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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,138 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,138 Reviews of Maple Hill Auto Group

August 23, 2023

Very patient and listened to my concerns. Worked as a team with the service tech. Made sure communication was direct. More

by JENNERLUCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Aug 24, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to give us your review. We appreciate your time.

August 23, 2023

This dealership is extremely busy, running a couple of months schedule. Amicable service from Hannah, and proper repairs once you actually get in. More

by PEDROALVAREZ0
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Aug 24, 2023 -

Maple Hill Auto Group responded

Thank you for your feedback. I'm sorry our schedule is so full right now. We have hired more help so that should free up our scheduling.

August 21, 2023

my car was repaired in timely manner and price was better then expected, a minor was fixed that was found from earlier visit More

by sueb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Aug 21, 2023 -

Maple Hill Auto Group responded

Thank you!

August 21, 2023

It is my pleasure to give Michelle Yu outstanding recommendation to be knowledgeable about the products refreshing to speak the truth with accuracy. Maple hill, auto group has far exceeded my expect More

by Doc G Rod
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CB Watkins, Michelle Yu
Aug 21, 2023 -

Maple Hill Auto Group responded

Thank you! If we can do anything else for you let us know.

August 21, 2023

We both immediately liked Seth. He was very patient in the process of purchasing a car over a two-month period and at no time did we ever feel we were being pressured to buy. More

by dthomsen0
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Farho, Seth Gilbert
Aug 22, 2023 -

Maple Hill Auto Group responded

Thank you, we appreciate you taking the time to give us your feedback. We look forward to assisting you in the future.

August 18, 2023

Good speedy service. Easy to get along with and I liked the video from the service provider. More

by CASTONEBURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
Aug 21, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to give us a 5 star review. We look forward to assisting you in the future.

August 18, 2023

I had great interaction with Aaron, Mike with no issues. Aaron always all my questions in regards to buying and ordering both of my Subaru’s. Aaron was easy to work with and he was knowledgeable about the v More

by g_barkerjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Dekema
Aug 21, 2023 -

Maple Hill Auto Group responded

Thank you for the feedback. We appreciate you!

August 18, 2023

THey all were awesome! ! I had to leave my car over the weekend and they got me a loner so I didnt have to make another trip back. More

by PCLOUD62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Aug 21, 2023 -

Maple Hill Auto Group responded

So glad to hear you were happy with your appointment. We look forward to assisting you in the future.

August 18, 2023

STOP adjusting the service period settings I set on MY vehicle. I paid for the service plan that allows for service every 3000 miles and/or 3 months, STOP changing my settings to 6000 miles and 12 months More

by ERIC.V.MAZZONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Pyle
Aug 29, 2023 -

Maple Hill Auto Group responded

I apologize for the service reminder getting set wrong. The reminder has to be set when the oil is changed, and the majority of vehicle get it set for 6000 or 8000 miles. There was no note on your file to set yours differently, but I did add that note, so going forward there should be no issues. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 17, 2023

Having a dealer with such a variety of car brands is a real plus. The property was well presented and the staff professional. More

by sanbil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Matt Williamson, Matt Taylor
Aug 17, 2023 -

Maple Hill Auto Group responded

Thank you! We appreciate your feedback.

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