet. More
by KAJATHUNTER
Employees Worked With
Shuttle driver was adorably sweet.
August 15, 2023
Everyone is always so friendly. They are very knowledgeable and helpful. They're always smiling and extremely tactful when dealing with someone who is not tech savvy. Also the waiti They are very knowledgeable and helpful. They're always smiling and extremely tactful when dealing with someone who is not tech savvy. Also the waiting room is always clean and well stocked. I am happy customer! More
by BANNERMAGGIE6
Employees Worked With
I can't remember anymore people except for Olivia, 5stars., Lauren Armbruster, Sadie Pyle, ALYSSA Winchester, Angela Carlson
