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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

September 03, 2023

Picked up car and within 30 mins I could tell the problem was not gone. Now I have to bring the car back in. More

by PRIMELINKJCD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Armbruster
September 02, 2023

Seth was very friendly and courteous. Tried very hard to help us decide in the vehicle to buy. We did not feel pressured. We had a very nice chat with Matt about various topics other th More

by tariksaad56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Taylor, Seth Gilbert
Sep 06, 2023 -

Maple Hill Auto Group responded

Thank you! We appreciate you taking the time to give us a 5 star rating. Let us know if there is anything else we can do for you.

September 02, 2023

Very efficient and helpful service. I got brakes done too….not expected but much needed. More

by LSOUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I have no idea who I worked with. They were all excellent , Sadie Hisey
Sep 06, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to give us your feedback. We appreciate your business.

September 02, 2023

The scheduling of our appointment was very easy Service was great Our wait was very acceptable and comfortable More

by WIZDDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Sep 06, 2023 -

Maple Hill Auto Group responded

Thank you for the 5 star rating!

September 01, 2023

N/A Not applicable. All was good.Great customer service. Don't have much to add. More

by RAJAJOSHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Sep 06, 2023 -

Maple Hill Auto Group responded

Thank you!

September 01, 2023

Good service representative, good service and timely response. Liked service tech video and after service follow up. More

by jameswknapp
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
Sep 06, 2023 -

Maple Hill Auto Group responded

Thank you James!

September 01, 2023

Audi Kalamazoo is always super friendly and respectful of your time and schedule. Sam is a great service writer to work with. More

by elb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
Sep 06, 2023 -

Maple Hill Auto Group responded

Thank you!

August 31, 2023

Fast, to the point, polite. Great service. Even asked why I didn’t bring the pup because they were looking forward to it. The service department has really changed since the las More

by blueskyz602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Sep 08, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to give us your feedback. We appreciate your business and you bringing your sweet pup in.

August 31, 2023

Great value. Wish shuttle was more convenient for getting people to work and avg phone wait even first in line was over 5 min. More

by JHEINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALYSSA MILLERS
Sep 07, 2023 -

Maple Hill Auto Group responded

Thank you for your feedback. I'm sorry you waited on the phone for 5 minutes, hopefully next time we won't be as busy and can answer the phone quicker.

August 31, 2023

Greeted immediately after pulling in, no waiting. Confirmed what needed to be done. Cheerful and courteous. When a cabin filter needed to be replaced she brought it to me to show the damage. All in a More

by captcartoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Sep 06, 2023 -

Maple Hill Auto Group responded

Thank you! We appreciate you taking the time to review us.

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