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Maple Hill Auto Group
Kalamazoo, MI
5,138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,138 Reviews of Maple Hill Auto Group
August 31, 2023
Greeted immediately after pulling in, no waiting. Confirmed what needed to be done. Cheerful and courteous. When a cabin filter needed to be replaced she brought it to me to show the damage. All in a Confirmed what needed to be done. Cheerful and courteous. When a cabin filter needed to be replaced she brought it to me to show the damage. All in all, a good experience. More
by captcartoon
Verified CustomerEmployees Worked With
Lauren Armbruster
August 31, 2023
Great value. Wish shuttle was more convenient for getting people to work and avg phone wait even first in line was over 5 min. Wish shuttle was more convenient for getting people to work and avg phone wait even first in line was over 5 min. More
by JHEINE
Employees Worked With
ALYSSA Winchester
August 30, 2023
I sent Randi Desantis an email to state how incredibly happy I was with the service department. they know their job and are so professional. my car was done, a rental given, and all on time! happy I was with the service department. they know their job and are so professional. my car was done, a rental given, and all on time! More
by PAMENRIGHTRN
Employees Worked With
I dont know the other person at the service desk, but she was also wonderful and professional, Rebecca Shelton
August 29, 2023
Good and friendly also. The waiting area was clean and neat and spacious. We also spoke with a salesman, Aaron about a new model we are thinking about. The waiting area was clean and neat and spacious. We also spoke with a salesman, Aaron about a new model we are thinking about. More
by LDHOAG
Employees Worked With
Morgan Tassell
August 28, 2023
I had an oil change in early august. Upon dropping the car off, I asked them to take a look at a seat belt that wouldn’t retract. Upon being told the car was done, I asked if they were Upon dropping the car off, I asked them to take a look at a seat belt that wouldn’t retract. Upon being told the car was done, I asked if they were able to fix the seatbelt. They said they didn’t have a tech available to look at it and I would have to return. Since I drive from an hour away that’s very inconvenient, I asked if instead I could call later ask them to submit a warranty claim once I understood whether another dealer had taken any action. Upon learning yet another dealer in Grand Rapids had taken no action on the issue, I called back on August 15th and asked if they would kindly submit a warranty claim against my Volvo extended warranty for the fix. The advisor said they would… it’s been two weeks and I’ve heard nothing. If this was the first instance it would be different, but this is the second time Maple Hill has not fully completed the work I’ve requested. More
by FISH917
Employees Worked With
Morgan Tassell
August 26, 2023
Very pleased with todays experience. Lauren was a joy to work with. We recently started to come to Maple Hill because our previous dealership decided they wanted to communicate with cus Lauren was a joy to work with. We recently started to come to Maple Hill because our previous dealership decided they wanted to communicate with customers by text or email only. Who wants to have a detailed drawn out service conversation that way? Thank you Lauren and Maple Hill Auto Group. More
by SOUPERDUC
Employees Worked With
Lauren Armbruster
August 23, 2023
First time here. Very clean, neat and professional dealership. Although, quite slow. Told it would be approximately 1 hour wait for an oil change and ended up bein Very clean, neat and professional dealership. Although, quite slow. Told it would be approximately 1 hour wait for an oil change and ended up being 1 hr. and 40 minutes. A little short of an hour or a little over would be acceptable. What ever happened to under promising and over delivering? If it’s going to be 2 hours, just tell me. More
by Rick
Employees Worked With
Rebecca Shelton
