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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

August 16, 2023

I brought in my Hyundai for an ABS recall (Campaign 188) in 2020 and a 'relay kit' was installed for no charge. The invoice provided stated that all repairs carried a 12 month or 12,000 mile warranty on the More

by IAS0
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton
Aug 16, 2023 -

Maple Hill Auto Group responded

As you stated in your review, our repairs carry a 12 month OR 12,000 mile warranty. It has been three years since the recall was performed, therefore any warranty on the part and labor of that repair are well past the expiration date. The repair that is needed to fix your car is not the same issue as the recall. That recall covered a fuse being replaced. The issue with your car now is that is needs a whole new ABS module. That is not the same thing as what was recalled, and therefore would not have been covered even if your warranty was still active. You would have been charged the $155 diagnostic fee regardless of the warranty. I am sorry if these were not the answers you were looking for, but we cannot be responsible for covering a repair that was a) never made and b) if it was made, well outside of the parameters of the parts and labor warranty we issue on our repairs. If you have any further questions or if you need anything else, please give me a call. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 16, 2023

Very happy with the buying process. Staff was east to work with. My only complaint is the scratches on the door trim panels that they tried to fix , but still not completely satisfied. More

by S.F. Kalamazoo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Aaron Black, Matt Taylor
Aug 22, 2023 -

Maple Hill Auto Group responded

Thank you for the 5 star review. Please reach out to Aaron about the scratches so we can make sure you are satisfied with your new car.

August 16, 2023

Very good people and helpful and a good maintenance team service was great thanks you More

by DONALDRHOADES1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lena Grubb, Kelsey LeRoy, Lauren Armbruster, Abby VandenBerg, Rebecca Shelton
Aug 16, 2023 -

Maple Hill Auto Group responded

Thank you for the 5 star review! We really appreciate you!

August 16, 2023

Work was done very quickly, full transparency of pricing was provided up front and aligned with total at check out. More

by danmack3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell, Sadie Hisey
Aug 17, 2023 -

Maple Hill Auto Group responded

Thank you! We appreciate you taking the time to give us your feedback. We look forward to assisting you in the future.

August 16, 2023

Everyone was friendly and helpful. They explained things clearly and worked in a timely manner. More

by willdulworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, ALYSSA MILLERS
Aug 17, 2023 -

Maple Hill Auto Group responded

Thank you!! We appreciate you taking the time to give us 5 stars.

August 15, 2023

Everyone is always so friendly. They are very knowledgeable and helpful. They're always smiling and extremely tactful when dealing with someone who is not tech savvy. Also the waiti More

by BANNERMAGGIE6
Recommend Dealer
Yes
Employees Worked With
I can't remember anymore people except for Olivia, 5stars., Lauren Armbruster, Sadie Hisey, ALYSSA MILLERS, Angela Carlson
Aug 16, 2023 -

Maple Hill Auto Group responded

Thank you for the wonderful review, we really appreciate you! Let us know if there is anything else we can do to assist you.

August 15, 2023

I was somewhat discouraged with the service of my Genesis GV70. The staff was very accommodating yet a stand alone Genesis dealership would be ideal given the uniqueness of this brands needs. The shuttle dri More

by KAJATHUNTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shuttle driver was adorably sweet.
August 15, 2023

This dealership is so welcoming and efficient when it comes to taking care of your ride. I really want to say Nick Hodgson is the best thing you got going along with the customer service and Vw bus in th More

by shaneoneill89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Hodgson, Cassandra Westfall, CB Watkins, Lauren Armbruster, Sadie Hisey
Aug 16, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to give us a 5 star review. We are happy we could assist with your purchase. If we can do anything else for you please let us know.

August 14, 2023

Best sales person I have ever met. She was patient kind knowledgeable compassionate, thorough excellent More

by dreamjean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Yu
Aug 15, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to give us your feedback. We appreciate your business.

August 14, 2023

The entire process was smooth and easy to reach out the specialist to request for any questions. More

by JLLLL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALYSSA MILLERS
Aug 14, 2023 -

Maple Hill Auto Group responded

Thank you!!

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