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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

September 08, 2023

I showed up at 1:30 as an express customer for LOF and rotation and was out of there by 2:15. Thanks for the prompt service. More

by RNWEIRICH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Sep 11, 2023 -

Maple Hill Auto Group responded

Thank you!

September 07, 2023

We worked with Tracy and she was great! She went out of her way to make sure I got the Palisade I wanted and got the deal done the same day. More

by SMFRIESSDF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger
Sep 07, 2023 -

Maple Hill Auto Group responded

We are happy to hear Traci was able to find the perfect vehicle for you. We appreciate you taking the time to give us a 5 star rating.

September 07, 2023

Excellent Experience! ! Michelle was great and gave us plenty of time to drive the Audi Q5 was willing to help us with a dealer trade if needed other colors or features. More

by automan56
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Simmons, CB Watkins, Michelle Yu
Sep 08, 2023 -

Maple Hill Auto Group responded

Thank you!

September 07, 2023

The staff at Maple Hill Subaru is always professional, extremely helpful, courteous, and friendly. It’s a pleasure bringing my Crosstrek in for service. More

by MJALVINGWALLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lena Grubb, Lauren Armbruster, Morgan Tassell, Sadie Hisey, Angela Carlson
Sep 08, 2023 -

Maple Hill Auto Group responded

Thank you for your kind feedback!

September 06, 2023

They seem to be just going through the motions. Their actions do not match the criteria on the surveys. More

by RJACQUES37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassandra Westfall, Rebecca Shelton
September 06, 2023

I called for a service appointment and got in same day! Staff is always friendly and knowledgeable. Curled up in the clean customer lounge and read my book. About 40 minutes later I paid my bill, got into More

by FPEPLINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Sep 07, 2023 -

Maple Hill Auto Group responded

Thank you! We are so glad to hear your feedback.

September 05, 2023

All involved made the experience pleasant. This is our sixth vehicle purchased through Maple Hill Auto Group. They were very knowledgeable. Thank you More

by RMAYER7510
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, CB Watkins, Tony Galvan
Sep 06, 2023 -

Maple Hill Auto Group responded

Thank you for being such a loyal customer. We appreciate you and your business.

September 04, 2023

Expensive but pretty efficient. You need to allow quite a bit of time for them to look at your car. More

by DEBREEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Sep 08, 2023 -

Maple Hill Auto Group responded

I'm sorry to hear your appointment was longer than expected. We do try to get everyone in and out as quickly as possible.

September 04, 2023

Had an appointment for oil change and was disappointed that it took 2 hrs and that I was never notified that it was ready. Found out later that a text went to my wife's cell not mine because the car is in More

by GMAC58
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Sep 12, 2023 -

Maple Hill Auto Group responded

Thank you for your feedback. We made a note on your file to ask next time.

September 04, 2023

The service department was well organized and efficient checking in my car and when I came to pick it up. More

by MJANNBRETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton
Sep 06, 2023 -

Maple Hill Auto Group responded

Thank you for the 5 stars!

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